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Hilton Garden Inn Charlotte / Mooresville

561 reviews
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Traveller (30)
Room & Suite (41)
Storyboard
Overview
  • Excellent73%
  • Very good19%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Charlotte / Mooresville
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (561)Write a Review
There are newer reviews for Hilton Garden Inn Charlotte / Mooresville
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397
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Show reviews that mention
All reviewsmade to order breakfastgreat staygreat breakfastgreat hotelson's weddingrecommend this hotelstaff was very friendlyfront desk staffroom was cleanfamily reunionlobby areawould stay here againbreakfast stafffresh fruitcookieshot tublake norman
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11 - 15 of 556 reviews
Reviewed 12 January 2018

Hotel and staff are fantastic, went above and beyond to make sure my family was well taken care of. Don't make the mistake of booking through "getaroom.com" they misrepresented themselves and were a nightmare to work with. Unfortunate that they nearly ruined the Hilton experience.

Review collected in partnership with Hilton Garden Inn
Thank brianbE6244XH
Response from KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / MooresvilleResponded 16 January 2018

We always enjoy hearing from our guests and would like to thank you for posting such a pleasant review. We look forward to hosting you again.

Reviewed 6 January 2018

I can't say enough good things about this property. From the minute we walked in through out stay (still here). Everyone we interacted with went above and beyond to make us comfortable and feel very welcomed. I am sorry I don't remember all the names...More

Thank J d
Response from KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / MooresvilleResponded 8 January 2018

Our staff work hard to make our guests feel welcome. Thank you for complementing them and we will be sure to let them know. We look forward to hosting you again here at the Hilton Garden Inn Charlotte / Mooresville.

Reviewed 4 January 2018

should be 5 star hotel. great staff, clean rooms ,beautiful decor, food was great. prefer Hiltons over all hotels I'v stayed at .Reasonal rates, great area and found it an excellent place to stay while visiting family there.

Review collected in partnership with Hilton Garden Inn
Thank Y9016OAjamess
Response from KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / MooresvilleResponded 8 January 2018

Your good review of our hotel the Hilton Garden Inn Charlotte / Mooresville is appreciated. Thank you! Please return again when you come to visit family.

Reviewed 18 December 2017

I called to reserve an additional room and was told a much higher price than on the website for this hotel specifically! I called the rep out on it and told him i would screen shot the other 10 websites that were much cheaper. Then...More

Thank nomorehilton2017
Response from KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / MooresvilleResponded 21 December 2017

I was disappointed to learn of your experience at our hotel, regret that we did not provide a level of service that anticipated and responded to your needs. We are in the process of evaluating opportunities for improvement and appreciate your input!

Reviewed 18 December 2017

I've stayed at this hotel on and off for several years. Upon arrival, I was told by the front desk that the key cards did not work and they would have to walk me to my room each time I wanted to gain entrance. This...More

Review collected in partnership with Hilton Garden Inn
Thank Jim H
Response from KanaHotelGroup, Manager at Hilton Garden Inn Charlotte / MooresvilleResponded 21 December 2017

I was disappointed to learn of your experience at our hotel, regret that we did not provide a level of service that was anticipated and responded to your needs. We appreciate your return business and hope to be hosting you again the next time you...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Room Service
Bar/Lounge
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Hot Tub
Details
Price range
US$113 - US$208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Mooresville
#2 Family Hotel in Mooresville
#2 Business Hotel in Mooresville
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$113 - US$208 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Romantic Hotel in Mooresville
#2 Family Hotel in Mooresville
#2 Business Hotel in Mooresville
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (30)
Room & Suite (41)
Dining (8)
Pool & Beach (2)
Business Centre & Event Rooms (6)
Questions & Answers
Ask a question
Diego B
30 May 2017|
AnswerShow all 2 answers
Response from j0urneymaker | Reviewed this property |
yes the hotel thru the front desk dud hold a few packages in the "back office" for inbound guests. I would call (jingle up) the hotel and arrange thus prior to shipping the materials to the hotel. They have a friendly and... More
0
Votes
JoJo5532
30 May 2016|
AnswerShow all 2 answers
Response from italiano02 | Reviewed this property |
No. Only to service animals.
0
Votes
Robin W
28 March 2016|
AnswerShow all 5 answers
Response from ejohnsonc62 | Reviewed this property |
There was not one in the room. Did not visit the pool area but guess there could be one there.
0
Votes
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12
Room Tips
"Been the twice I think any room would be good"
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"Excellent hotel and staff; they always go the extra mile to make sure you are comfortable and enjoy your stay."
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"Check in on-line and select your own room"
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"If u have Hilton honors u can chose your room online ahead of time."
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