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All reviewsacross the roadroom dividerample secure parkingeasy lift accessnye fireworksthe gold coastpetrol stationsbroad watermarine paradelovely pool and spahighly recommended for familiessecond bedroomsteam room and saunaquiet areaown spaceafter hoursnew carpet
The hotel seemed nice then I opened up my dishwasher and it had moldy dishes I went and told reception they got them cleaned which I was happy with then I went to use the spare blanket and needles and a drug bag fell from...More
24 Thank elle_maree96
Response from CrystalBayResort4215, Manager at Crystal Bay on the BroadwaterResponded 2 May 2017
Thank you for taking the time to write this review. We do appreciate all reviews good and bad and we sincerely apologise for this unfortunate incident. All our linen is laundered with an outside private company and we have never had complaints regarding this. We...More
A++ for view. Our apartment was facing east on the water and every morning we were able to witness the sunrising . We had a confertable stay all the amenities available to us. I would suggest that the sofas and carpets be updated. For whatever...More
2 Thank Seema C
Response from CrystalBayResort4215, Front Office Manager at Crystal Bay on the BroadwaterResponded 20 April 2017
Thank you for taking the time to review our property and we are pleased you enjoyed your stay with us and were able to take advantage of the fantastic views!
Your comments regarding the furnishings have been passed onto the relevant department and we appreciate...More
Impressive from the moment you step inside
Newly renovated and refurbished
Well set out
The complex is well run
Very clean with a beautiful pool
1 Thank ChrisHamnett
Response from CrystalBayResort4215, Front Office Manager at Crystal Bay on the BroadwaterResponded 13 April 2017
Thanks Chris for your comments - its fantastic to hear you enjoyed your stay with us and yes, the views from the 12th floor are stunning!
We always do our best to ensure our guests stay is as comfortable as possible so it is great...More
We stayed for 7 nights. Booked a water view apartment. Technically it was, however from the side of the building on the 3rd floor the water was viewed through the trees and powerlines.
On arrival we discovered our shower did not work. On calling the...More
4 Thank Kylie L
Response from CrystalBayResort4215, Front Office Manager at Crystal Bay on the BroadwaterResponded 13 March 2017
Thanks for your feedback and we are sorry to hear you were disappointed with the standard of accommodation. Your remarks have been passed on to Management as well as our housekeeping team
We stayed here for 2 weeks in February in a great apartment. Management and staff were so friendly and nothing was a problem for them. Great location with great views. Pool was always great to swim in after a day out. Will definitely stay here...More
Thank Robert S
Response from CrystalBayResort4215, Front Office Manager at Crystal Bay on the BroadwaterResponded 24 February 2017
Great to hear you enjoyed your stay with us and thank you for posting your positive feedback. Hope to see you back again soon!