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Renaissance Raleigh North Hills Hotel

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#20 of 83 Hotels in Raleigh
Certificate of Excellence
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1 room 2 adults 0 children
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Renaissance Raleigh North Hills Hotel
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502 Reviews from our TripAdvisor Community

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Showing 498: English reviews
Atlanta, Georgia
Reviewed 10 September 2016

Hair in the bath room and on my bed sheet. Tattered, frayed sheets. Unkempt housekeeper. Cold breakfast food that should have been hot. I do not recommend this hotel at all. Horrible front desk service. A really bad experience. Do not stay here.

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Helpful?
Thank amyd20
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review

Dear amyd20, We are sorry we were not able to provide you with the quality of services you deserve. This is not typical of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a...

Raleigh, North Carolina
Reviewed 6 September 2016

I stayed here for several nights when my AC at my house broke, and was actually sad when it got fixed and I had to leave. The staff was very kind and helpful. The room was extremely nice. We had a great view looking out over North Hills which was absolutely beautiful at sunset. We did room service for several...

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Helpful?
Thank maddie m
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review

Dear maddie m, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated and we thank you for choosing us. Sincerely, Richard Rose General Manager

London, United Kingdom
Reviewed 4 September 2016 via mobile

This is for me the kind of hotel where you stay for business if your office is nearby. The rooms are ok, over air conditioned... But as almost everywhere in the US Breakfast is not at the right level. Not a charming place and nothing really special.

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Helpful?
Thank Famille_uk
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review

Dear Famille_uk, Though you experienced the Renaissance brand consistency and quality, I sincerely regret that we left your family underwhelmed overall. We strive to provide our guest's with a "wow" experience, so I'm sorry we fell short during your stay. We appreciate your feedback as it allows us to monitor our guest offerings. Thank you for staying with us and...

Chagrin Falls, Ohio
Reviewed 13 August 2016 via mobile

Very nice hotel, and pleased to find hotel in new outdoor shopping district. Many restaurants and shopping choices within walking distance. I arrived in the evening and had planned on eating at hotel bar, but was able to have great sushi right across street. Would definitely return to this property if in area again.

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Helpful?
Thank mjmorris009
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review

Dear mjmorris009, Your comfort is our top priority, so it’s wonderful to know your stay was pleasant. Thank you for taking the time to share your experience. We enjoy hearing that you found our hotel and location pleasant. We appreciate your review and recommendation and look forward to your return. Best, Richard Rose General Manager

Reviewed 9 August 2016

Second time at the hotel for business. The staff are incredibly pleasant and helpful, rooms are everything you would expect from a Marriott chain hotel. The surrounding offers many options for dining and shopping, and the access to the gym just by the hotel was a great advantage.

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Helpful?
Thank Nene M
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review

Dear Nene M, Welcome back! Thank you for sharing your kind review with us and other travelers. I’m glad you enjoy our great location and friendly service. It’s encouraging to hear that our hard work is affecting the guest experience. Please visit us again upon your return to the area. Best, Richard Rose General Manager

Wilmington, North Carolina
Reviewed 8 August 2016

I decided to do a quick trip just to get away. It was everything plus some. From the moment I pulled up to the hotel it was wonderful. The parking a little tricky but once it was explained it was so worth it. Everything you might would need was right in walking distance of the hotel.

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Helpful?
Thank happycamper49673
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review

Dear happycamper49673, I’m thrilled to learn we were well suited to your travel needs; thanks for taking the time to share your experience. It’s wonderful to know you enjoyed our well designed rooms and fun location. We appreciate your recommendation, but of course the highest form of praise would be your return! Best, Richard Rose General Manager

New York
Reviewed 5 August 2016

I found the Renaissance Raleigh North Hills to be very comfortable for my weekend stay. I was in town for a wedding and the hotel had everything I needed. The location right in the North Hills shopping area cannot be beat. Everything you could ever need is within walking distance including: shops, coffee, restaurants, Target, and a hair salon. I...

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Helpful?
Thank BagsNShoesNYC
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review

Dear BagsNShoesNYC, Thank you for sharing your review and recommendation. We’re pleased to hear our modern hotel, friendly staff, and fun location made for an enjoyable stay. Along with providing us with areas of opportunity, your feedback serves as encouragement to our associates. We enjoyed having you as our guest, and we hope you’ll visit us again soon. Best, Richard...

Morrisville, North Carolina
Reviewed 26 July 2016 via mobile

This is a very nice hotel and the location is great. The North Hills shopping area is right at your feet! The rooms are nice and clean. The staff is very friendly and helpful. The breakfast was good but expensive. I can definitely recommend this hotel!

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Helpful?
Thank KarinLog
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review

Dear KarinLog, We appreciate you taking the time to share your kind comments with us and other travelers. I’m happy to hear you enjoyed your stay. Your review serves as encouragement to our team who strive to provide memorable guest experiences. Thank you for staying with us; there is no better compliment than a return visit! Best, Richard Rose General...

Reviewed 24 July 2016 via mobile

I was here on business and stayed for 6 nights. Wow! What a beautiful hotel and an excellent hotel experience. The staff was always courteous and attentive to your needs to ensure a pleasant stay. The restaurant and bar surpassed my expectations for dining and lounging.

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Helpful?
Thank Dockerydock
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review

Dear Dockerydock, Thank you for your thoughtful review. I appreciate you choosing us while in the area on business. Our goal is to provide every guest with an exceptional stay. We look forward to your return! Best, Richard Rose General Manager

Reviewed 15 July 2016 via mobile

We were in Raleigh trying to figure out if we were going to relocate for my wife's work. They put us up in the Renaissance for a couple of nights. Hotel was nice but not out standing. The main complaint I had was that during breakfast they brought out moldy bread. The room it back only to bring back stale...

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Helpful?
Thank Captainchaoz
ConcordHospitality, General Manager at Renaissance Raleigh North Hills Hotel, responded to this review

Dear Captainchaoz, I'm very sorry for our lapse in service in the restaurant; please forgive us. It was kind of you to note our nice hotel and friendly associates despite being underwhelmed with your stay overall. We appreciate your feedback as it heightens our awareness and allows us to serve our guests better. Thank you for staying with us. Sincerely,...

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Amenities

Highlights
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Food & drink at the hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Discover modern luxury among Raleigh North Hills hotels at the Renaissance Raleigh North Hills Hotel, mere steps from endless shopping, dining and exciting entertainment. From delightful service, to locally popular, eclectic cuisine by award winning Chef Dean Thompson, to specialty wedding services, whimsical sophistication abounds. This hotel in Raleigh North Hills is sure to please even the most discerning traveler or event planner, with plush comfort in every guest room and suite, and exclusive benefits for guests in Concierge Level rooms. Impeccable event planners will cater to your every whim in more than 8,000 square feet of function space, whether it be for your Raleigh wedding, meeting, reunion or special event. When dining at our Raleigh North Hills hotel, Flights Restaurant & Lounge is not to be missed, featuring southern fusion and more. Guests also enjoy the services and facilities of the full fitness center just next door, including swimming pool, cardio and weight rooms and fitness classes. ... more   less 

Additional Information about Renaissance Raleigh North Hills Hotel

Address: 4100 Main At North Hills St, Raleigh, NC 27609-5754
Region: United States > North Carolina > Raleigh
Price Range: $280 - $515 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Renaissance Raleigh North Hills Hotel 3.5*
Number of rooms: 229
Reservation Options:
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Also Known As:
Renaissance Raleigh North Hills Hotel Raleigh
Hotel Style:
#5 Romantic Hotel in Raleigh
#6 Business Hotel in Raleigh
#8 Family Hotel in Raleigh
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Questions & Answers

Here's what travellers have asked, with answers from Renaissance Raleigh North Hills Hotel staff and other travellers.
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Questions? Get answers from Renaissance Raleigh North Hills Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“construction-avoid lower floors. A highway runs behind hotel-can get noisy unless on a higher floor. Not too bad tho.”
 of 5 bubbles kurtl683, 21 Feb 2017 | Read review
“Staff was very helpful about getting us a room away from elevators and ice machines.”
 of 5 bubbles 43pat2014, 26 Jan 2017 | Read review
“Ask for mall view so you're not looking at the highway.”
 of 5 bubbles nanoStamford, 27 Dec 2016 | Read review
“My room faced the parking lot and the highway. That may sound boring, but it was quiet and relaxing.”
 of 5 bubbles Akingskid, 20 Oct 2016 | Read review
“I prefer to face the shopping area for a better view.”
 of 5 bubbles 633barryg, 13 Oct 2016 | Read review
5 of 5