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Comfort Inn Matthews-Charlotte

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Comfort Inn Matthews-Charlotte
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516 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Inn Matthews-Charlotte
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Showing 512: English reviews
Belton, Texas
Level Contributor
154 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 31 August 2016 via mobile

The location is great, lots of dining options within walking distance. The beds are very comfy, rooms were clean. Our carpet was sticky and unraveling, it needs to be cleaned or replaced. The internet connection was slow and constantly dropped, especially in the evenings, so bring cat5 if you need a strong connection. Staff is very friendly and common areas... More 

Helpful?
1 Thank LakebumsInTexas
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you for the detail review! I am glad that you enjoyed our beds and serviced. I am really sorry about the internet as I will make sure that all routers are up to date. Also, will check to see if carpet needs any work done. Early next year, we are planning to replace all new carpets... More 

Pune, India
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 25 August 2016

I stayed in this hotel for 6 weeks for my business trip in Matthews. Room is good, specious and front desk Staff is very good any supportive. They provide breakfast in the morning. It is good with various options. The only problem I found is that they do not provide any shuttle service for downtown/airport/major offices from Hotel. Location is... More 

Helpful?
Thank mohit266
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Mohit, Thank you for the great review! It was a pleasure having you at our hotel for your extended stay. We you became part of our family. I am glad to hear that you enjoyed your stay. We or hotels around us do not offer shuttle service to airport as we are so far from airport. We wish to... More 

Tampa, Florida
1 review
Reviewed 23 August 2016

Arrived later in the evening, staff was friendly and accommodating, room was clean and very comfortable. Had issues with prior reservations, my mistake with dates making reservations on-line, inquired about charges and was told the Manager would contact me. The manger did contact me and went out of his way to accommodate my request. Would I stay there again.... Yes!

Helpful?
Thank goss61
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Mike, Thank you so much for the taking the time to write us this great review! I am glad to be assistance on refunding you the money for the wrong dates you chose. We are here to gain your loyalty then your money. I am happy that you our now our permanent loyal guest. My goal has been met.... More 

atl
Level Contributor
55 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 July 2016 via mobile

This hotel is nice, but we won't stay again. The outside and lobby are brave new but the doors and bathrooms are very old. You can tell there have been renovations, but not enough. The sink area was very small and there was mold on the ceiling in the shower. I guess it's a great value for the price and... More 

Helpful?
1 Thank Jenne-25
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you so much for the review! We are glad that you loved our hotel and service. We are in process of renovating our bathrooms starting by end of year to give our guests better bath experience. I will focus on the issues you mention. We hope you give us another chance. We wish to see you... More 

Dallas, Texas
1 review
Reviewed 27 July 2016

I have stayed at this hotel a few times prior and always loved it. It is in close proximity to restaurants, fast food and shopping area. I recently booked a stay and unfortunately and unforeseen event arose and lead me to have to cancel my stay. Upon calling the hotel, I spoke with a rep who said she was unable... More 

Helpful?
Thank _dmoody130
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Derek, We thank you so much for being a loyal guest to our hotel and this great review! I was so glad to help you with your reservation. We rather get your future loyalty then your money. Guests satisfaction is our main goal. From your review, we can see that we are going in the right direction. We wish... More 

Level Contributor
2 reviews
Reviewed 24 July 2016 via mobile

Was really pleased with stay!! Would recommend and stay again. Desk staff very helpful. Room was huge and very clean. Rates very reasonable. Eating area for breakfast clean and well maintained. Wish we could have stayed another night!!

Helpful?
Thank Beth C
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Beth, Thank you so much for the wonderful review! We are all touched by it. We are glad to hear that you had a great time. We are all about giving a great value to our guests at the best price without compromising quality. From this review, we can see that we are going in the right direction. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 July 2016 via mobile

Traveling from Atlanta, i did not know what to expect. I must say that this hotel is Beautiful. When we arrived to the hotel for our Family Reunion we were greeted with great customer service.I was very pleased with the rooms. Very CLEAN, nice aroma, and comfortable. Shavone was Excellent!

Helpful?
1 Thank Sharon J
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Sharon, Thank you for the short and sweet review! I am so glad that you enjoyed your stay> I am glad that our staff took care of you as our goal is to make each guest feel at home and treat them like family. Shavone is one of our top employee and she will be reward for her great... More 

Altonia, PR
Level Contributor
9 reviews
Reviewed 21 July 2016

My wife and HIGHLY recommend Comfort Inn Matthews-Charlotte. Our room was excellent. We bed was great. Slept like a baby. Very busy but did not hear a thing from all the activities going on. Breakfast was also very complete. Location, location, location! Shopping Kohl’s, JC Penney, Strip Malls, Salons, Ethnic food restaurants of just about every kind imaginable, Outback Steakhouse,... More 

Helpful?
Thank Gary H
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Hello Gary, We thank you so much for this perfect 5 star review! We are so glad to know that you loved our hotel all across the board. Review like yours motivates us to do better each and every time. Yes, we do give the best beds in the area as we just installed new bedding system. Now we can... More 

Macon, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 20 July 2016

I routinely stay at the Comfort Inn, 1718 Windsor Crossing Dr., Matthews, NC 28105 when in the area for business. The staff is exceptionally polite and willing to go the extra mile for your comfort. The rooms are clean and well appointed. They have a swimming pool, exercise facilities, and meeting rooms. And their complimentary breakfast is to die for.... More 

Helpful?
1 Thank Hey_Bones
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you for leaving us this perfect detail review! We are so touched by it. I am glad that you loved our hotel across the board. We always make sure we give our guests hospital clean rooms and a great service with a smile. Our staff's goal is to make sure each guests feel at home and... More 

Alpharetta
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2016

Great hotel for the price. I stayed one night mid-week. The bedding was excellent. The hotel lobby, halls, and room were clean. Nice channel selections on TV. There are plenty of places to eat near the hotel. I did not connect to Wi-Fi so I cannot review it. The breakfast was good for a hotel in this price range. Do... More 

Helpful?
Thank Hugh G
Chet_Patel, General Manager at Comfort Inn Matthews-Charlotte, responded to this review

Dear Valued Guest, Thank you so much for the wonderful review! We are glad that you had a pleasant stay at our hotel and that we met your expectations. We also thank you for being our future loyal guest. Your loyalty is our goal and reward for our hard work. We wish to see you again soon! Chet Patel GM More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
BRAND NEW 2014 RENOVATED! Situated in the heart of beautiful Matthews in the Windsor Square Shopping Center. The Comfort Inn is the perfect location, whether traveling on business or pleasure to Matthews/Charlotte. The hotel is minutes from uptown Charlotte and only footsteps from the Matthews' area's finest shops and restaurants.As a guests of this Matthews, NC hotel, you can enjoy amenities and features like: •All New Renovated Rooms in 2014 •One of the few hotels in town with 2 Queen Beds (BRAND NEW QUEEN AND KING BEDS) •All rooms have 32" Flat Screen LCD Tv's/ Microwave & Refrigerator •Free Wi-Fi Internet •Free Full Hot Breakfast Buffet (Sausage Patty, Bacon, Egg Patty, Waffles, Boiled Eggs, Etc...) •Free Happy Hour in the Lobby Mon-Wed 5PM-6PM (Free Wine, Sodas, and Appetizer (Appetizer are provided by local restaurants for our guest at no cost)•Over 30 franchised restaurants with in 0.5 Mile to 1 Mile ... more   less 

Additional Information about Comfort Inn Matthews-Charlotte

Address: 1718 Windsor Crossing Dr., Matthews, NC 28105
Region: United States > North Carolina > Matthews
Price Range: $117 - $140 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Inn Matthews-Charlotte 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Comfort Inn Matthews
Matthews Comfort Inn
Hotel Style:
#1 Family Hotel in Matthews
#1 Business Hotel in Matthews
#1 Best Value Hotel in Matthews
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Inn Matthews-Charlotte staff and other travellers.
3 questions
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Questions? Get answers from Comfort Inn Matthews-Charlotte staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get the executive suite! Jacuzzi s in the bedroom area. Loved it!”
 of 5 bubbles annarL3859EL, 3 Dec 2016 | Read review
“We stayed on the ground floor and had no issues, noise or otherwise.”
 of 5 bubbles Frugal-Travellers, 25 Nov 2016 | Read review
“We always ask for a room away from the desk area on the ground floor.”
 of 5 bubbles authored, 21 Nov 2016 | Read review
“Higher Floors have less A/C noise, Mine was very quiet”
 of 5 bubbles tnb400, 5 Nov 2016 | Read review
“Third floor, end of hall, very quiet”
 of 5 bubbles telamm, 24 Oct 2016 | Read review
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