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Comfort Suites Winston Salem/ Hanes Mall

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143 Reviews from our TripAdvisor Community

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Showing 142: English reviews
Winston-Salem, North Carolina, United States
Reviewed 24 January 2015

Frequenter of the Choice Hotels brand - Stayed for 2weeks Hotel is very nice overall, just a few things to be aware of: The workout room is only 3 treadmills and nothing else (seems very lackluster for other hotels I've stayed in.) It is a common Trucker/Industrial worker stop so you'll have that occasional noise of 18wheelers and utility vehicles....

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Helpful?
6Thank Brock M
MicrotelWS, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for your insightful feedback. I do want to share that though our workout room is small we do also have a contract with a 24 hour full service gym across the street. This is a complimentary amenity for our guest; however you must visit our front desk to obtain a guest pass. I was not aware of the...

Reviewed 4 January 2015 via mobile

Stayed in the jacuzzi suite. Older hotel but room was set up nice. King bed with a fireplace between the jacuzzi and bed. Breakfast was good. Few more options then the normal hotel breakfast but not a full service breakfast. The hotel does honor veterans which is a plus for me. My biggest complaint was the air conditioning unit made...

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2Thank angilester
MicrotelWS, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

I appreciate your feedback and wish you had shared your feedback with our staff during your stay so that the issue could have been addressed sooner. In some cases issues do require us to move a guest do to the severity of the repair, but often repairs can be made quickly without disruption. I hope you all will come back...

Paducah, Kentucky
Reviewed 28 December 2014

We discovered this hotel at Christmas last year and loved it. Back then, we couldn't comment on the free breakfast because we didn't partake, but this year we found it to be a great value. The food is as good as any other complimentary breakfasts we've ever had. Once again everything was clean, well-serviced, and the location is so quiet....

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2Thank Andi R
Rush, Kentucky
Reviewed 3 December 2014

We stayed for one night...wanted 2 rooms close but they could not do so, even though very few rooms were rented. It was clean, but dated. The tubs would not drain, thankfully we had 2 bathrooms in the suite. The rooms open up to the outside...my bad for not checking on that. I was traveling with 2 other females...

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1Thank eurena b
Reviewed 28 November 2014 via mobile

We stayed during thanksgiving week and the staff was very nice. The room was very clean, our only complaint was our toilet stopped up and had to get a plunger. Breakfast was okay, the baccon was burnt. Would come back due to how close the mall was.

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Helpful?
Thank Shanna L
MicrotelWS, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for choosing Comfort Suites Hanes Mall for your holiday stay. We look forward to seeing you again in the future.

Hillsville, Virginia, United States
Reviewed 5 November 2014 via mobile

Had an early morning medical procedure in Winston and this hotel was close. Made my reservation on line sight unseen as it was close to my appt site. Wow. Desk clerk was friendly and helpful. Made sure I got the best rate I was eligible for and gave a good rundown on the facilities. Upon arrival at our room we...

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Thank Tom H
comfortsuitesws, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Please be mindful that our prices fluctuate with increased demand and we only have a handful of Jacuzzi suites on property. It is recommended to book as soon as possible to secure the lowest rates and guarantee availability for the desired room.

Hamilton, Canada
Reviewed 22 October 2014

Great location close to shopping and restaurants. The continental breakfast was very good, nice selection of hot and cold items, very clean area to serve and eat breakfast. A little pricey but well worth it. It was only a 10 minute drive to old Salem.

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1Thank Sheila M
comfortsuitesws, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for choosing us for your recent stay in Winston Sale. Prices fluctuate through out the year with seasonal demand. If coming to the area try to avoid citywide event times when rates are at a peak. I hope you enjoyed your visit to Old Salem and hope to see you again in the future.

Pinehurst, North Carolina
Reviewed 21 October 2014

I stayed here for a weekend debate tournament at Wake Forest and found the location of the hotel convenient for travel to and from the school. I was disappointed, however, that upon my late arrival and again early in the morning, I could never get the water hot in the whirlpool/shower that was highlighted in my room. I was very...

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5Thank LibbyC1953
comfortsuitesws, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Please call the hotel with more details as I am not aware of any issues with our hot water. Also the hotel has two exits and there are two ways to enter Hanes Mall so I am looking for additional information regarding your parking/driving experience. We rely on guest feedback both positive and negative to enhance future guest experience. I...

New Bern, North Carolina
Reviewed 23 September 2014

Spent the weekend in a suite with two queen beds. Without exception, everyone on staff was welcoming and accommodating. The room was in perfect shape, beds were comfy, wifi worked well and most importantly...it was very clean. Nice breakfast that offered a little more than the average hotel. I will be back.

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Helpful?
3Thank SusanRaye69
MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

We are pleased to hear that you enjoyed the double queen suite. We welcome you back next time you are in Winston Salem.

Winston-Salem, North Carolina, United States
Reviewed 28 August 2014

My fiance stayed in the jacuzzi suite for his birthday. The hotel was clean and everything worked very well. Only thing is that some of the staff was not very helpful. On my first night here I called the front desk to extend my stay for another night. But he had no idea what he was doing on the computer...

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Helpful?
3Thank Angela Marie L
comfortsuitesws, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Thank you for choosing to celebrate your fiancée's birthday with us. I appreciate you sharing your disappointment with our staff, as we use these as training tools for them. Please come back soon!

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Guests will find our family friendly hotel conveniently located just off Interstate 40 and right across the street from the Hanes Mall. Enjoy easy access to shops, museums, historic buildings and prestigious universities. Our Winston-Salem hotel is easily accessible to downtown Winston-Salem and the Piedmont Triad International Airport. For travelers on their way to the coastal resort city of Myrtle Beach, the Comfort Suites Winston-Salem is the perfect destination for an overnight stay. ... more   less 

Additional Information about Comfort Suites Winston Salem/ Hanes Mall

Address: 200 Capitol Lodging Court, Winston Salem, NC 27103
Region: United States > North Carolina > Winston Salem
Price Range: $126 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Winston Salem/ Hanes Mall 2.5*
Number of rooms: 80
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Also Known As:
Comfort Suites Winston Salem/ Hanes Mall Hotel Winston Salem
Winston Salem Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Winston Salem/ Hanes Mall staff and other travellers.
6 questions
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mcgrady
mcgrady
Waynesville, North Carolina, United States
Wilmington, NC
9 months ago
Charlotte, North Carolina

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Questions? Get answers from Comfort Suites Winston Salem/ Hanes Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not be elevator.”
 of 5 bubbles GiGiHouston_TX, 15 Nov 2016 | Read review
“If you want a suite, make sure you clarify that that's what you're getting”
 of 5 bubbles stephaniebE1988OD, 14 Nov 2016 | Read review
“We were on the 5th floor an slept well”
 of 5 bubbles 49betsyb, 29 Aug 2016 | Read review
“Double rooms are larger.”
 of 5 bubbles tylas9397, 19 Apr 2016 | Read review
“Choose a top floor room. The only noise I heard was from kids running on the floor above me. There were no outside noises to speak of.”
 of 5 bubbles MikeH332, 5 Apr 2016 | Read review
5 of 5