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Comfort Suites Winston Salem/ Hanes Mall

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143 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites Winston Salem/ Hanes Mall
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Showing 142: English reviews
Aiken, SC
Reviewed 19 April 2014

This is the worst hotel my wife and I have stayed at in as long as we can remember. We travel 7-12 weekends a year and have never had the number of problems this property had. Pipes made noises all night. Closet door fell from track upon initial use. Dresser drawers would not close. First room assigned smelled like a...

1Thank JohnMAiken_SC
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Wow I would have to agree that you did have the room from hell. We take measure to ensure guest do not have issues like these. I am sorry that during one stay you encountered so many situations. I assure you your experience is not the norm and hope that you would give us another chance to prove it.

Reviewed 31 March 2014

Family night stay over for a dance competition, and the comfort had just what we needed. $80 room had two great beds, eight nice pillows and a pullout couch. Whole place was really clean. Far enough from I-40 to miss the road noise, but still as easy to get back on highway as you could hope for...near the big mall...

Thank Gmoney G
MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

I am glad to hear you enjoyed our new bedding package, which includes firm and soft pillows, crisp linen and triple sheeting. We hope to have our online photos updated soon! Please come back and see us.

Kernersville, North Carolina
Reviewed 25 March 2014

We stayed here because I had a medical appointment the following morning and feared that icy roads would hinder travel from home. Service was warm and welcoming, and we slept well on comfortable beds. Hallways were quiet. Many restaurants nearby for supper, the breakfast was excellent, and coffee was available around the clock. Would recommend.

Thank 523Stephen_H
MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

The hotel is located less than 1/2 a mile to Novant Health Forsyth Medical Center and 3.8 miles to Wake Forest Baptist Medical Center. I hope your procedure went well and I am glad to hear that our location to the facility helped during bad winter weather.

Atlanta, Georgia
Reviewed 25 February 2014

The staff was pleasant and accommodating, room was nice and clean, BUT the breakfast was little more than what you could get at a gas station, and the building literally "shakes" when people walk on the floors above your room! We had several "teams" staying in the rooms around and above us and it was like an earthquake all night...

1Thank M M
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Our breakfast is a standard hot breakfast for a hotel, including assorted cereals, pastries, instant oatmeal and grits, make your own waffle station, yogurt, hard boiled eggs, whole fruit, and eggs and bacon or sausage biscuits. Juice, milk, and coffee. These items are complimentary for registered guests from 6am-9am Monday- Friday and 7am-10am Saturday and Sunday. If you wish for...

Wesley Hills NY
Reviewed 22 February 2014

Stayed here for 1 week awaiting the birth of our grandson, and the Hospital was right up the road . The place was cleaned daily and any problems fixed ASAP. Had a problem with the in room Microwave did not work. It was changed the next morning along with a lose fitting in the bathroom sink as well. Maintenance Man...

Thank BarryG444
Lake Lure, North Carolina, United States
Reviewed 24 January 2014

I came to this site to book my room, found this hotel, made a reservation. The morning of my reservation day, the weather caused me to cancel. I cancelled by 10am and was given a confirmation number. The reservation dept told me I booked 2 rooms, which I didn't but he cancelled both. I have 2 charges of $87 on...

1Thank Jennifer E
MicrotelWS, General Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Booking through third party vendors can be challenging when it comes to cancelling and I do apologize for the difficulties you have experienced. I have tried to contact you several times and have been unsuccessful in reaching you. I do not have your last name or dates of stay so if you could contact me directly I will research and...

Orlando, Florida
Reviewed 29 December 2013

Stayed with my wife visiting her family for Christmas. Hotel is in a great location near Hanes Mall so just about anything you need is right there, at the same time the hotel is a little bit back off the main road so it was very quiet. Breakfast in the morning was very good and all the staff I dealt...

2Thank avi8or_co
MicrotelWS, Manager at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

Often people will drive passed us and do not realize that we are tucked away behind Outback Steakhouse off Hanes Mall. Thank you for the review. We hope to meet you next time you are in town visiting your family.

Paducah, Kentucky
Reviewed 28 December 2013

The hotel was clean and quiet, and the service was superb. Every day, everything that should be done to service a room was, in fact, done. This was a first for us after 30 years of travel. Even better, when we had a maintenance issue on Christmas Day, the desk staff went above and beyond to find someone to repair...

1Thank Andi R
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

The odd numbered rooms face the parking lot and outdoor seasonal pool. The even numbered rooms face the woods. Often people are surprised at how quiet the hotel is since we are located off I-40 and Hanes Mall Blvd.

Wadesboro, North Carolina
Reviewed 27 December 2013

I stayed at this hotel on Christmas day 2013 and checked out on the next day, the rooms are always clean and very comfortable, the staff are always courteous and friendly, willing to help and make your stay as comfortable as possible, this visit was different, this time i checked out and left my pocketbook in the room, didn't realize...

2Thank teresa w
MicrotelWS, Director of Sales at Comfort Suites Winston Salem/ Hanes Mall, responded to this review

I am glad to hear you realized your belonging were left behind quickly. In the event you had gotten further, we are happy to ship items left behind at the owner's request and expense. We look forward to seeing you again soon!

Chesterfield, Virginia
Reviewed 15 December 2013

Comfort Suite My wife and I stayed at the Comfort Suites for a weekend in November. We were sightseeing with friends from Tennessee. We spent the weekend touring Old Salem. There is easy access to and from the interstate highway. The front desk staff was very cordial and helpful and we were very pleased with our room. It was bright,...

Thank Robert P

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  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Self-Serve Laundry
  • Breakfast Available
  • Meeting Rooms
  • Laundry Service
Official Description (provided by the hotel)
Guests will find our family friendly hotel conveniently located just off Interstate 40 and right across the street from the Hanes Mall. Enjoy easy access to shops, museums, historic buildings and prestigious universities. Our Winston-Salem hotel is easily accessible to downtown Winston-Salem and the Piedmont Triad International Airport. For travelers on their way to the coastal resort city of Myrtle Beach, the Comfort Suites Winston-Salem is the perfect destination for an overnight stay. ... more   less 

Additional Information about Comfort Suites Winston Salem/ Hanes Mall

Address: 200 Capitol Lodging Court, Winston Salem, NC 27103
Region: United States > North Carolina > Winston Salem
Price Range: $127 - $205 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Winston Salem/ Hanes Mall 2.5*
Number of rooms: 80
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Also Known As:
Comfort Suites Winston Salem/ Hanes Mall Hotel Winston Salem
Winston Salem Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites Winston Salem/ Hanes Mall staff and other travellers.
6 questions
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Waynesville, North Carolina, United States
Wilmington, NC
10 months ago
Charlotte, North Carolina

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Questions? Get answers from Comfort Suites Winston Salem/ Hanes Mall staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Not be elevator.”
 of 5 bubbles GiGiHouston_TX, 15 Nov 2016 | Read review
“If you want a suite, make sure you clarify that that's what you're getting”
 of 5 bubbles stephaniebE1988OD, 14 Nov 2016 | Read review
“We were on the 5th floor an slept well”
 of 5 bubbles 49betsyb, 29 Aug 2016 | Read review
“Double rooms are larger.”
 of 5 bubbles tylas9397, 19 Apr 2016 | Read review
“Choose a top floor room. The only noise I heard was from kids running on the floor above me. There were no outside noises to speak of.”
 of 5 bubbles MikeH332, 5 Apr 2016 | Read review
5 of 5