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Courtyard Winston-Salem University

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137 Reviews from our TripAdvisor Community

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Showing 137: English reviews
Cary, North Carolina
Reviewed 4 November 2015

I don't write too many reviews, but had to take time to write about a very pleasant experience during my business travel stay at this hotel. Upon arriving, the reservation attendant Dawna was very enthusiastic and welcoming. Although it was a dreary, rainy day, her cheery attitude made it seem as if the sun was out and she was happy...

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Helpful?
Thank JZ26
CourtyardWS, Director of Sales at Courtyard Winston-Salem University, responded to this review

Thank you so much for taking time out of your day to write such a wonderful review. Dawna is a joy to have as part of our staff. We are so proud that you experienced that at home feeling that we strive to provide to every guest. We look forward to accommodating you in the future!

North Carolina
Reviewed 1 November 2015 via mobile

Great location and facility for the Courtyard By Marriott University. Well maintained property staffed with a friendly professional staff. Nice location for a stay in Winston-Salem. Ryan's Steakhouse and Seafood is very nearby. Excellent restaurant!

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Thank TheRodg
CourtyardWS, Director of Sales at Courtyard Winston-Salem University, responded to this review

Thank you so much for your very kind review of our hotel during your time in Winston-Salem. Providing our guest with the best experience is the number one goal, and I am proud that we achieved that during your stay. We look forward to the next opportunity to you accommodate you!

Deerfield, United States
Reviewed 9 October 2015

I've been with a group of consultants since mid-August. We're fed up & leaving. I've spspent over 6 hrs with their IT since coming here trying to get wifi/internet to work. Each time we complain it's like they've never heard this before. They hide behind "Well it's free. So, if it's not working - it's not like it costs you...

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Thank Thomas O
CourtyardWS, Director of Sales at Courtyard Winston-Salem University, responded to this review

Thomas O thank you for taking the time to write a comment about your recent stay. I apologize that the WiFi was not in full operation during a portion of your stay. The issue was reported, and it is not a long term issue, but it was an isolated issue. It is our sincere desire to provide a smooth stay...

Virginia Beach, Virginia
Reviewed 17 August 2015 via mobile

This Courtyard was spotless. Everyone from the front desk to the Bistro staff to housekeeping was super friendly. The pool and workout rooms were also very nice and clean. If you need to be near wake forest University, this is the place to stay. Book early because it fills up on big college weekends.

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Thank Susan V
CourtyardWS, Director of Sales at Courtyard Winston-Salem University, responded to this review

Thank you Susan V for the wonderful review!! Our aim is to provide all guests with an unforgettable hotel experience. I am so glad that was accomplished during your stay. Your feedback is so important to our process, and we really thank-you you for taking time out of your day.

Naples, Maine
Reviewed 13 August 2015

I do love Courtyards. But, can't say the same for this one. The breakfast staff was nice, but that's about the only staff who was accommodating. Front desk was rude at checkin. We were checked into an occupied room, never received an apology from anyone. The area wasn't the most convenient. Not close to very much. I typically like to...

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Thank SportsFan86
CourtyardWS, Director of Sales at Courtyard Winston-Salem University, responded to this review

Thank you for taking the time to write a review about your recent stay. I apologize that we fell short on making your stay comfortable and enjoyable. We have shared your feedback with the appropriate hotel team to ensure that this was an isolated issue. If your travels lead you back to Winston-Salem, please allow us another opportunity to accommodate...

Tallahassee, Florida
Reviewed 1 August 2015

Staff was excellent. The rooms and public area were older than other Courtyard's I have stayed. Love the restaurant in the hotel. Especially since it was raining when I arrived. The bartender was cheerful and thoughtful with my order when I had to go back to room for a work call. The buffalo wings were delicious.

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Thank jojostew
CourtyardWS, Director of Sales at Courtyard Winston-Salem University, responded to this review

Thank you for the wonderful review!! Our Courtyard is uniquely designed, and varies a little from the traditional Courtyard, but is equipped with all the Courtyard standards. Thank you for the kind words about our staff. I will share your comments, and hope that we have the opportunity to be of service to you whenever you are in the Winston-Salem...

New London, New Hampshire
Reviewed 28 July 2015

Good points are the newly redone lobby and new room decor, but otherwise this is a mediocre place to stay. No attention to detail. Outlets hanging out of the wall crooked. A coffee maker is supplied, but no coffee or mugs (supposed to bring your own?). Ice bucket supplied, but no glasses. Weird. Housekeeping barges in at 8:30 even though...

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Thank SueM722
CourtyardWS, Director of Sales at Courtyard Winston-Salem University, responded to this review

Thank you for taking the time to write a review about our hotel. The coffee and cups were not visible to you, but they are located on the towel caddy just below the vanity. The entire staff works very hard, and our goal is to satisfy each and every guest. If we did not accomplish that during your stay, please...

Reviewed 25 July 2015 via mobile

What an awful experience. I've stayed in hundreds of hotels (I travel quite a bit for work) yet I have NEVER been treated so rudely. Hotels are still considered part of the service industry, right?!?!?! The Expedia representative who was on the phone line with me has an audio recording of the call with the hotel representative, who was rude,...

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Thank Nicyo
CourtyardWS, Director of Sales at Courtyard Winston-Salem University, responded to this review

I apologize that your experience with our hotel was not a pleasant one. All of our staff is trained to exhibit excellent customer service, and I regret you did not experience that during your conversation with our representative. The empty area around our hotel is owned by a local University. We are not responsible for the up keep of those...

New Jersey
Reviewed 4 June 2015

I stayed at the Courtyard Marriott this past weekend and thoroughly enjoyed my stay! the staff was so friendly and was always smiling and saying hello. The rooms were clean and comfortable. Also, the pool was open while we were there and it was really nice to just sit by the pool and relax. It was very quiet. Already looking...

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1Thank GBR2015
CourtyardWS, Director of Sales at Courtyard Winston-Salem University, responded to this review

Thank you GBR2015 for that wonderful review! Providing our guest with a great stay is our goal each and every stay. Thank you for taking time out of your busy schedule to share your experience. We appreciate you and look forward to accommodating you in the future.

Reviewed 31 May 2015 via mobile

We were securing housing for our daughter that is attending Wake Forest in the fall. The rooms were nice and clean. The staff was very friendly and helpful. The location is fantastic. I really expected the hotel to be loud as it looked to be pretty busy, but it was surprisingly quiet. No complaints, just a very restful stay.

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Thank Brent B
CourtyardWS, Director of Sales at Courtyard Winston-Salem University, responded to this review

Brent thank you for the wonderful review!! Our location to Wake Forest University keeps us quite busy! I am thrilled that you enjoyed your stay with us. During your visit If you are not already a member, please sign up for our Parents Club. It is a free service that allows us to share special event dates and availability. We...

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Amenities

Highlights
  • Free Parking
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Free Internet
  • Restaurant
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Courtyard Winston-Salem University

Address: 3111 University Pkwy, Winston Salem, NC 27105-4231
Region: United States > North Carolina > Winston Salem
Price Range: $155 - $263 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Courtyard Winston-Salem University 3*
Number of rooms: 123
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Also Known As:
Courtyard By Marriott Winston-Salem University Hotel Winston Salem
Courtyard Winston Salem
Winston Salem Marriott
Winston Salem Courtyard
Courtyard Hotel Winston Salem
Hotel Style:
#11 Family Hotel in Winston Salem
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Questions & Answers

Here's what travellers have asked, with answers from Courtyard Winston-Salem University staff and other travellers.
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Questions? Get answers from Courtyard Winston-Salem University staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask not to be put on the end rooms on the 2nd floor, due to small bathrooms.”
kenp892, 9 Mar 2017 | Read review
“We requested a quiet top floor corner room. We got it! It was extremely quiet.”
suelz2016, 22 May 2016 | Read review
“The second floor is quieter.”
Kay1855, 24 Mar 2016 | Read review
“Maybe 2nd floor and away from elevators, but we still heard people in hallway.”
  • poor renovation
SueM722, 28 Jul 2015 | Read review
“Stay away from the lobby”
robk605, 6 May 2015 | Read review
5 of 5