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Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E

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Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E
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337 Reviews from our TripAdvisor Community

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There are newer reviews for Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E
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Showing 337: English reviews
Reviewed 3 August 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Z8073KFpaulb
CarlsonRezidor, Online Customer Support at Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, responded to this review

Lanesville, Indiana
Reviewed 15 July 2016

We have stayed at numerous Country Inn & Suites over the last several years, and this one was average. Getting into the hotel was terrible--there needs to be another entrance!!!!! I could tell our room had had a dog in it in the past--scratches were on the interior door and the cabinet where the refrigerator was - the base was...

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Troy, Alabama, United States
Reviewed 11 July 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Dean M
Reviewed 4 July 2016

Besides the reconstruction which looked very unprofessional (paint and plaster on the rugs, dark stains on the carpet of who knows what, crappy tile job in the dinning room, paint on the trim, electrical plug blowing a fuse with the toaster and microwave plugged in, horrible chemical odor in first floor hall) the place was a dirty dump. The pool...

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Thank Bridget T
Todd B, Manager at Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, responded to this review

I apologize for our renovations team not taking the tape off. Our guest safety is the most important to us and at not time was any of our guest in any harm. We hope that you will visit us again when we have updated everything. Thank you for your input.

Matthews, United States
Reviewed 29 June 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank William W
Todd B, Manager at Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, responded to this review

Reviewed 27 June 2016

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Bridget G
Reviewed 22 June 2016

Yes, the hotel is undergoing renovations, so why do you expect it to be spotless? It's part of the process. The rooms were clean and the air conditioner worked great. The beds and bedding were very comfy, which is a plus for me! We stayed here with our ball team, and the staff went OUT OF THEIR WAY to wash...

Review collected in partnership with Country Inns & Suites By Carlson
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Nc
Reviewed 21 June 2016

What you get for the money is a rip off. Not sure where to start- multiple calls to the hotel while booking and no mention of the mess of construction in the hotel, being sent to a room "ready" for us when we checked in @ 7:30 but which when we got to the room it still needed maid service,...

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Thank TravelinLight2
North Carolina Coast, North Carolina
Reviewed 18 June 2016

Definitely not worth what we spent..and it was our first anniversary so we wanted to stay somewhere cozy, not really extravagant...the "renovations" they were doing turned the whole place into an eyesore that we definitely were not expecting...kiiiinda ruined our plans for a romantic stay.

Review collected in partnership with Country Inns & Suites By Carlson
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Thank Natalie H
CarlsonRezidor, Online Customer Care at Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. We apologize for the construction. We appreciate you taking the time share your experience. Your comments are valued, and your suggestions will be used to consider improvements in the future

Reviewed 17 June 2016

We had booked three nights there. The morning after the first night, the cleaning girl took one of my wife's shirts, we're 99% sure. What really made this a bad experience though was the manager's rudeness. He called my wife about it soon after she called the front desk to report it and after some discussion about getting her priority...

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Thank Joe J
Todd B, General Manager at Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, responded to this review

I apologize about the item that was missing from your room. For the person that you spoke to was not the General Manager, but I will instruct that person how to better handle these incidents. I hope that you will give us another try in the future when we have a fresh new look.

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Near Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to One of the Top Matthews, NC Hotels The Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E, NC welcomes guests with comfortable accommodations and friendly service. Convenient on-site amenities include a heated indoor pool, free high-speed Internet access, a fitness center and the complimentary, hot Be Our Guest Breakfast buffet. One of the most convenient Matthews, NC hotels, the Country Inn & Suites is an easy drive down I-485 or Highway 74 from all of the Charlotte area's top attractions, including Carowinds, Lowe's Motor Speedway and Uptown Charlotte. Book online today and discover the comfort and convenience of the Country Inn & Suites. ... more   less 

Additional Information about Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E

Address: 2001 Mount Harmony Church Road, Matthews, NC 28104
Region: United States > North Carolina > Matthews
Price Range: $115 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Country Inn And Suites By Carlson, Matthews
Country Inn & Suites By Carlson, Matthews Hotel Matthews
Country Inn Matthews
Matthews Country Inn
Hotel Style:
#5 Business Hotel in Matthews
#5 Family Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E staff and other travellers.
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Questions? Get answers from Country Inn & Suites By Carlson, Charlotte I-485 at Highway 74E staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Our suite was VERY NICE and on our end of the hall, it was quite and peaceful.”
 of 5 bubbles Ginger19552014, 14 Dec 2016 | Read review
“It is difficult at best to gain entrance from 74E, but all in all a very nice hotel.”
 of 5 bubbles PattiT345, 26 Sep 2016 | Read review
“king suites are great!”
 of 5 bubbles 44heatherd, 30 Mar 2016 | Read review
“Be careful, the breakfast that is served here is not real food, processed as most hotels are”
 of 5 bubbles C6967SQmargaretd, 7 Mar 2016 | Read review
“top floor if no dogs are there”
 of 5 bubbles alexanderc683, 26 Feb 2016 | Read review
5 of 5