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Twice, over a 10 day period, I stayed at this hotel. Each time, I was moved into another room because of maintenance issues that could not be corrected by the staff on duty.
The first time was a plugged water inflow problem with the toilet...More
Response from Linda H, General Manager at Residence Inn Rocky MountResponded 1 week ago
Thank you for taking the time to write you review your feedback in very important to us, I apologize for the inconveniences you experienced during your stay. Thank you for recognizing the staff, they work hard at pleasing the guest.
Thank you for staying...More
This is primarily a short but positive shout out about the quality experience we had with the staff and, especially, the General Manager who solved a problem we encountered regarding our suite with outstanding professionalism. What started off as quite challenging due to a RI...More
Thank Beverly M
Response from Linda H, General Manager at Residence Inn Rocky MountResponded 12 January 2018
Thank you for taking the time to give our staff and assistant general manager a positive "shout out! It is a proud moment to recognized and to know your staff stood out in such a positive way.
Thank you for staying with us and we...More
We are traveling south to FL and needed a place to stop for the night with our 2 dogs. The Residence came up as dog friendly.
$44.00 charge for 2 dogs.
Room was nice and clean. Buffet breakfast included. I would definitely stop again!
Thank Celeste A
Response from Linda H, General Manager at Residence Inn Rocky MountResponded 1 January 2018
Thank you for your 5 Star review, we appreciate you taking the time to tell us about your stay with us. We are happy to know you were pleased with your stay.
Thank you again!
On our first driving trip to Florida from the Philly area we needed a hotel that took dogs. 6 hours into our trip we called Marriott reservations and were able to secure one night at a reasonable rate with a $40 add on charge for...More
Response from Linda H, General Manager at Residence Inn Rocky MountResponded 4 January 2018
Thank you so much for taking time to tell us about your recent stay with us. We value your feedback and appreciate you choosing our hotel for you and your pet accommodations.
We will see you on your return trip, Have a Happy New Year!...More
Typical Residence Inn, only one TV which pivots between the bed and living area. Not a true suite, and you cannot bring guests in separately from the sleeping area. Bathroom needed renovation. The spout of the tub was disconnected from the wall, and the shower...More
Thank Brian G
Response from Linda H, General Manager at Residence Inn Rocky MountResponded 10 December 2017
Thank you so much for your valuable feedback. We sincerely apologize for the inconvenience you experienced during your stay with us.
Again, thank you for your feedback and for choosing to stay with us.