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La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95

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1695 Outlet Center Dr, Selma, NC 27576-3452
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Traveller (23)
Room & Suite (36)
Dining (3)

About

#1 of 7 hotels in Selma
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Travellers' Choice
Perfectly positioned off I-95 and US-70, La Quinta Inn & Suites by Wyndham Selma/Smithfield I-95 ensures a stress-free stay with comfortable guest rooms, a fitness center, outdoor pool, and free WiFi. Carolina Premium Outlets are one mile away, and Johnston Community College is nearby. We’re three miles from Smithfield Community Park, and those here for work will appreciate our close proximity to Global Invacom and Sysco®. Our non-smoking hotel is also within easy reach of Raleigh-Durham International Airport (RDU).
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Business Centre with Internet Access
Meeting rooms
Baggage storage
Wifi
Outdoor pool
Breakfast buffet
Vending machine
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Self-serve laundry
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Room features
Air conditioning
Microwave
Flatscreen TV
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Languages Spoken
English
642Reviews3Q+A44Room tips
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Popular mentions
wvlobos wrote a review 21 Jul
Norton, Massachusetts1 contribution
The staff was friendly and helpful. The hotel had plenty of hand sanitizer stations and the rooms were spotless. The room smelled freshly cleaned. The beds were comfortable. Overall it was a great experience. I just wish I could have stayed longer!
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Review collected in partnership with this hotel
Date of stay: July 2021
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ShockinSean wrote a review 21 Jul
Bradley Beach, New Jersey68 contributions49 helpful votes
I know that we are all currently in an early post-pandemic environment and the majority of businesses are now struggling to gradually open up to full capacity, but the following situation should never have happened. My family and I had reserved two rooms at this hotel many weeks before our expected stay. When we arrived, I went inside to commence the check-in process. I was greeted by the front desk clerk Cheyanne. She appeared cordial and professional. After I completed all of the paperwork and she gave me the key cards to both rooms I went back to the car to begin bringing in the luggage and the dog. The four children went into one room and the wife and I went into the other room with our dog. I used the key card to gain entry into our room and began to put the luggage onto the bed. Suddenly, my wife, who was behind me, screamed and rapidly ran out of the room. She had dropped the luggage she was holding, as well as the dog’s leash. I immediately turned around and noticed a man slowly coming out of the bathroom, clad only in his underwear and eating some type of food out of a container. The man was as astonished and puzzled as I was and he forcefully exclaimed, “Get the f… out of my room!” It was a tremendously awkward situation so I was exceedingly apologetic and picked up all of the luggage and the dog’s leash and scurried out. He was clearly unsettled and irate at the same time. When I went back to the front desk, the man in “my” room had already called Cheyanne because her mood had changed remarkably. No longer was she this genial employee, but she had morphed into this acrimonious and disgruntled person. Trying to deflect any type of responsibility, her first declaration to me was, “It’s not MY fault!” She then loudly vociferated how it’s not the hotel’s fault either. Instead of issuing some type of apology Cheyanne escalated the situation by being argumentative and combative. I reminded her that this situation was not my fault because I had not randomly selected the occupied room and that she had assigned that room to me. She then lost it and defiantly screamed, “I’m ready to fight!” When I asked to speak to the manager, she informed me that the manager was not there. She then told me that the manager would not be in until the following week and outright refused to tell me how I can contact the manager or even his/her name. I asked her why she was antagonizing me and a surprised look just came over her and she mysteriously changed her dreadful attitude. Without saying another word, she then gave me the key to a different room. After driving for close to nine hours from New Jersey, I was completely exhausted, physically and emotionally, and simply wanted to lay down and go to sleep. Upon laying down on the bed, I instantly jumped up when I discovered various short black hairs that were clearly visible, scattered throughout the sheets and the pillow cases. Even though this would have normally invoked a completely ‘gross’ feeling, at this point, I was just too depleted to complain. I brushed them off the bed with my hand and laid back down. Several minutes later the kids called us to ask us to get a couple more towels for their room. My wife called the front desk more than seven times but Cheyanne cavalierly refused to pick up the phone each time. I’m pretty certain she could see it was our room calling so she deliberately ignored us. Wanting to avoid another vicious face-to-face confrontation with Cheyanne, we gave the kids our towels. The next morning when we were checking out I asked the front desk woman if I could speak to the manager. She obliged and right away went into the back to get the manager. I spoke to the manager at length and relayed my numerous complaints to her. She was apologetic, but strenuously defended Cheyanne by explaining how she had continuously received a plethora of compliments during her employment at La Quinta. She then informed me she would deduct 38 dollars from my bill for “Issues With Checking In.” This rationalization is what my printed bill indicated. Still feeling indignant I asked the manager if she could have one of the franchise owners contact me. She readily agreed and took down my name, email address and mobile number. This was almost four weeks ago and I have yet to receive any type of response from one of the franchise owners. On July 14, 2021, I received a very generically written email from Monique Joyner, who identified herself as the general manager. This is not the same manager I spoke to when departing on June 26. I say “generically written” because as I perused the earlier written reviews for this hotel from other guests regarding any type of complaint, I noticed how Ms. Joyner regularly spews the same manufactured penitent commentary. This is conspicuously another forlorn example of ‘Cut & Paste.’ I am confident that systematically conjuring any type of contrition is one consequential element of the job. How about this Ms. Joyner? Instead of declaring “I am sorry’ repeatedly throughout your collective responses to warranted negative reviews, why not promulgate change? How about instituting sensitivity training or re-retraining for an employee such as Cheyanne? What about stringently emphasizing to the housekeeping staff that they actually have to change the sheets and pillow cases after each stay in the room, in lieu of emulated window dressing? It should be duly noted that, according to the Wyndham Hotels website, “We’re committed to the health and safety of our guests, so we’re taking important steps to demonstrate you can Count on Us—whether you’re planning to travel now or in the future. When you stay at our U.S. hotels, you’ll notice we’ve put the following new measures in place to give you peace of mind…..” Ummm, wouldn’t you expect that one of the ‘old’ measures would be to change the sheets and pillow cases after each room stay? Instead of operating a 1.3 billion dollar conglomerate while asleep at the wheel, and then attempting to compensate with debilitated self-reproach, the management, including franchise owners, need to open their eyes. After all, there is no cure for willful blindness.
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Date of stay: June 2021
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4aces4me77 wrote a review 21 Jul
Ocala, Florida85 contributions25 helpful votes
The hotel was wonderful. Clean rooms and lobby. Very quiet. Restaurants were close by. Also there is an outlet mall just down the road. We just recently start to stay and La Quinta Inn's and Suites and have been very satisfied.
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Review collected in partnership with this hotel
Date of stay: July 2021
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Response from Hotel Response, Owner at La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95
Responded 2 days ago
Dear 4aces4me77, It's wonderful to hear that you find yourself becoming more loyal to the La Quinta brand with each stay. This is fantastic and we are delighted to know that the visit that you made to our property was an excellent one. We are glad to hear that you found our accommodations to be well-cleaned and quiet, as well as for the satisfaction that you had with regard to our convenient location near area shopping and dining options. Our staff sincerely appreciates your 5-star rating and your strong recommendation in this TripAdvisor review and we're looking forward to continuing to serve you whenever you visit the Selma / Smithfield, NC area. Regards, Monique Joyner General Manager
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kmcdow288178 wrote a review 20 Jul
1 contribution
Hotel was recently updated and remodeled all the amenities look nice more attention to detail needed to be played with the cleaning efforts of the common areas the La Quinta inn logo rugs were dirty and the elevators and entry into the hotel sidewalks needed to be swept upon entering the hotel could not use the side entrance with my room key unless the doors propped open
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Review collected in partnership with this hotel
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Hotel Response, Owner at La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95
Responded 2 days ago
Dear kmcdow288178, We appreciated getting the chance to welcome you to our La Quinta Inn & Suites hotel when you recently visited this area. Thank you for leaving your overall positive ratings and remarks for our property in this TripAdvisor review. I hope you rested well and that your visit to our area was a good one. I was glad, too, to see your suggestions for improvement and I apologize for any discomforts that you faced due to the issues that you noted. It will always be our goal to ensure that you're satisfied with your experiences here and I assure you we'll work hard to address your concerns. I hope you'll continue to make your lodging reservations at our property whenever you're in town, too. We'd be thrilled to get another opportunity to earn a full 5-star rating from you in the future. Regards, Monique Joyner General Manager
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Max S wrote a review 19 Jul
Sun City Center, Florida52 contributions16 helpful votes
+1
This is without a doubt one of the nicest La Quintas I’ve stayed at. To be fair, this is one of the few that Google rates 3 stars. It was fortuitous that it happens to be on our driving route between PA and FL, less than a mile from the I-95 exit. We choose La Quintas bc we usually bring our dog with us, and La Quintas are dog-friendly. The lobby was clean and bright. In-person check-in went smoothly. The lobby is spacious, with the breakfast area nicely arranged with both booths and tables. It looks like there’s a separate room with a large conference-type table. The fake fireplace gave a sense of ambience. They had two classic luggage carts (although one had a flat tire — Geico gecko, where are you to call for help when we need you?). I was a little concerned that it wouldn’t be available for our Monday morning check-out, but it was basically just waiting for us. Even the elevator was pleasant; it didn’t have that stuffy/musty “elevator” aroma, which tells me not only that it is maintained well, but also has good ventilation. I’d booked a suite, but the room (210) we had was really more like a junior suite instead. This was slightly concerning, bc the dog tends to make noises in her sleep that can disturb us. Everything was in the same room — the king bed, desk, task chair, small dresser with the TV on top, a small sofa (which I believe opened to a sleeper), coffee table, a comfortable chair (well, more comfortable than, say, the chair at the desk or a dining chair); a large closet, wet bar-type sink, ice bucket with liner bag, and coffee maker with disposable coffee setups and cups (also, there are lights right above the wet-bar, so you can see what you’re doing). There also was a sort of low bench that I ended up using as a luggage rack (bc there was no folding luggage rack). The only separate room is the bathroom. It’s a very nice bathroom, downright luxurious compared to some La Quintas we’ve stayed at (I’m looking at you, Hinesville/Ft. Stewart, GA). Everything was clean and in excellent repair and functioned as expected. A good amount of bath towels/hand towels/washcloths for 2 adults. The bathroom was large enough to not feel cramped, at approx. 7’ sq., with an approx. 50” shower with 2 sliding shower doors and a bathmat. (Idk what would’ve been the case if we’d wanted a tub.) I really liked the lighted mirror — now I want one at home lol. The ice machine was in a little alcove right by the elevators. I have very few negatives about this hotel/room, but they are: it looked as if a repair had been made recently, by an outlet in the bathroom, but it was unfinished. I wasn’t very happy with the bed. The mattress was comfortable, but every time one of us moved, there was noise. It was a little disconcerting to say the least. I fell asleep hoping the bed wouldn’t fall during the night. Just before leaving to check-out, I did notice that the door bumper had dust on it. The only other issue was that both of the outlets on one side of the bed (the side nearest the bathroom) didn’t work. It wasn’t really a negative, just a little weird that the sofa was placed next to the TV counter/dresser, and the TV wasn’t rotatable. It was impossible to enjoy watching TV using the sofa. Breakfast was bare-bones, likely due to Covid. The only hot food option was a toaster for bagels or bread. At least I *think* bread may have been available. It was still one hour to go until the end of breakfast service, but there were only 4 bagels left. No other bread option. There was a countertop fridge with cream cheese (but no butter), ½-pints of 2% milk, and yogurts. There was a bowl of individually plastic-wrapped beautiful navel oranges, a coffee dispenser and hot water for tea. There was an empty unused chafing dish. (Maybe there was other hot food at another time, idk.). There was no staff to help. We will definitely be returning to this location whenever we make this drive!
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Hotel Response, Owner at La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95
Responded 2 days ago
Dear Mom3girls, We truly appreciated the time and effort that you put into writing this TripAdvisor review following your recent visit to our La Quinta Inn & Suites by Wyndham hotel in Selma near Smithfield, NC. It was wonderful to hear that you're so loyal to our pet-friendly brand when you travel and our team members were thrilled to learn that you found our property to exceed almost all of your expectations. We have, indeed, been working very hard to bring exciting upgrades to our hotel's facilities. I'm glad to know of the satisfaction that you felt, as well as for a few issues that we could continue to look to make improvements upon. We'll use your feedback to work with our on-site staff, as well as with our brand team, to ensure that we make the necessary further changes to our hotel and to our services. Your kind feedback is greatly appreciated and we're looking forward to continuing to serve as your lodging provider whenever you're in the area. I hope we'll see you again soon! Regards, Monique Joyner General Manager
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PRICE RANGE
US$100 - US$137 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hampton inn selma / smithfield i-95 hotel selma, selma hampton inn
FORMERLY KNOWN AS
Ramada by Wyndham Selma/smithfield I-95
LOCATION
United StatesNorth CarolinaJohnston CountySelma
NUMBER OF ROOMS
77
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Frequently Asked Questions about La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95
Which popular attractions are close to La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95?
Nearby attractions include DeWayne's (0.3 km), Soffe Outlet Store (0.8 km), and J R Cigars (0.7 km).
What are some of the property amenities at La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
What food & drink options are available at La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95?
Guests can enjoy free breakfast during their stay.
Is parking available at La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95?
Yes, free parking is available to guests.
What are some restaurants close to La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95?
Conveniently located restaurants include Don Betos Tacos, Cook-Out, and Waffle House.
Are there opportunities to exercise at La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95?
Yes, dry cleaning and self serve laundry are offered to guests.
Does La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95 offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Are there any historical sites close to La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95?
Many travellers enjoy visiting Howell Theatre (4.7 km).
Is La Quinta Inn & Suites by Wyndham Selma / Smithfield I-95 accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.