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Holiday Inn Express Hotel & Suites Matthews East

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Holiday Inn Express Hotel & Suites Matthews East
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169 Reviews from our TripAdvisor Community

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Showing 169: English reviews
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Grand Island, New York
Reviewed 2 weeks ago via mobile

We recently spent 4 nights at the Holiday Inn Express in Matthews, NC. The hotel was spotless and the service was really good. The room was spacious and the bathroom updated and very clean. We thoroughly enjoyed our stay and will return next fall.

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Helpful?
Thank Maureen B
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking time to give such valuable feedback regarding your recent stay! Our staff takes pride in providing exceptional service and going above and beyond guest expectations. Its always a pleasure to be recognized for our attempt of doing so! Again, we greatly appreciate you and we look forward to seeing you in the near future!

Reviewed 4 weeks ago

I woke up in the morning and walked to the restroom. As I looked to the side, I saw a 6-inch cockroach walking up and down the tub and walls. When I demanded to be moved to another room, I was told all rooms were full. The front desk did nothing to assist me. I was DISGUSTED. I left

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Helpful?
Thank Michael N
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for your response regarding your recent stay with us! I regret to hear that you did not have a good experience during your stay. I will be following up with the front desk agent on how he should have handled the situation. I apologize we did not have another room for you to enter at the...

Greenville, North Carolina
Reviewed 19 March 2017 via mobile

Booked with Expedia, went to shop in Charlotte. About a 15 minute drive from South Park mall. Stayed one night. Check in was quick. Room and facilities were clean and up to date. Indoor pool was okay, acoustics are horrible. You get more than two screaming kids in there and its unbearable! Free breakfast was the usual free meal. (cereal,...

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Helpful?
Thank Melissa C
ManagerCLT, Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking the time to give such valuable feedback regarding your recent stay with us! Our staff takes great pride in going above and beyond to service the guest whether its during check-in/out, cleanliness and assisting in anyway that could help our guest! Thanks again and we look forward to seeing you again in the near...

Reviewed 6 January 2017 via mobile

There are not enough words for me to full express our WONDERFUL experience with the the Holiday Inn Express & Suites in Matthews. After the most terrible day we arrived in Matthews NC from Italy at 1 o'clock in the morning. We had spent over 28 hours of traveling with delayed and rerouted flights. Our luggage was lost and we...

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Helpful?
Thank Danaleigh5
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking time to give such valuable feedback during your time with us. Our staff takes great pride in providing exceptional customer service and going above and beyond our guest expectations. We look forward to you staying with us again, if you're ever in Matthews. Please do not hesitate to call us direct to book your...

Charlotte, North Carolina
Reviewed 7 December 2016

I set up my in-laws to stay here over the Thanksgiving holiday. They really enjoyed their stay there. The room was good, but the service they received was great! I spoke with the General Manager, Tonia Begley, and she bent over backwards to make sure my parents were treated like royalty. Do yourself a favor and book a stay here!!

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Helpful?
Thank allenohana
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking time to provide such valuable feedback regarding your experience at our hotel. Our staff takes great pride in providing exceptional customer service and going above and beyond for our guest each and every time. Tonia will surely be thanked for the assistance she provided in making sure your parents felt welcomed and serviced appropriately....

Madeira Beach, Florida
Reviewed 17 November 2016

Nice place but it was booked through Tripadvisor and I was billed twice. Once through booking.com and one through the hotel. Hotel blamed it on booking.com and Booking.com blamed in on the hotel. I better get my unauthorized money back. Plus the elevator was broke. They should have someone there to take your bags up the steps. I did not...

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Helpful?
Thank ernierad
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for providing valuable feedback during your recent stay. Management will definitely look into this matter and handle accordingly. Again, we appreciate your time and we hope to see you again in the near future. Sincerely, HIE Mgmt

Kennesaw, Georgia
Reviewed 17 November 2016

Hotel was fine but.... Alll and all this is a very nice Holiday Inn Express. The beds are very comfortable and the bathrooms are nice with good water pressure and temperature. A plus the toilets flush really good so no fear of the ultra low flow at this location. My frustration and why this establishment received less than 5 circles...

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Helpful?
Thank Micah C
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you very much for your valuable feedback. I apologize -we did not exceed your expectations during your recent stay with us. Not having the elevator in working condition was a challenge from the team but it should have not affected your experience with receiving exceptional customer care considering. I would like for you to know that we attempted to...

Trieste, Italy
Reviewed 16 November 2016

Helpful, cheerful front desk staff. Well stocked breakfast with attentive help to replace finished items. Rooms were clean, spacious. Prime location for dining and shopping in Matthews. Easy drive to the Charlotte airport or the Charlotte downtown. East Independence Blvd is highly trafficked so entering/exiting could have been tricky but drivers in the area were courteous.

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Helpful?
Thank KimberlyPausa
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking the time to provide valuable feedback regarding your recent stay with us. We take great pride in going above and beyond for our guest and it is always a pleasure for our staff to be recognized. Again, thanks for staying with us! We hope you'll stay with us again in the near future. Sincerely,...

Reviewed 9 November 2016 via mobile

I stayed here for 2 nights on my 18th birthday and I was treated like a princess! The only not so great thing were the other people staying here. That's not the staffs fault. Beautiful hotel. 10/10 the manager was a delight!

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Helpful?
Thank poipoipoi4211
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you so much for taking time to give us such valuable feedback! We were pleased you decided to stay with us during your birthday celebration. It's always a pleasure to have guest stay with us and acknowledge our attempts to go above and beyond, we appreciate you for that. We hope that you'll stay with us again in the...

Hilton Head
Reviewed 6 November 2016

I don't know if this was because it was a Saturday night but I honestly felt like I was in a brothel. We got no sleep at all. The walls and floors are thin - people on each side of us and above us had no respect for anyone but themselves - started at 1 am and didn't stop until...

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Helpful?
Thank Mrs T
ManagerCLT, Front Office Manager at Holiday Inn Express Hotel & Suites Matthews East, responded to this review

Thank you for giving us valuable feedback on your recent stay with us. I regret that your experience at the hotel wasn't pleasant. We always strive to make the necessary changes to the hotel once we're aware of issues that pertain to the structure of the hotel. With the information you provided, mgmt is able to look into the item(s)...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the New Holiday Inn Express & Suites Charlotte - Matthews, NC. We welcome you to stay economically smart, experience our comfortable accommodations, leading service, exceptional value & a 100% smoke free facility. We feature an indoor pool, 24-hour fitness & business center, free wire/less HSIA, 32 HDTV & free hot breakfast bar for all guest. Our Charlotte - Matthews hotel is located in Southeast Charlotte, NC, and major roads, I-485 & Hwy 74. We are near Carolina Courts & Extreme Ice Center. We are only minutes from Matthews, NC, & Monroe, NC. Uptown Charlotte is only 10 miles & Charlotte Douglas International Airport-CLT is located within twenty minutes of our hotel. Charlotte is the home of NASCAR. This Matthews hotel is only twenty miles away from Lowes Motor Speedway. Looking for something to do? We have many attractions such as Ice Skating, Carowinds, Carolina Panther Football, Charlotte Bobcats &Charlotte Soccer. Need a Charlotte Church? There are many nearby. We have many excellent restaurants only a few minutes away. We cater to many top companies in the area such as Harris Teeter, Family Dollar, Conbraco, BESAM, & Sunbelt Rentals. If you are traveling with a company & need a hotel in Matthews - Charlotte NC, we would be honored to host you. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites Matthews East

Address: 9420 E Independence Blvd, Matthews, NC 28105-4505
Region: United States > North Carolina > Matthews
Price Range: $130 - $254 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Matthews East 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel And Suites Matthews East
Hotel Style:
#2 Business Hotel in Matthews
#3 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Matthews East staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Hotel & Suites Matthews East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask if the elevator is working.”
  • Soft but supportive.
453micahc, 16 Nov 2016 | Read review
“Get on the top floor and on the end - that way you only have one neighbor”
206mrst, 6 Nov 2016 | Read review
“Skip the ground floor room near the side exit”
  • King room
  • King bath
Traveler672, 19 Oct 2016 | Read review
“Ask for front facing room, 2nd floor or higher , but if you like they have 1st floor rooms.”
mikea1949, 6 Sep 2016 | Read review
“Take back entrance to catch the light at the main four way stop and avoid traffic. First floor has higher ceilings at no additional charge.”
580deec, 15 Aug 2016 | Read review
5 of 5