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My stay was enjoyable. The location is conveniently close to shops & restaurants. The room was neat and had all the basics. The staff was friendly and the manager Ryan was courteous & super helpful. On site laundry was definitely a plus!More
Thank Sandra B
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 2 days ago
Sandra, thank you for being our guest. We are glad to know that our facilities and service were to your satisfaction. We appreciate your kind words regarding the service provided by Ryan and will share it with him. Thanks for the feedback, and we hope...More
My experience with this hotel was good. I checked out very early in the morning, before the office was open, and later found a minor discrepancy on the final invoice. I contacted the office and worked with a Team Lead named Ryan. He was very...More
Thank Chris M
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 2 November 2017
Chris, thank you for being our guest at Extended Stay America. Despite having some issues with your receipt, we are glad to know Ryan solved it to your satisfaction. He will be delighted to hear your praises. We look forward to your next trip in...More
The room was basic which was fine for my purposes. A fridge (noisy), a microwave, and stovetop were all part of the room. To get any dishes (including simple cups for water) you have to ask at the front desk. Found this out when I...More
Thank Nancy H
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 6 days ago
Nancy, we are pleased to read that you had an overall pleasant stay. However, we are sorry for the noise issue you experienced. We wish we had an opportunity to resolve this for you while you were here, as we would have tried our best...More
It's always a pleasure staying at this hotel. The rooms are always nice and clean and the staff is awesome. If there is anything you need, all you have to do is ask. They'll even bring it right to your room! I love staying here....More
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 3 weeks ago
Thanks for the awesome feedback. We are thrilled to know all went great during your stay and that you were satisfied with all that we have to offer. It was a pleasure hosting you at Extended Stay America, and we look forward to serving you...More
The room assigned to me was small and very, very dark. It felt like being in a dungeon.
However, the room was very clean and the folks at the office were pleasant.
The $41 per night based upon a monthly rate is inviting, but I...More
Thank Rich P
Response from 00esa, Manager at Extended Stay America - Winston-Salem - Hanes Mall Blvd.Responded 4 weeks ago
Rich, thank you for staying with us. We are glad to know you had an overall pleasant visit and liked our courteous service. That being said, we are sorry for not meeting some of your expectations with your room and regret any inconvenience it caused....More