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Courtyard Winston-Salem Hanes Mall

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Courtyard Winston-Salem Hanes Mall
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182 Reviews from our TripAdvisor Community

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Showing 180: English reviews
North Carolina
Reviewed 2 days ago NEW

I stay in a lot of hotels as I travel for work. While this Courtyard location was similar to other Courtyards I have stayed at in the past, the customer service is what set this place apart. The front desk staff was engaging and knowledgeable of the area and were ready to assist with whatever request or question I had....

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Helpful?
Thank NCSUGirl03
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

NCSUGirl03- Thank you for taking the time to let us know about your experience at our hotel! It's great to hear the front desk was very engaging and ready to assist with whatever need or question you had. We truly have an amazing team that love what they do and it shows! Thank you again for being our guest, and...

Somersworth, New Hampshire
Reviewed 1 week ago via mobile

Been staying here a lot over past few months. The folks are really great and make sure things are right! Bridget especially takes great care of everyone on our team. She's always there and always checking to see that we're all set!

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Helpful?
Thank Holnet99
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Holnett99- Thank you for being a loyal guest at our hotel, and for letting us know about your experience! We strive to provide exceptional service and accommodations each and every visit! It's great to hear that Bridget takes especially great care of everyone on your team! She has been a part of the Courtyard Team for several years and her...

Dahlgren
Reviewed 1 week ago

Everything was great and the Staff was exceptional. Very friendly and courteous. I would recommend staying there for sure. Paris went out of his way to greet everyone at breakfast and make sure all was well. He is a truely great guy.

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Helpful?
Thank Mark B
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Mark B- Thank you for taking the time to let us and other travelers know about your experience! It's great to hear you found our staff exceptional! Paris has only been a part of our Bistro team for a short period of time, and we are so lucky to have him! Thank you again for being our guest, and I...

North Carolina Mountains, North Carolina
Reviewed 1 week ago

We stay here as hotel of choice on our frequent visits to Winston Salem. In addition to very pleasant and comfortable rooms and Bistro breakfasts, the service and attention to detail from the staff are amazing! Paris went out of his way to welcome our family with grandchildren last weekend, and Joe is always greeting us at the front door!...

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Helpful?
Thank surf397
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Surf397- Thank you for being a frequent guest at our hotel! We truly strive to make each experience as close to home as possible. Joe and Paris are truly ambassadors for our hotel! They go above and beyond to make sure all our guest are satisfied. I will be sure to give a big high five to Joe and Paris...

Havelock, North Carolina
Reviewed 1 week ago

This was our first stay at this location. Found the staff at check-in to be pleasant and helpful. Hotel appears to be well maintained and clean. Room was clean, but could use a little maintenance in the bathroom where the shower rod attaches to the wall. The room decor is pleasing. Tried the Bistro in the evening and again for...

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Helpful?
Thank Rick W
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Rick W- Thank you for taking the time to let us know about your experience. We strive to provide comfortable surroundings and friendly service to each and every guest. It's great to hear you found the hotel well maintain and cleaned, and I will be sure to have a project for our maintenance team today to check the shower rods....

Reviewed 1 week ago via mobile

From check in, Theresa was very nice & informative and the early check in process was very simple. She was working on Thanksgiving and had nothing but a smile on her face every time I saw her. At check out, Paris was funny and very nice as well.

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Helpful?
Thank Laura C
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Laura C- Thank you for taking the time to let us know about your experience! It's great to hear you found Teresa courteous and informative, and Paris was his usual humorous self! We hope that when you visit the Winston Salem area in the future we will be your choice in hotel accommodations. I will be sure to give a...

Reviewed 1 week ago via mobile

We had a wonderful time at the courtyard by marriott. We liked that it was a off the main drag. The room was well appointed and the lobby had some great sitting areas. We received excellent service from Justin at the bistro. The hotel was really clean and quiet. Just minutes from downtown and convenient to shopping and dining.

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Helpful?
Thank David C
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

David C- Thank you for being our guest, and letting us and other travelers know about your experience. It's great to hear you found our location convenient and lobby and guest rooms well appointed. It's also great to hear you received excellent service from Justin in our Bistro! I will be sure to give him a big high five at...

Arlington Heights, Illinois
Reviewed 3 weeks ago

Work trip so the nights all blend together, but another great stay. Staff was helpful, rooms were quiet and property is easy to get to. Not super sexy surroundings, but if you are looking to stay near shopping/restaurants/the highway, this is it!

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Helpful?
Thank Robert Z
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Robert Z- Thank you for taking the time to let us and other travelers know about your expereince! It's great to hear you found the staff helpful and the rooms quiet along with a convenient location. We hope that when traveling back to the Winston Salem area in the future we will be your choice of hotels. Thank you for...

Reviewed 3 weeks ago

Coming in Sunday Night, I know that when I see Jackie at the front desk, I will quickly get to my preferred room. My room has only a shower,because there are no anti-slip mats in the tubs, and the tubs do not have any anti-skid material making them very slippery. Recent changes in the location of the coffee has been...

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Helpful?
Thank Richard H
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Richard H- Thank you for being our guest and taking the time to let us know about your experience. We strive to provide exceptional service each and every time! It's great to hear that Jackie knows your preferred room and preferences at the hotel! I will be sure to give her a big high five tomorrow morning! I would like...

Charlotte, North Carolina
Reviewed 4 weeks ago via mobile

This hotel was a let down. Saturday breakfast didn't start until 7am. No buffet or anything free---not even coffee or fruit. Could only order off the menu. Starbucks in the hotel is a joke. I asked for 3 different types of coffee and they couldn't fix any of them. Then said they could do a mocha however the machine was...

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Helpful?
Thank Heidi H
Summer C, General Manager at Courtyard Winston-Salem Hanes Mall, responded to this review

Heidi H- Thank you for taking the time to let us know about your experience. It appears we have a lot of opportunity with your visit! I would first like to personally apologize for any inconvenience regarding your stay. Our goal is to provide exceptional service and accommodations each and every time. I would like to speak with you as...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities

Additional Information about Courtyard Winston-Salem Hanes Mall

Address: 1600 Westbrook Plaza Dr, Winston Salem, NC 27103-2992
Region: United States > North Carolina > Winston Salem
Price Range: $138 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Winston-Salem Hanes Mall 3*
Number of rooms: 122
Reservation Options:
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Also Known As:
Courtyard By Marriott Winston-Salem Hanes Mall Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Courtyard
Winston Salem Marriott
Hotel Style:
#10 Business Hotel in Winston Salem
#13 Family Hotel in Winston Salem
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Questions & Answers

Questions? Get answers from Courtyard Winston-Salem Hanes Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The way the hotel is situated, all rooms are great.”
 of 5 bubbles Touche57, 5 Nov 2016 | Read review
“A/C unit was quiet in our room 319.”
 of 5 bubbles pnclinton, 15 Oct 2016 | Read review
“King Room with Sleeper Sofa is the way to go.”
 of 5 bubbles S5767PGjustinm, 9 Oct 2016 | Read review
“Take a trip around the world by the pool”
 of 5 bubbles bagsgettinround, 17 Sep 2016 | Read review
“Ask to be close to the hot water exchange or run your hot water while making the coffee to ensure you have hot water for shaving.”
 of 5 bubbles 295RichardH, 31 Aug 2016 | Read review
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