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Best Western Smoky Mountain Inn

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130 Shiloh Trl, Waynesville, NC 28786-9007
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (174)
Room & Suite (79)
Dining (17)
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 06/11/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 7 hotels in Waynesville
Location
Cleanliness
Service
Value
Travellers' Choice

Best Western Smoky Mountain Inn is an excellent choice for travellers visiting Waynesville, offering a charming environment alongside many helpful amenities designed to enhance your stay.

For those interested in checking out Love Lane Flower Farm (2.4 mi) while visiting Waynesville, Best Western Waynesville is a short distance away.

As your “home away from home,” the hotel rooms offer a flat screen TV and air conditioning, and getting online is easy, with free wifi available.

Guests have access to 24 hour front desk, newspaper, and baggage storage while staying at Best Western Smoky Mountain Hotel. In addition, Best Western Smoky Mountain Inn offers a pool and free breakfast, which will help make your Waynesville trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

When you’re feeling hungry, be sure to check out Bocelli's Italian Eatery, Angelo's Family Pizza, and Bosu's Wine Shop, which are some Italian restaurants that are popular with locals and out-of-towners alike.

If you’re looking for things to do, you can check out Cedar Hill Studio & Gallery, The Mahogany House Art Gallery & Studios, or A Cat In The Attic Treasures & Treats Antiques Towne Square, which are popular art galleries amongst tourists.

Enjoy your stay in Waynesville!

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Hiking
Kids stay free
Business Centre with Internet Access
Parking
Wifi
Pool / beach towels
Outdoor pool
Fence around pool
Breakfast buffet
Vending machine
Baggage storage
Newspaper
Non-smoking hotel
Picnic area
24-hour front desk
Express check-in / check-out
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Room features
Air conditioning
Desk
Housekeeping
Iron
Coffee / tea maker
Microwave
Flatscreen TV
Hair dryer
Wake-up service / alarm clock
Refrigerator
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English
857Reviews12Q+A100Room tips
Traveller rating
  • 576
  • 213
  • 46
  • 11
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Time of year
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Popular mentions
Susan S wrote a review 6 Oct
Spring, Texas173 contributions41 helpful votes
This motel was better than I expected. The breakfast was Covid-conscious but filling. The Staff was very nice and helpful with the room door that sticks. But the view was absolutely fabulous! The driveway was VERY Steep.
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Date of stay: September 2021
Rooms
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Response from Guest Services, General Manager at Best Western Smoky Mountain Inn
Responded 1 week ago
Susan, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most relaxing mountain views. We are so delighted to hear you enjoyed our offerings and your experience with our dedicated staff. If there is anything we can do to help you book your next stay with us, please feel free to contact us at 828-456-4402. Thanks again for taking the time to share your feedback with us! Best, P Shah
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Barbara K wrote a review Aug 2021
Sumter, South Carolina238 contributions48 helpful votes
Hotel's Favourite
We stayed four nights in early Aug, 2021. The morning sunrise was spectacular! The front desk staff were courteous, friendly and helpful at all times, as were the two cleaning ladies. Grab and Go breakfast was nice to have, as was the daily complimentary bottled water, cookies and popcorn (delivered to the room). The room was clean, plenty of towels, microwave worked well, and the fridge had a functional freezer compartment (MUCH appreciated). My only suggestion is add a second luggage stand. I didn't ask for one, but feel certain one would have been provided. This is my third time at this BW. I have enjoyed each visit and am sad to see the upper mountain taken over by another motel under construction. I received a military discount. I appreciate the staff's effort to provide quality service and concern for customer safety during this time of resurgent COVID Variant D. I will stay there again.
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Date of stay: August 2021
Rooms
Location
Service
Room Tip: Views from the west side of the motel are great!
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Response from Guest Services, General Manager at Best Western Smoky Mountain Inn
Responded 3 Sep 2021
Hi Barbara, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most hospitable mountain views. As you experienced, our staff works hard to ensure all of our guests have a wonderful experience. We would be happy to provide an additional luggage stand upon request. If there is anything we can do to help you book your next stay with us, please feel free to contact us 828-456-4402. Thanks again for choosing Smoky Mountain Inn for your lodging needs. We look forward to seeing you back soon! Best, P Shah
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Prescott L wrote a review Sep 2021
1 contribution
Clean property, great views of mountains, appears they are building new hotel next to existing property there was some noise from construction and construction crew noise early in parking lot 6-6:30am. Clean and comfortable rooms!
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Helpful
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Response from Guest Services, General Manager at Best Western Smoky Mountain Inn
Responded 1 week ago
Prescott, Thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most gracious mountain views. We are glad to hear that you found our rooms to be clean and comfortable. We apologize for any inconvenience our neighbors may have caused and have asked them to start working later in the morning. Thank you for your feedback. We look forward to serving you again soon! Best, P Shah
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452gabe wrote a review Sep 2021
1 contribution
The location presented a great view of the mountains. The grounds were very well kept and there are several out door seating areas where you can sit and enjoy the view. Every thing in the rooms was in excellent condition and the housecleaning staff kept the place spotless.
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Review collected in partnership with Best Western
Date of stay: September 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Share
Response from Guest Services, General Manager at Best Western Smoky Mountain Inn
Responded 3 weeks ago
Gabe, thank you for choosing to stay with us at the Smoky Mountain Inn, where we pride ourselves on having the most hospitable mountain views. We are so excited to hear that you enjoyed your stay with us and found our dedicated staff was able to provide you a clean & comfortable experience. If we can help you make your next reservation with us, please feel free to call us at 828-456-4402. Thanks again for choosing Smoky Mountain Inn for your lodging needs! Best, P Shah
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Todd wrote a review Sep 2021
Kansas City, Kansas4 contributions
Check in area was old but expected needs to be updated stayed here because the reviews were better than the others.was on a motorcycle trip with friends the best thing was the shower was awesome bathroom was small rooms need to be updated bed was okay 2nd best thing was view from parking lot was awesome.a new hotel was going in next door I think would take a lot of business because of being new.
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Date of stay: September 2021Trip type: Travelled with friends
Room Tip: Mexican restaurant was good near here
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Response from Guest Services, General Manager at Best Western Smoky Mountain Inn
Responded 1 week ago
Todd, Thank you for choosing to stay with us a the Smoky Mountain Inn, where we pride ourselves on having the most hospitable mountain views. We are delighted to hear that you enjoyed the breathtaking views of the Smoky Mountains during your trip as well as the recently renovated bathrooms. If there is anything we can do to help you book your next stay with us, don't hesitate to call us at 828-456-4402. Thanks again for choosing Smoky Mountain Inn. Best, P Shah
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PRICE RANGE
US$95 - US$172 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western smoky mountain hotel waynesville, best western waynesville, waynesville best western
LOCATION
United StatesNorth CarolinaNorth Carolina MountainsWaynesville
NUMBER OF ROOMS
58
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Frequently Asked Questions about Best Western Smoky Mountain Inn
Which popular attractions are close to Best Western Smoky Mountain Inn?
Nearby attractions include Wheels Through Time Transportation Museum (7.7 km), Barber Orchard Fruitstand (4.1 km), and Mast General Store (3.5 km).
What are some of the property amenities at Best Western Smoky Mountain Inn?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at Best Western Smoky Mountain Inn?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Best Western Smoky Mountain Inn?
Guests can enjoy free breakfast during their stay.
Is parking available at Best Western Smoky Mountain Inn?
Yes, free parking is available to guests.
What are some restaurants close to Best Western Smoky Mountain Inn?
Conveniently located restaurants include Ian and JoJo's Pizzeria & Restaurant, Haywood SmokeHouse, and Chef's Table.
Are there opportunities to exercise at Best Western Smoky Mountain Inn?
Yes, guests have access to a pool and a fitness centre during their stay.
Does Best Western Smoky Mountain Inn have any great views?
Yes, guests often enjoy the mountain view available here.
Is Best Western Smoky Mountain Inn accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.