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Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area

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#3 of 6 Hotels in Sylva
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Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area
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184 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area
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Showing 184: English reviews
Boone NC
Reviewed 31 August 2016

During move-in for Western Carolina, hotel rooms in the area were going for a premium and many were sold out. HIE had a couple of rooms for a decent rate, and even gave me an upgrade. Megan and Arysta were dealing with a room mix-up with another person when I arrived, and I had to wait for about 15 min,...

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Helpful?
Thank SGJBooneNC
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

Thank you for the great review. I'm sorry you had to wait before check-in. I sincerely appreciate your patience. We try to handle any issue we have quickly and to our guest's satisfaction. Happy to hear you enjoyed your stay! Come see us again sometime! - Megan O. GM

Clearwater, Florida
Reviewed 17 August 2016 via mobile

This was the second time that I stayed here. Hotel was clean and the front desk staff was very friendly and helpful. Breakfast was good and free. WiFi worked good. Room was clean. It was very quiet at night. I would stay here again if back in the area.

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Helpful?
Thank Mark0076
Woodstock, Georgia
Reviewed 8 August 2016

Arrived an hour early and they let us check in. Very friendly and helpful front desk staff. Clean room typical of this chain. After shopping and lunch we decided to swim. Good clean easy access pool but very cold water. We had to get out after awhile because 2 of us got toe craps due to chill. No problem we...

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Helpful?
Thank anchored34
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

Thanks for sharing your experience! After reviewing your feedback we will have our maintenance engineer take a look at our pool and hot tub regarding the temperature. We follow health department guidelines precisely but will check to see if there is anything off about it. Thank you for mentioning it so that we can followup! - Megan O, GM

Reviewed 7 August 2016 via mobile

A wonderful experience. The staff was very accommodating when we needed a room late at night. The room was very clean, the breakfast area was well maintained and staffed with helpful and polite staff. On checkout, the staff provide area events and places of interest. A pleasant and refreshing experience.

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Helpful?
Thank Eric J
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

Thank you for sharing your wonderful experience with us! - Megan O, GM

Atlanta, Ga.
Reviewed 7 August 2016 via mobile

We stayed at the Holiday Inn Express specifically because it was directly across the street from Harrah's casino. We easily were able to walk to the casino and back with no problem. Upon entering the hotel we were created by friendly staff who had our reservations ready. The room was clean and comfortable. The beds were well appointed with soft...

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Helpful?
Thank Leslieonthego
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

Thanks for the great review! Our close proximity to Harrah's Cherokee Casino and all other activities in Western North Carolina make us an ideal stop for adventure. - Megan O, GM

Piney Flats, Tennessee
Reviewed 28 July 2016

I stayed at the HIE in Dillsboro on a recent business trip to the area. Upon my arrival the staff were friendly and helpful. I had an issue with my room the tub drained very slowly, the staff took care of the issue promptly and offered additional points for the inconvenience. The only issue beyond the staff's control was the...

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Thank Wolftx121
Homosassa, Florida
Reviewed 12 July 2016

I rarely leave a less than positive feedback. That being said I was disappointed with my stay. Made my reservation weeks in advance, a couple of days before our stay I received an email from HIE which asked my preference in rooms. The only request I made at that time was to be away from the elevator. The morning of...

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Helpful?
Thank tannedon
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

I'm so sorry to hear that you did not absolutely love your recent stay with us. Unfortunately we can never guarantee room placement requests. The very first thing we do the morning of arrival is check all requests and do our best to accommodate any preferences that are mentioned. There are times when we are unable to meet those requests...

Reviewed 10 July 2016 via mobile

Top notch, clean, convenient and friendly, accomodating staff. Nothing bad at this place. Stay & enjoy the local restaurants in Sylva. Located close to Cherokee, Bryson City and surrounding parks/forests & attractions. I could go on, but staying is believing…

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Helpful?
Thank willieksc
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

Thank you for the amazing review! We hope that we really stand out. It is always our goal to radiate hospitality. We appreciate your wonderful review and hope you will join us again soon! - Megan O, GM

Lewes, Delaware
Reviewed 2 July 2016

Pricey for what was offered ($190). lighting bad, especially bathroom; minimal amenities; noisy a/c; coffee maker; free continental breakfast avail in lobby; no restaurant or bar. Very pleasant staff; clean but not special.

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Helpful?
Thank Bobbi G
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

Thank you for taking the time to review our property. We always strive for an amazing guest experience - being called "average Holiday Inn Express" is very disappointing! I do appreciate your feedback. Holiday Inn properties do have restaurants/bars within the hotel. Holiday Inn Express hotels do not. We do have a marketplace with a variety of beer and wine...

Laurens, South Carolina
Reviewed 1 July 2016 via mobile

Very unpleasant stay ,because we felt like we were sterio type, because we were black. The hotel asked us for a 100.00 deposit after we had already paid online for the room. The hotel told us we could not get our 100.00 back until they inspect our room in case we stole the tv are towels.

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Helpful?
Thank Cenns P
Mgr_HIXSylva, General Manager at Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area, responded to this review

I'm so sorry to hear that you felt insulted by our request for a $100.00 cash deposit if you did not have a credit/debit card upon arrival. The way that third party reservations work is you pay them, we get payment from them. If you were to rent movies, buy items from our marketplace, or smoke in the room we...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Dry Cleaning
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area

Address: 26 Rufus Robinson Road, Sylva, NC 28725 (Formerly Holiday Inn Express Hotel & Suites Dillsboro)
Region: United States > North Carolina > North Carolina Mountains > Jackson County > Sylva
Price Range: $136 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area 2.5*
Number of rooms: 67
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Also Known As:
Holiday Inn Express Hotel And Suites Dillsboro
Holiday Inn Express Dillsboro
Holiday Inn Dillsboro
Dillsboro Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area staff and other travellers.
2 questions
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North Carolina, USA
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites Sylva-Western Carolina Area staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for the third floor away from the elevator.”
 of 5 bubbles Nagogwoods, 9 Nov 2016 | Read review
“upper floors offer the best views”
 of 5 bubbles 806jeffreyh, 8 Nov 2016 | Read review
“If it is important, make sure your room will pick up the WiFi signal”
 of 5 bubbles 474krisf, 23 Sep 2016 | Read review
“We were on the 2nd floor next stay I would go higher for the view.”
 of 5 bubbles anchored34, 7 Aug 2016 | Read review
“Evidently your preference doesn't matter so why bother”
 of 5 bubbles tannedon, 12 Jul 2016 | Read review
5 of 5