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Holiday Inn Express Hotel & Suites Matthews East

Expedia.comUS$81*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$86*
US$81*
US$86*
US$81*
US$86*
US$81*
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Holiday Inn Express Hotel & Suites Matthews East
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173 Reviews from our TripAdvisor Community

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Showing 173: English reviews
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Fayetteville, North Carolina
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

We spent Easter weekend at this location. The woman at the front desk (whose name I have forgotten! Sorry!) was very friendly upon check-in. There were at least 4 other guests waiting to check in, yet she was not frazzled. She was kind to every guest. Our room was spacious and comfortable overall. We enjoyed the indoor pool, which was...

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Helpful?
Thank Mom_of_3CrazyCABoys
About Hotel's Favourite Review
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking time to give such valuable feedback regarding your recent stay with us! Our staff takes pride in providing exceptional customer service and going above and beyond guest expectations. It was a pleasure servicing you and your family and we hope that you guys will come back soon in the near future!

Reviewed 3 weeks ago via mobile

How would I describe the Holiday Inn Express. This is the type of hotel where they uphold their standards and try to exceed them never to go down. My time here was a delight as I spent and I would advise the same to my fellow beings. If there is a hotel you can trust with your vacation it is...

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Helpful?
Thank Uriah C
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you kindly for taking time to give such valuable feedback regarding your recent stay with us! Our staff takes great pride in going above and beyond guest expectations, and to be recognized for our attempts is truly kind! Thanks again, and we look forward to seeing you in the near future.

Bloomfield, New Jersey, United States
Reviewed 3 weeks ago

At the last minute we needed a hotel because of a sudden change in plans. We took a chance and booked this hotel quickly. We were pleasantly surprised. It looked as if the hotel had been recently updated. we had a very convenient room which was very roomy, clean and comfortable. The staff was very warm and welcoming and helpful....

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Helpful?
1Thank John P M
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking time to give such valuable feedback regarding your recent stay with us! Our staff takes great pride in exceeding guest expectations and to be recognized for that makes those attempts count! Again, we greatly appreciate you for staying with us, and if you are ever in Matthews again, please join us!

Reviewed 3 weeks ago

Although we did not stay in a hotel room, we did book their conference room for a business event. Their facility was nice, and their customer service astounded me. I have not experienced that level of customer service anytime in recent memory. I must have been asked eight times if everything was okay or if I needed anything, and always...

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Helpful?
Thank Keri M
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking time to give such valuable feedback regarding your recent experience at our hotel! Our staff takes great pride in exceeding guest expectations and going above and beyond each and every opportunity! To be recognized for those attempts is greatly appreciated! Again, we thank you for choosing our property for your meeting needs and we...

Grand Island, New York
Reviewed 14 April 2017 via mobile

We recently spent 4 nights at the Holiday Inn Express in Matthews, NC. The hotel was spotless and the service was really good. The room was spacious and the bathroom updated and very clean. We thoroughly enjoyed our stay and will return next fall.

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Helpful?
1Thank Maureen B
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking time to give such valuable feedback regarding your recent stay! Our staff takes pride in providing exceptional service and going above and beyond guest expectations. Its always a pleasure to be recognized for our attempt of doing so! Again, we greatly appreciate you and we look forward to seeing you in the near future!

Reviewed 25 March 2017

I woke up in the morning and walked to the restroom. As I looked to the side, I saw a 6-inch cockroach walking up and down the tub and walls. When I demanded to be moved to another room, I was told all rooms were full. The front desk did nothing to assist me. I was DISGUSTED. I left

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Helpful?
1Thank Michael N
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for your response regarding your recent stay with us! I regret to hear that you did not have a good experience during your stay. I will be following up with the front desk agent on how he should have handled the situation. I apologize we did not have another room for you to enter at the...

Greenville, North Carolina
Reviewed 19 March 2017 via mobile

Booked with Expedia, went to shop in Charlotte. About a 15 minute drive from South Park mall. Stayed one night. Check in was quick. Room and facilities were clean and up to date. Indoor pool was okay, acoustics are horrible. You get more than two screaming kids in there and its unbearable! Free breakfast was the usual free meal. (cereal,...

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Helpful?
Thank Melissa C
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking the time to give such valuable feedback regarding your recent stay with us! Our staff takes great pride in going above and beyond to service the guest whether its during check-in/out, cleanliness and assisting in anyway that could help our guest! Thanks again and we look forward to seeing you again in the near...

Reviewed 6 January 2017 via mobile

There are not enough words for me to full express our WONDERFUL experience with the the Holiday Inn Express & Suites in Matthews. After the most terrible day we arrived in Matthews NC from Italy at 1 o'clock in the morning. We had spent over 28 hours of traveling with delayed and rerouted flights. Our luggage was lost and we...

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Helpful?
Thank Danaleigh5
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking time to give such valuable feedback during your time with us. Our staff takes great pride in providing exceptional customer service and going above and beyond our guest expectations. We look forward to you staying with us again, if you're ever in Matthews. Please do not hesitate to call us direct to book your...

Charlotte, North Carolina
Reviewed 7 December 2016

I set up my in-laws to stay here over the Thanksgiving holiday. They really enjoyed their stay there. The room was good, but the service they received was great! I spoke with the General Manager, Tonia Begley, and she bent over backwards to make sure my parents were treated like royalty. Do yourself a favor and book a stay here!!

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Helpful?
Thank allenohana
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking time to provide such valuable feedback regarding your experience at our hotel. Our staff takes great pride in providing exceptional customer service and going above and beyond for our guest each and every time. Tonia will surely be thanked for the assistance she provided in making sure your parents felt welcomed and serviced appropriately....

Madeira Beach, Florida
Reviewed 17 November 2016

Nice place but it was booked through Tripadvisor and I was billed twice. Once through booking.com and one through the hotel. Hotel blamed it on booking.com and Booking.com blamed in on the hotel. I better get my unauthorized money back. Plus the elevator was broke. They should have someone there to take your bags up the steps. I did not...

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Helpful?
Thank ernierad
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for providing valuable feedback during your recent stay. Management will definitely look into this matter and handle accordingly. Again, we appreciate your time and we hope to see you again in the near future. Sincerely, HIE Mgmt

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the New Holiday Inn Express & Suites Charlotte - Matthews, NC. We welcome you to stay economically smart, experience our comfortable accommodations, leading service, exceptional value & a 100% smoke free facility. We feature an indoor pool, 24-hour fitness & business center, free wire/less HSIA, 32 HDTV & free hot breakfast bar for all guest. Our Charlotte - Matthews hotel is located in Southeast Charlotte, NC, and major roads, I-485 & Hwy 74. We are near Carolina Courts & Extreme Ice Center. We are only minutes from Matthews, NC, & Monroe, NC. Uptown Charlotte is only 10 miles & Charlotte Douglas International Airport-CLT is located within twenty minutes of our hotel. Charlotte is the home of NASCAR. This Matthews hotel is only twenty miles away from Lowes Motor Speedway. Looking for something to do? We have many attractions such as Ice Skating, Carowinds, Carolina Panther Football, Charlotte Bobcats &Charlotte Soccer. Need a Charlotte Church? There are many nearby. We have many excellent restaurants only a few minutes away. We cater to many top companies in the area such as Harris Teeter, Family Dollar, Conbraco, BESAM, & Sunbelt Rentals. If you are traveling with a company & need a hotel in Matthews - Charlotte NC, we would be honored to host you. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Matthews East

Address: 9420 E Independence Blvd, Matthews, NC 28105-4505
Region: United States > North Carolina > Matthews
Price Range: $128 - $258 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Matthews East 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Matthews East
Hotel Style:
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Matthews East staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Matthews East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if the elevator is working.”
  • Soft but supportive.
453micahc, 16 Nov 2016 | Read review
“Get on the top floor and on the end - that way you only have one neighbor”
206mrst, 6 Nov 2016 | Read review
“Skip the ground floor room near the side exit”
  • King room
  • King bath
Traveler672, 19 Oct 2016 | Read review
“Ask for front facing room, 2nd floor or higher , but if you like they have 1st floor rooms.”
mikea1949, 6 Sep 2016 | Read review
“Take back entrance to catch the light at the main four way stop and avoid traffic. First floor has higher ceilings at no additional charge.”
580deec, 15 Aug 2016 | Read review
5 of 5
Expedia.com
US$81* /night
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HIExpress.comUS$81
PricelineUS$81
HotelsClickUS$86
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*Disclaimer
Prices are for 1 room, 2 adults
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