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Traveller (180)
Room & Suite (42)
Dining (14)
Overview
  • Excellent93%
  • Very good4%
  • Average2%
  • Poor1%
  • Terrible0%
Travellers talk about
“steam shower”(30 reviews)
“dry county”(18 reviews)
“gooseberry knob”(17 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Hot Tub
Non-Smoking Hotel
Restaurant
Suites
4 Star accommodation
All hotel details
Additional information
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Reviews (307)
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Traveller rating
279
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5
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LanguageEnglish
279
13
9
5
0
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All reviewssteam showerdry countygooseberry knobwalking sticksoaking tubrustic luxurynature trailother gueststhe smoky mountain national parkservice chargedog trotterrace roompicnic lunchplayer pianowater colortwo storynew chef
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1 - 5 of 306 reviews
Reviewed 3 days ago

Had stayed at The Swag many times and for many years primarily because of founders/owners. The new management, with help of several returning staff for previous owners, exceeded our expectations in every regard. Service was excellent, promptly offered and sincerely expressed. These folks have bought...More

Thank bvaughan42
Response from Greg H, General Manager at The SwagResponded 2 days ago

Thank you for the great review! I am so pleased to see that you were able to see the passion that we have towards exceeding our Guests' expectations. I am very proud of our staff and we all want you leaving The Swag very sad...More

Innkeeper's Favourite Review
Reviewed 5 September 2017

We have just returned from our 4th visit to The Swag. It never disappoints even though this trip was rainy. The owners, Deener and Dan Mathews, make you feel so welcome and special. Each room we have stayed in has had a fireplace and other...More

2  Thank Atlgardenlady
Response from Marla L, General Manager at The SwagResponded 18 September 2017

We are thrilled to hear your stay was enjoyable and are very grateful for your wonderful review! The Swag staff take great pride in providing a magical experience for our guests. We are excited you have already booked for next season and look forward to...More

Reviewed 1 week ago

The Swag was recommended by Andew Harper Travel company and is listed as their #1 favorite destination in NC. We can see why! We spent a delightful 4 nights here and didn't want to leave! Highlights: - FOOD! Delicious 5-star food at each meal. -...More

Thank SFtravelingMama
Response from Greg H, General Manager at The SwagResponded 2 days ago

Thank you so much for your kind review! We want every guest to feel like they are our only guests and that we are welcoming them into our home. The Swag is a magical place and you are special to us!

Reviewed 1 week ago

We celebrated my husband's birthday at The Swag for the Sunday brunch. What a totally delightful experience, even though the ride up is a touch hairy!! The food was delightful and such a great selection...and then you have the desserts. The pastry chef certainly has...More

Thank drmakh
Response from Greg H, General Manager at The SwagResponded 2 days ago

Happy Birthday! We are so pleased we could make your Brunch so special! Linda, our Pastry Chef, says that what makes here pastries stand out is the good old mountain love she puts into them! We hope to see you again soon!

Reviewed 3 weeks ago via mobile

We come here with friends a few times a year and were interested to see if anything had changed under the new ownership. We were thrilled to see that it is still the same amazing dining experience as it has been for the past 30+...More

Thank Linda J
Response from Greg H, General Manager at The SwagResponded 2 days ago

Thank you for your wonderful review! We knew the biggest challenge would be to convey the same personal service the previous owners did when they were here. They set a very high bar! But , thankfully, most of the Staff has been retained and we...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Parking
Restaurant
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Non-Smoking Hotel
Wheelchair Access
Babysitting
Room amenities
Refrigerator in room
Things to do
Restaurant
Hot Tub
Details
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
Details
Hotel class
Room types
Suites, Non-Smoking Rooms, Accessible rooms
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Traveller (180)
Room & Suite (42)
Dining (14)
Family and Play Areas (5)
Questions & Answers
Ask a question
HolidaygirlBrisbane
7 November 2017|
AnswerShow all 5 answers
Response from ohsuzannah78 | Reviewed this property |
I don't know. We had a king bed but don't know if it was convertible to twins. The Swag staff answered all our questions when we called them directly.
1
Vote
Kathy M
13 August 2016|
AnswerShow all 4 answers
Response from Carol S | Reviewed this property |
I will be surprised if they have any availability but it is worth a try.
0
Votes
Room Tips
"All rooms are well appointed and tastefully decorated"
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"Laurin's Room is directly above the lobby and breezeway...you hear the early morning risers on the porch..."
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"There are no bad rooms!"
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"Every room is special."
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