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Embassy Suites by Hilton Winston - Salem

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Embassy Suites by Hilton Winston - Salem
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733 Reviews from our TripAdvisor Community

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Showing 731: English reviews
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Winston Salem, United States
Reviewed 2 days ago NEW

Rooms are large and comfortable, hotel is very clean and breakfast was outstanding! The only improvement I would suggest is to provide Keurig coffee makers in the rooms. We went to the manager's reception during our last trip to WS and that was nice too.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank ronaldwP5323ZW
Chaska, Minnesota
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago

This hotel is right in the middle of downtown Winston Salem. Many great restaurants are walkable from this hotel. Service was above and beyond what I experience at most hotels. It was a little dated- but honestly I don't care about that. As long as the bed is comfortable, the room is clean and the staff is accommodating, that is...

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Helpful?
Thank Jessica P
About Hotel's Favourite Review
Courtney S, Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Jessica, Thank you for taking time to share about your recent stay at the Embassy Suites Winston-Salem. We strive to provide the best hotel experience for every guest so I am pleased to hear that our staff exceeded your expectations. We look forward to welcoming you back to our hotel in the not to distant future. Regards, Courtney Scholl Assistant...

Winterville, North Carolina
Reviewed 6 days ago NEW

Great location-right off the highway. Located near amazing restaurants and shops. I would definitely be back to this Embassy Suites again. Hotel staff was very courtesy and helpful. Winter/Spring 2017

Review collected in partnership with Embassy Suites Hotels
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Thank 366latoyas
Greenville, United States
Reviewed 1 week ago

Great hotel with extremely clean, comfortable rooms and the great manager's reception (free alcohol) and free breakfast. Would recommend for any business trip or even personal vacation stays. Located in downtown Winston-Salem with great local restaurants within walking distance.

Review collected in partnership with Embassy Suites Hotels
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Thank sharoncL3238RT
Courtney S, Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for taking time to share your recent experience at the Embassy Suites Winston-Salem! I hope you choose to visit again soon. Happy travels, Courtney Scholl

Concord, United States
Reviewed 1 week ago

This actually happened!!! When you first go into your room, close door and then immediately check to make sure you can get OUT!!! I was locked IN my room. After trying to get out, I had to call to front desk to assist with getting me out. The attitude of service and realization of potential of situation was taken lightly....

Review collected in partnership with Embassy Suites Hotels
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Thank M9438MKmiriamm
Courtney S, Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Miriam, I sincerely apologize for what occurred during your stay with us this week. I completely understand the frustration you expressed. Unfortunately hotels are not immune to maintenance issues just like you experience at home and from time to time we run into new situations such as the door lock malfunction you experienced. We have an excellent Maintenance team here...

Greenville
Reviewed 1 week ago

Staff made me feel welcome at check in. Breakfast was very good. My omelet was perfect. Suites are large and very comfortable. Courtney S has excellent customer service. When I'm in the area again I will definitely stay here.

Review collected in partnership with Embassy Suites Hotels
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Thank debrabN451LT
Courtney S, Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Thank you for choosing our hotel Debra! I look forward to seeing you again soon. Happy Travels!

Asheville, North Carolina
Reviewed 2 weeks ago

This was a great place to stay with a good breakfast and evening reception. The room was huge and the beds were comfortable. Very clean and neat. It was a good location so we could walk to a number of places for dinner.

Review collected in partnership with Embassy Suites Hotels
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Thank Elizabeth L
Courtney S, Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Elizabeth, Thank you for taking time to share your recent experience at the Embassy Suites Winston-Salem. I am pleased you found our hotel to your liking and hope to see you again in the future! Regards, Courtney Scholl Assistant General Manager

Kernersville, North Carolina
Reviewed 2 weeks ago

Have never stayed at the Embassy Suites and from now on I will be their guest at every opportunity. The staff and hotel service was excellent and the location perfect. Bed was extremely comfortable and the room area was great.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank philnc44
Courtney S, Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Phil, Thank you for taking time to share your recent experience at the Embassy Suites Winston-Salem. I am pleased you found our hotel to your liking and hope to see you again in the future! Regards, Courtney Scholl Assistant General Manager

Raleigh, North Carolina, United States
Reviewed 2 weeks ago

The noise was from construction outside the hotel. It started just before 7AM and it was a beeping alarm sound as if a construction vehicle was in reverse. It was almost constant and was very loud (even though I was on the 6th floor). It woke me up and kept me awake. I complained when I checked out and was...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank MikeR1966
Courtney S, Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Mike, I would like to apologize for the inconvenience you incurred as a result of the construction noise over the weekend. Your frustration is absolutely understandable and I am disappointed that you were left with a negative impression of our lovely hotel. We strive to provide gracious, caring and engaging service to all our guests and in this instance an...

Summerville, South Carolina
Reviewed 3 weeks ago

Had a great weekend. Loved the liavation of the hotel. Staff was very nice. Breakfast wasn't your typical hotel breakfast. The room was very clean. Easy to walk to restaurants and shopping downtown. Would definitely go back!

Review collected in partnership with Embassy Suites Hotels
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Thank Mary M
Courtney S, Manager at Embassy Suites by Hilton Winston - Salem, responded to this review

Mary, Thank you for choosing to stay with the Embassy Suites Twin City Quarter! I am pleased that our hotel and staff exceeded your expectations and look forward to having you visit us again. Happy travels! Courtney Scholl Embassy Suites Twin City Quarter Winston-Salem, NC

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located downtown Winston-Salem, NC in the Twin City Quarter, just off Interstate 40 Business, 20 minutes from Piedmont Triad International Airport. Within walking distance to restaurant row, entertainment, galleries and shops. Over 57,000 square feet of meeting space. Starbucks Coffee Shop located in the lobby. ... more   less 

Additional Information about Embassy Suites by Hilton Winston - Salem

Address: 460 N Cherry St, Winston Salem, NC 27101-2898
Region: United States > North Carolina > Winston Salem
Price Range: $204 - $474 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Winston - Salem 3.5*
Number of rooms: 146
Reservation Options:
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Also Known As:
Embassy Suites Winston Salem
Winston Salem Embassy Suites
Hotel Style:
#10 Romantic Hotel in Winston Salem
#12 Business Hotel in Winston Salem
#15 Family Hotel in Winston Salem
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Winston - Salem staff and other travellers.
3 questions
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Questions? Get answers from Embassy Suites by Hilton Winston - Salem staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If your room number ends in the teens it is a little walk from the elevators”
 of 5 bubbles petethebird85, 10 Mar 2017 | Read review
“The second floor makes it easier to use the stairs when the elevators (3 of them) are being used a lot!!!”
 of 5 bubbles Frank1952, 13 Feb 2017 | Read review
“Wear ear plugs! HVAC is from the 60's and loud as a jet engine.”
 of 5 bubbles chadm20, 4 Nov 2016 | Read review
“Higher floors are quieter. Ask for a outward facing view as inner courtyard is not much of a view.”
 of 5 bubbles TheRays70, 29 Oct 2016 | Read review
“Inside room overlooking the atrium”
 of 5 bubbles trflyer, 22 Oct 2016 | Read review
5 of 5