Fairfield Inn & Suites by Marriott Shelby

Fairfield Inn & Suites by Marriott Shelby

Traveller (14)
Nice & Modern
Room & Suite (13)
Dining Area
Dining (4)

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About

5.0
#3 of 9 hotels in Shelby
4.8 of 5 bubbles
Location
5.0 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.3 of 5 bubbles
Value
Fairfield Inn & Suites Shelby is a vibrant hotel in the vibrant city of Shelby, NC. Our hotel is known for offering smartly designed guest rooms, free Wi-Fi, a complimentary breakfast each morning, and outstanding service to ensure a comfortable stay.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Canoeing offsite
Kids stay free
Car hire
Parking
Wifi
Pool / beach towels
Outdoor pool
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Conference facilities
Meeting rooms
Salon
BBQ facilities
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Picnic area
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
Room features
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Microwave
Refrigerator
Flatscreen TV
On-demand films
Radio
Complimentary toiletries
Hair dryer
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
2.0 of 5 stars
HOTEL STYLE
Charming
Languages Spoken
English
Hotel links
Special Offer:Earn points toward free nights.
59Reviews0Q+A5Room tips
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Detailed Reviews
Louise B wrote a review Apr 2022
1 contribution
5.0 of 5 bubbles
We stay here frequently when visiting family in the area - it never disappoints! Staff are friendly and Martha on the breakfast crew makes us feel we’re in her own kitchen - very welcoming and sees to all our needs. Rooms are always clean and even during COVID with limited services, housekeeping was only a phone call away for anything we needed. Angie W took good care of us this time! Highly recommend the Fairfield Shelby.

Louise B
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Date of stay: April 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cathy Kepley, General Manager at Fairfield Inn & Suites by Marriott Shelby
Responded 20 Apr 2022
Thank you for the great review. It is always our pleasure to have you as our guest and we look forward to seeing you again soon. As Always Safe Travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Heath N wrote a review Feb 2022
1 contribution
5.0 of 5 bubbles
Staff was absolutely amazing. Friendly, helpful, and welcoming from check in to check out. Verna at the front desk was super sweet and welcoming she made us feel at home from the second we arrived.
Dorothy and Martha the kitchen staff are extremely nice. in between greeting guests with a smile and a good morning they were always cleaning and sanitizing everything to make guests feel comfortable. Housekeeping was also right on top of whatever we needed from fresh linens to new trash bags. Overall this is the only place we'd stay when we return to NC.
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Date of stay: February 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cathy Kepley, General Manager at Fairfield Inn & Suites by Marriott Shelby
Responded 13 Feb 2022
Thank you for your wonderful review. We love our guests and want them to know just that. Our goal is to make you happy and to give you the experience you deserve. As Always Safe Travels.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hollie wrote a review Apr 2020
1 contribution1 helpful vote
5.0 of 5 bubbles
Due to my current employment, I have spent and continue to spend a great amount of time in Shelby, NC. I was so excited when Fairfield Inn & Suites was being built because the other hotels in Shelby just aren’t that nice or clean & I’ve been a Marriott Rewards member for a few years. From the day it opened and currently it is the only hotel I will stay in while visiting Shelby, NC. I travel all around the US & have stayed in so many different Marriott hotels but this hotel has been the cleanest and has the best staff out all of the others. All of the staff members on all of the different shifts have been so kind and welcoming since the first day I started staying here. Now, they all recognize me because I see them more than my own family. This hotel is in a great location, the rooms and bathrooms are always clean, the pool is always clear (never green), the outside fire pit area is so peaceful, the gym is so clean and spacious, the breakfast is great when I have time to try it, and the parking lot is well lit and always feels safe no matter what time of day it is & of course has the best staff there is! This hotel is definitely a home away from home for me.
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Date of stay: April 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Charlotte S wrote a review Jan 2022
4 contributions
5.0 of 5 bubbles
This hotel is very clean and the staff are very friendly. The workout center is very clean and nice. The hotel location is in a good area. I’ve not come across the type of guest that make your stay unpleasant.

Ms. Verna who works the front desk is very friendly.

Ms. Martha who works in the dining area is always super friendly and stays on top of keeping the dining area clean, sanitized and immaculate. She is so hospitable, kind and makes you feel welcome. I am here for my aunt’s funeral and was a little down. Ms. Martha made my day.

I would highly recommend this hotel if you are ever in Shelby. It is the best!

Charlotte D. Smith
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Date of stay: January 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cathy Kepley, General Manager at Fairfield Inn & Suites by Marriott Shelby
Responded 17 Jan 2022
Thank you so much for your great review and comments. We will let both Ms. Verna and Ms. Martha know that you were pleased with their service. It saddens us to know you were here for your aunt's funeral. We hope to welcome you back again. As Always Safe Travels.
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Susan wrote a review Oct 2022
16 contributions1 helpful vote
4.0 of 5 bubbles
Pros:

1) clean place
2) relatively friendly staff

Cons:

1) The elevators have had a nauseating smell of what I imagine to be highly scented, floral cleaning fluid. It will knock you down! Extremely off putting!! I've had to stay here 4 times and it's the same every time. The elevators floors are also usually sticky.

2) Rooms here are not refreshed unless you request it 24 hours in advance BUT you may not know you need your room refreshed 24 hours in advance. The result can be an overflowing trash can and dirty towels.

3) One morning, the hotel water was shut off just as I was getting into the shower. The staff knew in advance they were going to cut off the water but they failed to notify the guest. Very inconsiderate.

4) When we checked in, we received one small water bottle and there were two of us.

These are first-world problems and probably not worth mentioning but the elevator smell may be enough to make me change hotels. Makes you wonder what they're trying to cover up.
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Date of stay: October 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Room Tip: This hotel is more expensive than Fairfield Inns in surrounding towns but I don't know why.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cathy Kepley, General Manager at Fairfield Inn & Suites by Marriott Shelby
Responded 20 Oct 2022
Thank you for taking the time to let us know how we are doing. We appreciate the wonderful remarks about how clean we are and the friendliness of our staff. We are extremely sorry for the smell in the elevators. We had a hydraulic fluid leak and we can't seem to get rid of the smell that caused it. We are trying several things but just haven't been able to find the right source to fix and control the odor. I also want to apologize for the water situation as we did not know that the water would need to be cut off until the plumbers arrived to fix a leak. Also, we do give a bottle of water to the Marriott Bonvoy member, however, if 2 bottles were needed we would have been happy to give the extra bottle if we were made aware.
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Danni wrote a review Aug 2022
Cleveland, Ohio4 contributions4 helpful votes
5.0 of 5 bubbles
Martha and the dining service was awesome. During breakfast there was always a wide variety and all the staff was diligent in regard to keeping the area clean. Martha and the rest of the staff were helpful and very pleasant. We will be back!!
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cathy Kepley, General Manager at Fairfield Inn & Suites by Marriott Shelby
Responded 6 Sept 2022
Thank you for the great review it is always our pleasure to take care of our guests. We love hearing that your stay was great. As Always Safe Travels and we hope to see you soon.
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Alden W wrote a review Feb 2022
Middleburg, United States2 contributions1 helpful vote
4.0 of 5 bubbles
I gave a very good for the rating instead of an excellent not saying the hotel was bad. I slept good, the room was clean and when I got into my first room, I noticed I had one bed and needed double beds. I went downstairs and spoke with Verna, she was quick to assist and helped me by allowing me to change into a room with a double bed. She met me up at the room I was leaving just to QC it which was the right thing to do. I got in my new room and was good.

I one issue I had was, when I called in to make a reservation, a young man was taking my call. I asked about discounts and he told me, I said great, I chose the Military discount although I had points, I wanted to save those. I told the guy I wanted to reserve a room so he ask me which credit card, I gave him the credit card and he said after he told me the amount "You have a certain amount to cover any deposits", I say cool, I got it. I said, one I come in, I will use another form of payment to pay for it. He again said "You will need to make sure you have enough on the card to cover the room." I started laughing and said, Sir, I have enough on my card to cover the room. He said, I'm just doing my job. I stated I understand that, however, when you first said I will have to have enough on my card to cover the room and anything else, that was fine. But when he said it a second time, it sound like he was insinuating I didn't have what was need on my card. I did not like that at all, however, I still stayed there and used my card I reserved the room with to pay for it. I feel customer service is very important and the words used is equally important. Like I stated, the hotel was great, very clean and even the breakfast was good. I just had a problem with the issue of how the rep went about handling my call.

When checking out Verna ask me how was my stay and I told her great and she was very kind and polite. This is the reason I did not give the hotel a bad rating because it wasn't bad, just the rep on how he handled it.
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Date of stay: February 2022
5.0 of 5 bubblesRooms
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan W wrote a review Mar 2020
375 contributions4 helpful votes
+1
4.0 of 5 bubbles
Just stayed 1 night and arrived around 1am on my way home so pretty much went right to bed but definitely a nicer Fairfield location for sure... only complaints would be I was put on the 1st floor, personally I hate being on lower level floors at any hotel due to noise from the common spaces and people constantly going up and down the halls but due to this virus or whatever the gentleman working said they had put the higher floors out of order for preventative maintenance & cleaning so ok I can understand that this time around... secondly for the love of god please get CNN off your lobby television nobody needs to hear their lies & rhetoric. As a whole though very nice & clean and would most likely return if ever traveling through the area again.
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Date of stay: March 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ckepley, General Manager at Fairfield Inn & Suites by Marriott Shelby
Responded 24 Mar 2020
Thank you for your great response. We value the feedback from our wonderful guest that take the time to let us know how we are doing. We try to rotate the news channels to accommodate all of our guests. We hope to see you again if you are ever in our area. As Always Safe Travels.
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jkanda wrote a review Mar 2022
2 contributions
5.0 of 5 bubbles
Great room with new carpet, furniture, and amenities. Megan our housekeeper got our room ready early so we could change before a wedding. The breakfast crew, Cheri and Martha L, were courteous and helpful both in getting us breakfast and helping when my husband spilled hot coffee on his hand.
Overall, a great stay in a nice room with very good service.
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Date of stay: March 2022
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cathy Kepley, General Manager at Fairfield Inn & Suites by Marriott Shelby
Responded 21 Mar 2022
Thank you for the wonderful review! We love and appreciate our guests. We certainly hope if you are ever in our area again you will stay with us again. As Always Safe Travels.
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scstewart wrote a review Jan 2021
Canton, Georgia79 contributions51 helpful votes
5.0 of 5 bubbles
Had to come in for a quick overnight stay. Check in was easy. Staff was friendly and helpful.
Room were decent size. Appeared clean and well maintained. Bathroom shower size was nice with excellent water pressure. Network worked fine but did not use much.
Breakfast is not great. Due to Covid restrictions there is not much they can do but you can get coffee and prepackaged muffins or danishes. Someone was on duty to clean your area so it did seem well kept.
If I came to Shelby again this would be where I would stay
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Cathy Kepley, General Manager at Fairfield Inn & Suites by Marriott Shelby
Responded 27 Jan 2021
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay. If you're traveling to our area again, don't hesitate to give us a call. As Always Safe Travels.
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Karen Selznick wrote a tip Jul 2023
Orlando, Florida118 contributions30 helpful votes
5.0 of 5 bubbles
"Great parking, clean pools, outside eating area, walk in shower."
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Susan wrote a tip Oct 2022
16 contributions1 helpful vote
4.0 of 5 bubbles
"This hotel is more expensive than Fairfield Inns in surrounding towns but I don't know why."
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Elaine C wrote a tip Oct 2021
lexington nc206 contributions152 helpful votes
5.0 of 5 bubbles
"Any part of the motel is perfect, even right at the elevators, you won't hear them."
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Dr Boles wrote a tip May 2019
7 contributions7 helpful votes
5.0 of 5 bubbles
"Ask for firmer pillows, bed pillows were like marshmallows"
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Traveler3342 wrote a tip May 2019
Washington DC, District of Columbia3 contributions2 helpful votes
4.0 of 5 bubbles
"If you are sensitive to highway noice, ask for quiter room in the back of the building"
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Not the right property for you?
There are more places to choose from in the Shelby area.
PRICE RANGE
S$180 - S$212 (Based on Average Rates for a Standard Room)
LOCATION
United StatesNorth CarolinaShelby
NUMBER OF ROOMS
86
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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FAIRFIELD INN & SUITES BY MARRIOTT SHELBY: UPDATED 2023 Hotel Reviews, Price Comparison and 44 Photos (NC) - Tripadvisor

Frequently Asked Questions about Fairfield Inn & Suites by Marriott Shelby
Which popular attractions are close to Fairfield Inn & Suites by Marriott Shelby?
Nearby attractions include Don Gibson Theater (3.7 km), Earl Scruggs Center (3.8 km), and Shelby City Park (5.4 km).
What are some of the property amenities at Fairfield Inn & Suites by Marriott Shelby?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Fairfield Inn & Suites by Marriott Shelby?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Fairfield Inn & Suites by Marriott Shelby?
Guests can enjoy free breakfast, barbeque facilities, and complimentary tea during their stay.
Is parking available at Fairfield Inn & Suites by Marriott Shelby?
Yes, free parking is available to guests.
What are some restaurants close to Fairfield Inn & Suites by Marriott Shelby?
Conveniently located restaurants include Red Bridges Barbecue Lodge Inc., The Shelby Cafe, and Pleasant City Wood Fired Grille.
Are there opportunities to exercise at Fairfield Inn & Suites by Marriott Shelby?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Fairfield Inn & Suites by Marriott Shelby?
Yes, dry cleaning and laundry service are offered to guests.
Does Fairfield Inn & Suites by Marriott Shelby offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Is Fairfield Inn & Suites by Marriott Shelby accessible?
Yes, it offers reduced mobility rooms and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.
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