Imagine a place with a unique atmosphere and service where you can relax and enjoy the serenity, the sun and the sea... Imagine a place that will exceed your expectations... Located on a quiet hill and surrounded by a green park, this exquisite luxury hotel offers the tranquility you are longing for. The 5-star resort welcomes you with stylish atmosphere, quality service and refined cuisine. Lounge on the sunniest balconies, relax in the SPA centre or have fun on the beach with the water sports available. Indulge your senses in the 5-star YHI SPA Centre: exclusive high quality massages, therapies and procedures offer a chance to get away from the stress and enjoy the serenity of your vacations.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Melia Grand Hermitage garners positive reactions for its friendly staff and lively atmosphere, catering to both adults and children with ample entertainment. Guests appreciate the spacious, clean rooms and the variety of on-site dining options, often noting the hotel's family-friendly vibe.
Despite the praise for room cleanliness and comfort, some guests have flagged issues with privacy and unprofessional staff encounters. Although opinions on value differ, with certain amenities and services seen as lacking or overpriced, the overall sentiment is one of satisfaction with the hotel's offerings.
Atmosphere
Lively
Rooms
Spacious
Value
Expensive
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Well-appointed
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This hotel has 5* rooms with comfy beds pillows and a huge bathroom with bath / twin basins/ and a shower big enough for 2 and also robe and slippers for every guest. The All-inclusive buffet was great especially if you avoided peak times but absolute hell at busy times. The whole of Golden Sands is very popular with Romanian people and while we were staying at the Meliá Grand Hermitage there was a sudden surge between June 1st - 3 rd and it was unbearable . The hotel is huge but it struggled with the extra people. The quality of the food got worse (I actually got food poisoning) and sun loungers became scarce.
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Date of stay: June 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Gancheva, Other at Melia Grand Hermitage
Responded 10 Jun 2023
Dear tourist, We are more than satisfied that you liked our hotel: room,bathroom. Anyway we assume this as a positive and friendly review and we would like to thank you for that. Melia Grand Hermitage team is waiting to see you again as our guests
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I’ve been at this hotel many times and I can confirm that from year to year they bring improvements to services. Since 2020 the hotel has a private beach with a beach bar and the quality of the food is superior to previous years. They have tasty food and most of it is cooked in front of you, fresh fish like sea bass and seafood. Melia Grang Hermitage implemented the program #staysafewithMelia, so among other things, all staff wear a mask and disinfectant is on every corner of the hotel. Choose the Level room and you will not regret it.
Best regards,
#onlyinmelia Cristian
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Gancheva, General Manager at Melia Grand Hermitage
Responded 23 Aug 2020
Dear Mr. Cristian I, The good things must be shared and we would like to thank you for sharing your experience with us and the other travelers on TripAdvisor. Thank you also for placing your trust in us, for your lovely comments and for appreciating the improvements we have made. It is always a great pleasure to have you and your family as our guests. It is our sincere endeavor to ensure that you enjoy a memorable experience and have comfortable, safety and happy stay. We can't wait to welcome you back at Melia Grand Hermitage for another great LEVEL experience! See you soon and take care! Yours sincerely, Nina Guest Relations Officer Melia Grand Hermitage
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Very friendly management and staff, smiling, jumping to the client's needs. Very spacious rooms, I had a frontal sea view, spacious balcony. Daily cleaning, AC works perfectly, safe, minibar included (Level package) relaxing environment. 3 days out of 4 the sea was turquoise, the rest of the time the sea was clean, crystalline. Abundant golden sand. Hotel beach with free sunbeds and umbrellas, spaced, everything airy, pleasant. Beach bar with beer, juices, ice cream and some sandwiches. The entertainment team activates the day, dedicated to children, pool games. The hotel has 3 slides. For Level packet, there is a garden and a heated pool, plus free parking (we stayed 7 nights) Mini disco for children, shows for younger adults, in miniature, the occupancy of the hotel being low. But they did their best.
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Date of stay: July 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Gancheva, General Manager at Melia Grand Hermitage
Responded 7 Aug 2020
Dear GeorgeR2375, Thank you so much for having chosen Melia Grand Hermitage as your accommodation during your summer holiday in Bulgaria. I am very delighted to read that you had a great vacation and enjoyed your stay with us! Your kind words about our friendly and smiling management and staff are the best motivation for us all and I will be happy to pass them on the entire hotel team. We hope you will book our hotel again for your next holiday. Kind regards, Nina Neshkova Guest Relations Team Melia Grand Hermitage
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I was slightly apprehensive about a holiday in Bulgaria but can definitely say we will be back! We booked through loveholidays and from arriving at the airport it was seamless. We were concerned about arriving at 3am so to be on the safe side although it said there was a 24hour taxi rank we booked our transfers through holiday extras(-always the cheapest with more options) . We checked in no problems and were given a food bag in case we didn’t wake up for breakfast (or in case we were hungry after our journey). It was all just perfect. Clean hotel beautiful large suite rooms. There was always a great variety of Food on offer. All inclusive drinks were very good as well with lots of choice . The swimming pool is large enough to do lengths and the gym is well equipped if you want to try to burn off all the lovely food. There are water stations everywhere so bring your reusable bottle. Beach Towels are supplied by the young Antonio. Entertainment team are fantastic with David and Edy offering rifle shooting, water polo, yoga etc. A great way to get to meet your fellow holiday makers. Very few English which is lovely but the clientele are culturally quite abrupt, people not waiting their turn or quite happy to push in. Unfortunately, The staff are used to this but a quick smile and pleasantries and they are all lovely. Melina, Kristina and Aysima from the bar are amazing. Diana at the restaurant and Natalia the waffle maker extraordinaire so friendly even with the language barrier. Who knows what hours they work but they are always there being helpful and smiling. The snacks in between breakfast and dinner are the best I have ever experienced with fresh made pizzas and paninis made by Valeria, Vitali and Vencislav there is never a need for anyone to be hungry. It’s so upsetting to see the amount of food wasted by greedy people just because it’s all inclusive. If they were paying in a restaurant they wouldn’t waste so much food it’s a shame they feel the need to do it. People take food out of the restaurant without it being policed. It’s not the hotels fault but they would definitely save an awful lot of money if they could put up signs encouraging people to only take what they are going to eat. People mostly respect not smoking around the pool and wearing appropriate dress in the restaurant. The majority of people don’t reserve their sunloungers and there are plenty available. Last but not least I would say don’t bother to Level Up. The hotel is fantastic in itself. The food is the same at the level up restaurant just a different setting and the pool area is secluded but small and away from the bar. It’s just not worth it. All in all I didn’t have any high hopes for Bulgaria but It exceeded my expectations and I am already looking at booking for next year.
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Date of stay: June 2022Trip type: Travelled as a couple
Room Tip:Don’t worry if your flight lands in the middle of the night. Reception is 24hours. Transfers are...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Gancheva, Other at Melia Grand Hermitage
Responded 23 Jun 2022
Dear Mr Andernalls, We are pleased that you was our guest. Thank you and we will wait to see you again in Melia Grand Hermitage. With best wishes: Vladimir Radev, Guest Relations Officer
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I would have given the hotel a 5 star because up until a couple of days ago the hotel was pretty impressive, the food was good with plenty of choice, the hotel grounds are kept clean and the entertainment staff really try to keep everyone entertained even when there weren't many guests to entertain.
The hotel is centrally located, close to bars, shops and restaurants. It also seems it would be a lively resort in height of season.
They have a private beach area and bar where you can get drinks, ice creams and paninis. The beach is stunning and the water is warm in the sun.
I would like to give a special thanks to Vladamir (Customers Service Rep) and Eddy (Entertainment staff) who were friendly, helpful and consistent throughout our stay.
However...we have come end of season and the staff at the hotel have made sure we know about it. The last few days they have become rude, we have been made to feel unwelcome having obvious end of seasons party's whilst we are still here even asking us why we are here, why we didn't go somewhere else and locking access to toilets, changing rooms and closing bars within the hotel grounds whilst we were still using the facilities. There was also no staff in sight as we left the hotel so god forbid anything happened and we needed to get help. Very disappointed and I would expect a lot better from a 5 star hotel. Our flight was cancelled so we've had to stay an extra day which I really wish we didn't have to.....I never thought I'd say that about a holiday. The other observation I have made is that the house keeping staff are not very good, throughout our stay they haven't cleared cups or glasses from our rooms, they haven't emptied bins and they haven't cleared sides. The only thing they have done is make the beds. I would recommend not coming to Bulgaria end of season as the place becomes a ghost town pretty quickly with most bars and restaurants closing.
I would imagine Golden Sands would be much better resort in height of season.
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Date of stay: September 2022Trip type: Travelled with family
Room Tip:Come between mid May to mid Sep. Golden Sands starts to shut down mid September.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Gancheva, Other at Melia Grand Hermitage
Responded 27 Oct 2022
Dear Sarah F, Many thanks for your review. We are more than glad that you liked pool/beach/public area. As you have noticed although it was end of season but the restaurants offered plenty of choice and the animation team was great. We shall take into consideration your remark about the housekeeping. Yes, indeed on the departure day of your stay Melia Grand Hermitage hotel had an afternoon staff party in the restaurant, which was organized after the official check-out at 12 o'clock and it was a gesture from hotel management for all of our employees who have been working throughout summer season 2022. Your comments and remarks are highly appreciated and we would like to expect you in high season when the resort will be more alive and this will suit your family best. With best wishes. Have a lovely day ahead. Guest Relations Team
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We stayed her for one week at the start of Aug (two families of 4 in Junior Suite each). We booked The Level which came with some very helpful benefits. Rooms are spacious and clean with excellent views and great at blocking out noise of one of the children needs to sleep while the entertainment is on. There was enough variety of food in the restaurants every day. We used the German snack corner and Italian snack corner most days. Added bonus to get sparkling wine (tasted like champaign) in the Level restaurant. Tip:: main restaurant is extremely busy and chaotic so booking Italian or using outside snack corners or Level Restaurant is the best experience.
Entertainment and engagement was superb. The animation team had activities for all ages. They were exceptional with young one below 10. Kids Club was interesting and varied. Our kids enjoyed the mini disco and some of the shows after that as well.
Pools and water slides are well maintained and clean. All three the water slides were fun. The pool in The Level Garden is where spent most of our time. The water is warmer and atmosphere is less chaotic that main pool. There was also a little bar and facilities in the The Level garden which meant we could stay there all afternoon and not have to go up to the main pool area for any of those things. The beach was excellent and very popular. It’s not worth trying to get there in the morning. The afternoon has more opportunity for empty sun beds and beach bar and facilities there were handy.
One slight negative is that the lifts towards the north west side of the building do not work very well. 1out of the 3 are broken. However the lifts on the south west side are better and short walk away (which is not a bad thing when you are making the most of inclusive food and beverages) 😉
Our big tip would be to become a Melia member and use your points to pay for part of your stay. This way it makes it easier to afford The Level and it is definitely worth it.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Gancheva, Other at Melia Grand Hermitage
Responded 13 Aug 2022
Dear Mr. Fritzsteinhobel, Thanks for your review. It is written in details and we are glad that you shared with us your overall experience. Kind regards: Guest relations team
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It was the best Vacation i've ever had. The food was prepared by trained cooks with experience, The tables and toilets were very clean and you can have lots of fun in the pool or on the slides. But the best time I had was with the animation team at darts, shooting, water voley or polo and much more. The shows and mini disco were organized very good and made me happy. Overall it's a New experience that's worth trying.
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Date of stay: July 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Gancheva, Other at Melia Grand Hermitage
Responded 17 Jul 2022
Dear LuccaDan123, Thanks for your comment! The opition of Romanian tourists is very important for us. It is very kind from your side to share with us that this is your best vacation you have ever had. Our team is very proffesinal in every aspects. We wait to see you again in Melia Grand Hermitage Kind regards: Guest Relations Team
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We had a wonderful vacation! The animators team created an unforgettable atmosphere, both for the child and for us. Excellent food, very attentive to details and kind. I announced at the restaurant that I have food allergies and every day they prepared separate food for me (or recommended something suitable from the restaurant) plus a surprise dessert every day!
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Date of stay: July 2021
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This hotel offers the best value for money that Bulgaria can offer.
Customer service is outstanding and second to none. All staff are working hard to make create happy tourist memories. The management, the waiters, reception and the lifeguards. I have been loyal Melia member for a few years now, and Melia Golden Sands knows how to recognize status -Anna Gancheva did amazing job to answer all my question and made our stay amazing. I would recommend to anyone who is Melia member to look at this property. The hotel rooms are huge, clean and well maintained. The bath toiletries are Rituals which is also added benefit. The Level is worth paying even with kids as the hotel is kids friendly, however even without the Level you will love this hotel. We had the Level however tried all facilities and the non-level restaurant/pool are bigger and mare busier so if you are looking for quieter restaurant/pool are the place to be. The beach is great, clean and have beach bar. Amazing animation team, many kids activities and few on premises slides and pools. The food was great in all restaurants and all pools snacks pop ups. (special thanks to Krisi who really looked after us)
The hotel taking seriously the Covid 19 measures and often remind tourist to adhere to those and keep social distancing.
Thank You Melia and we will return again.
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Date of stay: August 2021
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Gancheva, Other at Melia Grand Hermitage
Responded 8 Sept 2021
Dear danislavp, Thank you very much for choosing us and for the wonderful words. As a Platinum member of the Melia loyalty program - Melia Rewards, we appreciate your rating even more! We will be very happy to welcome you again. Greetings to your beautiful family ! Благодарим Ви! Anna Gancheva Quality manager
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If you choose to come to a 5 star hotel as The Level customer, which guarantees you better or even much better lever of service,you can start lowering your expectations immediately.
We came as a family with a child to enjoy the Black Sea and not the swimming pools and we were appalled by complete absence of any service for The Level guests at the beach: no sunbeds available, you have to wake up at 7...8 am to rush to the beach to book with ur belongings any free sunbed. You are constantly exposed to the smoke of cigarettes from other guests on the beach, who are in vast majority are non-Level guests. You have to inhale cigarette fumes all the time as the beach allows free smoking. There is non non-smoking area at all.
There is no proper changing room,let alone a changing room for a child. The toilet is also of bad quality.
So if you wish to have a proper beach holiday by the sea - you can not get it at Melia Hermitage as the Level customer. You pay a lot of money for 0 comfort and service.
Think twice before coming here as a family.
The only good thing at the hotel so far is the food quality. It is terrific. All fresh and delicious.
But as I said you come not to eat but also to relax and improve health by staying at the beach and swimming in the sea.
All mentioned above completely destroys the holiday.
Dissapointed and will not come back for sure.
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Date of stay: July 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Anna Gancheva, Other at Melia Grand Hermitage
Responded 21 Jul 2021
Dear JuliainLondon555, Thank you for choosing Melia Grand Hermitage for your family holiday. We are very sorry to find out we could not reach your complete satisfaction. We are surprised you are dissatisfied from the missing “The Level” service at the beach, as in the program it is clearly explained what are the benefits going with "The Level". On the disposal of The Level guests there is a beautiful garden (completely no smoking area) with pool and bar, lounge and restaurant. https://dynamic-media-cdn.tripadvisor.com/media/photo-o/1d/67/40/b0/the-level-pool.jpg?w=800&h=-1&s=1 https://www.tripadvisor.com/Profile/Quality_Manager_MGH/MediaBatch/7322734 Regarding the beach, the area of Melia Grand Hermitage is set according the requirements of the Health Ministry and the Ministry of Tourism with 5 m distance between the umbrellas. We are sorry if you felt uncomfortable, because of your beach neighbors. Of course, we are taking notes about improving the Changing spot and the WC. Thank a lot for your feedback. We are taking it in consideration, because that is the way to become better. Kind regards, Anna Gancheva Quality manager
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Not sure if this helps but when I went a few years back 2019 when at the airport there is a desks for balkan/and other reps on hand from other travel agencies, I gave them the hotel and my name and they told me what number shuttle I needed and where to head when outside of airport. It was a mini bus and it was a bit of nightmare getting the driver to put the Air con on so definitely ask! It's a long drive!!
On the way back it was a coach that picked us up outside hotel.
It was fairly easy to be honest,
Went last year to bulgaria with tui differant part to golden sands and I went to the tui rep. And waited the bus driver came and got us and walked us to the bus.
Hope it does help a little
There are more places to choose from in the Golden Sands area.
PRICE RANGE
S$205 - S$393 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
melia grand hermitage hotel golden sands, melia golden sands, melia hotel grand hermitage
LOCATION
BulgariaVarna ProvinceGolden Sands
NUMBER OF ROOMS
727
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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