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Crystal Bay on the Broadwater

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Crystal Bay on the Broadwater
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115 Reviews from our TripAdvisor Community

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There are newer reviews for Crystal Bay on the Broadwater
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Showing 114: English reviews
2 reviews
Reviewed 26 June 2016

We normally stay at the meriton on aqua street so this place had allot to live up to, unfortunately the two dont compare.... Crystal bay is outdated, stingy on the initial supplied items and quite basic, definitely a budget motel feel. Room 501 View - 5/5 Seating 4/5 (leather couches very comfy) Beds 4/5 Bedrooms 2/5 (2nd is a divided... More 

Helpful?
Thank Dan H
Sydney, Australia
Level Contributor
45 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 25 June 2016 via mobile

Stayed there for 3 nights with 2 collegues for a conference in GC. Very small unit but with view. We stayed in 10th floor, room is a bit outdated but clean. Beds are comfy. Fast and free wifi!! Perfect place for people who love their early morning jog. walking distance from restaurants and petrol station for basic comodities. Will definitely... More 

Helpful?
Thank Imeldiffic2
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for review of Crystal Bay and it is pleasing to hear you were able to enjoy our facilities and great location. Hope to see you back again soon with your family. More 

queensland
Level Contributor
62 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
Reviewed 12 June 2016

This apartment block just doesn't live up to it's website hype at all. The check in experience felt like I was interrupting something far more important. This first unit was just unacceptable, so small with a tiny balcony and so much furniture you were falling over it- back to reception. The second unit was larger and had a bit more... More 

Helpful?
1 Thank reboi
Hobart
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 17 May 2016

Recently had 5 nights at Crystal Bay. The staff were very welcoming upon arrival. The rooms were quite small for a 2 bedroom apartment but comfortable enough. The room was looking a little tired, the bedroom curtains had water like marks on them which didn't look great. Lack of fan or A/C in the bedrooms made the nights quite stuffy... More 

Helpful?
Thank tracey6728
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your feedback. It is pleasing to here you enjoyed your stay with us and were able to take advantage of our great facilities. Your comments regarding the curtains have been passed onto our cleaning staff and we thank you for bring this to our attention. Hope to see you at Crystal Bay again soon! More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 May 2016 via mobile

I stayed at crystal bay for a treat for mothers day. Big mistake the first room smelt like damp carpet there was a off onion smell in kitchen. Kitchen tap was very loose and couldn't be turned on. No aircon or fan in bedroom which made it very stuffy. Couldn't use security screen to have door open for ventilation as... More 

Helpful?
Thank hiltonbabe
CrystalBayResort4215, Manager at Crystal Bay on the Broadwater, responded to this review

Ms Hilton Thank you for your review which we find quite baffling. From the moment you checked in to Crystal Bay we did everything we could to satisfy you however it was evident this was not going to be possible. We understand your concerns regarding your daughter and the fact that she climbs balconies so perhaps you should take that... More 

Corowa, Australia
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 29 April 2016 via mobile

Waking up to great views in a comfortable bed, self contained with everything well supplied in kitchen, in room laundry with dryer. Close to southport and harbor town easy access by with car or PT. pool and spa excellent , small but good gym. would defiantly stay again , not sure about peak rates but very good value off season

Helpful?
Thank lynda h
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thanks Lynda for the feedback and it's great to hear you enjoyed your stay with us. We also love our position here on the Broadwater - not only the panoramic views from the apartments but also the close proximity to some fantastic shopping. Hope to see you again soon! More 

sydney
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 April 2016 via mobile

View was beautiful and the rooms are very spacious ! Very clean,Staff were great at check in and departure! Staff are Very helpful !! Parks and Bbq areas across the road are beautiful by the water couldn't ask for a better place out of the hustle and bustle of busy Gold Coast (10min drive away) pleasure to come back and... More 

Helpful?
Thank maja123
Victor Harbor, Australia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 April 2016

We arrived very late & had to buzz for help which was quite easy to do. The room was quite small for a 2 bedroom but suited our needs for a 4 night stay. Beds were comfy & bathroom was clean & roomy for the size of the unit. The 2 seater couch was quite uncomfortable though & the air... More 

Helpful?
Thank Gill W
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your feedback and great to hear you enjoyed your stay with us. Your comments regarding the a/c have been passed onto our maintenance department for action - thanks for letting us know. Hope to see you back at Crystal Bay again soon! More 

Brisbane, Queensland, Australia
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 April 2016 via mobile

Perfectly positioned, Crystal Bay was beyond all my hopes and expectations. Easy to find, my initial greeting with staff was warm, friendly and welcoming. My room had a sensational, uninterrupted view of the Broadwater, with views to the north and south. The resort also has a lovely pool and spa, gym and sauna. There are kilometres of walkways, quiet salt... More 

Helpful?
Thank Sue S
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Hi Sue It was fantastic to hear you enjoyed your stay with us and thank you for the great feedback. We are always striving to ensure our guests have a positive experience at our resort so it is very rewarding when we receive such a great review. Thank you again and we look forward to welcoming you back soon! More 

Surfers Paradise, Australia
1 review
Reviewed 21 March 2016 via mobile

Don't normally do reviews, but the lovely staff - the view - the room, was well worth a positive review. The front desk were more than happy to greet us and help with a transfer on our departure. Value for money 100% Staff 100% Will definitely stay again!!

Helpful?
Thank dns2016
CrystalBayResort4215, Front Office Manager at Crystal Bay on the Broadwater, responded to this review

Thank you for your feedback - your positive comments will certainly be passed onto our front desk staff! Look forward to seeing you at Crystal Bay again soon! More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Crystal Bay is situated on the Broadwater just a short distance north of Surfers Paradise. The central location is ideal for both the holiday makers and business traveler alike, with all attractions and the Southport CBD within easy reach.Enjoy the fantastic views and calm waters of the Broadwater from your private balcony or take a stroll along the waterfront to one of the many local restaurants.No matter what your reason is for visiting the Gold Coast, the friendly staff at Crystal Bay would love to welcome you and help make your stay as enjoyable as possible. ... more   less 

Additional Information about Crystal Bay on the Broadwater

Address: 182 Marine Parade, Southport, Gold Coast, Queensland QLD 4215, Australia
Region: Australia > Queensland > Gold Coast > Southport
Price Range: $122 - $228 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Bay on the Broadwater 3.5*
Number of rooms: 100
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Also Known As:
Crystal Bay On The Broadwater Southport, Gold Coast
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Questions & Answers

Questions? Get answers from Crystal Bay on the Broadwater staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book either hard left or hard right as pool noise might be an issue for some.”
 of 5 bubbles paulcc115, 19 Oct 2016 | Read review
“For a family of 5 with separate wing, room 1201 and 1206”
 of 5 bubbles G5325XOjosephm, 22 Sep 2016 | Read review
“Most rooms have a view of the sea.”
 of 5 bubbles chiewhoon, 13 Sep 2016 | Read review
“8th floor upwards offers views of ocean, south side gets windy.”
 of 5 bubbles annea118, 1 Sep 2016 | Read review
“Rooms on South side would have better view of Surfers Paradise lights at night. All rooms had water views.”
 of 5 bubbles Barb_Lady_AB, 29 Jun 2016 | Read review
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