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Please be advised that this is a pet friendly hotel and they don't clean the rooms after guests with pets. My sheets had dog mess on them. The assistant manager had no customer service skills at all she was nasty she stated I should've checked...More
Response from Cwood688, Director of Sales at Candlewood Suites Rocky MountResponded 1 week ago
We are sincerely apologetic for the inconvenience you experienced during your stay with us. We strive for excellence in cleanliness and customer service. I am appalled that this has happened to you as it has never happened to any of our previous guests. All of...More
We've been to this hotel more than once and we'll return.
The friendly employees take pride in their work, and the hotel reflects their enthusiasm.
Clean, fresh towels, hot water, working heating/cooling units.
GREAT motel gym--functional machines, workout pads, loose weights, even a foam roller...More
Response from Cwood688, Director of Sales at Candlewood Suites Rocky MountResponded 2 February 2018
Thank you for choosing our hotel on many occasions. We truly appreciate your being a loyal guest and look forward to your visit again. Thank you also for the great kudos given our property and it's employees. We are always happy to provide...More
Quality hotel with a very friendly staff. Room was large and clean. Bed slept well. In room mini kitchen was a great asset. Bathroom is clean with plenty of towels and toiletries. Hotel offers a small market place that is well stocked and offers a...More
1 Thank Mimi2jaxx
Response from Cwood688, Director of Sales at Candlewood Suites Rocky MountResponded 3 weeks ago
Dear Unfinished business,
Thank you for taking the time out of your busy travel schedule to let us know how we fared during your stay with us. We invite you to come back to stay with us again.
Spacious room with many conveniences; refrigerator, silverware, dishes, alarm clock, made for a perfect respite on a long journey. The friendly staff welcomed our dog with a few treats. We appreciated the tile floors in the room instead of carpeting. Great nights sleep for a...More
Response from Cwood688, Director of Sales at Candlewood Suites Rocky MountResponded 9 March 2018
Dear Clean and Comfortable Gem,
Thank you for choosing our hotel and thank you for the generous response to the survey. We are always happy to accommodate all of our guests and are pleased when the guest responds with great admiration for our hotel. We...More
We stayed here for our Road trip --- 1/2 way between Florida & New York. Very comfortable, clean dog friendly hotel. There's an area in the back of hotel were you can take your dog for a nice walk. 2 min walking distance to Dinner....More
Response from Cwood688, Director of Sales at Candlewood Suites Rocky MountResponded 19 January 2018
Thank you for choosing the Candlewood Suites during your visit to our fair city and thank you for taking the time to complete a response concerning your visit. We are always happy to provide the service that you've experienced during your stay. We...More
Response from Cwood688 | Property representative |
Our rooms have windows that open. We cannot guarantee a pet free rooms, however, we normally assign pets to the first floor. During times that pet travel is heavy, we may sometimes put the pet on another floor. These rooms... More
Our rooms have windows that open. We cannot guarantee a pet free rooms, however, we normally assign pets to the first floor. During times that pet travel is heavy, we may sometimes put the pet on another floor. These rooms are thoroughly cleaned. We do not have smoking rooms.