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Sun Peaks Grand Hotel & Conference Centre

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3240 Village Way, Sun Peaks, British Columbia V0E 5N0 Canada
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (359)
Room & Suite (127)
Dining (26)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
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Updated 19/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sun Peaks Grand Hotel & Conference Centre
Updated 19/05/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 8 hotels in Sun Peaks
Location
Cleanliness
Service
Value
Nestled in British Columbia’s striking Thompson Okanagan region, the Sun Peaks Grand makes it easy to immerse yourself in the beauty of nature. Located in the middle of Sun Peaks Village, true ski-in/ski-out, the resort offers something for every guest of every ability, from award-winning skiing and riding, mountain biking, hiking trails, and Sun Peaks ONLY outdoor pool. All Hotel guestrooms were recently renovated in the fall of 2018.
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Property amenities
Car park
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Bicycle rental
Hiking
Kids stay free
Wifi
Hot bath
Pool / beach towels
Pool with view
Outdoor pool
Heated pool
Fence around pool
Fitness / spa changing rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Kids' meals
Outdoor dining area
Wine / champagne
Vending machine
Horseback riding
Ski rentals
Ski school
Skiing
Bicycle tours
Canoeing offsite
Patio
Children's television networks
Highchairs available
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Ski In / Ski Out
Baggage storage
Concierge
Convenience store
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
ATM on site
Umbrella
24-hour check-in
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Self-serve laundry
Washing machine
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Room features
Blackout curtains
Air purifier
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Bathrobes
Dining area
Fireplace
Housekeeping
Private balcony
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Dishwasher
Oven
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
On-demand films
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Great View
Languages Spoken
English, French, Chinese, Filipino and 1 more
2341Reviews16Q+A100Room tips
Traveller rating
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Popular mentions
LynnValleyLee wrote a review 26 Nov
Vancouver, Canada34 contributions17 helpful votes
We just held a youth conference/healing program at Sun Peaks Grand Hotel and Conference Centre November 21 through 26, the food was horrendous, either dried out or stone cold, even the soups were cold. The hotel was instructed by the organization booking the site and paid a hefty deposit that no charges were to be put on our credit cards, they put a $613.25 hold on my card and I complained about it only to be told it would be rectified immediately, it hasn't been credited back to my card 3 days later. In the 5 days we were there they never checked the room, made the beds, never gave us clean towels or coffee or restocked toiletries in the rooms, even when I asked the front desk to have supplies put in my room, nothing was done. The story was because of Covid they weren't cleaning any rooms, even though we all had vaccine passports. I believe we had rented out 12 rooms at 250. a night times 5 nights for a total of about 15,000.00 and meals were charged at a rate of $67.00 per person per day for a cold and mediocre buffet style setup' so that's about another 4,000.00 and meanwhile close to $ 20,000.00 later I would not recommend this place to anyone. I actually had to ask the kitchen to microwave my dinner because it was stone cold, disgusting treatment for people dropping a large sum of cash there. Won't be going back, won't be recommending this place to any colleagues either.
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Date of stay: November 2021
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Stay somewhere else
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Response from Tony MacDonald, General Manager at Sun Peaks Grand Hotel & Conference Centre
Responded 2 days ago
Dear LynnValleyLee, Thank you for taking the time to provide details regarding your recent stay with us. We are saddened to hear of some of the shortfalls you experienced in the service experience. Our operations, like all hospitality functions in the Province and Country are impacted by Covid-19 requirements. We adhere to all the public protocols along with the WorkSafeBC and BC CDC guidelines. Sometimes this has a modification to standard services provided and we are sorry if you found them impactful to your stay experience. It is our intention to deliver an elevated service experience for all of our guests and it is clear we missed the mark for you. We are sorry that your discussions with our management team yesterday did not allow us the opportunity to fully address your concerns. We would have welcomed a fuller discussion with you to help resolve or recover your experience and find a way to add the value back to the time dedicated while you were with us this past week. If there is method or ability to continue the dialogue we would welcome the discussion. While compliments are easy and happy to receive, we also welcome the critical remarks and take them to heart when reviewing our services. We trust there were positive elements of your overall visit you are able to take with you. We hope this experience does not place us in your permanent disfavour and we have the opportunity to welcome you back to Sun Peaks Grand again in future.
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FrequentFlier748470 wrote a review 18 Nov
1 contribution
Great location. Rooms were excellent. Staff was very friendly. My room was very quiet and I got a great night's sleep. My friend's room was above the pool and very noisy, so if they offer an "upgrade" overlooking the pool, I would avoid it. Overall, an excellent place to stay and I will stay here again in the future.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Tony MacDonald, General Manager at Sun Peaks Grand Hotel & Conference Centre
Responded 6 days ago
Thank you for taking the time to provide us with your feedback from your recent stay at Sun Peaks Grand. By sharing your comments with us, you're helping us provide superior service to all of our guests. We’re sorry to hear that your friend's room was not the memorable experience that we strive to give our guests. We use guest feedback to help us with our continuous improvement and will continue to look for ways to exceed expectations. We hope the rest of your stay with us was comfortable and that you enjoyed Sun Peaks and the many activities that it has to offer. Thank you again for your feedback and comments. If you have other comments to share regarding your experience with us, or if we can offer further assistance, please don't hesitate to contact me. We hope to have the opportunity to see you again should your travels bring you back to Sun Peaks.
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rpelle441903 wrote a review 15 Nov
Kamloops, Canada1 contribution
Great central location in the village. The rooms are large, modern and comfortable. Three outdoor hot tubs prevent overcrowding and allow for social distancing (plus, they have a great view of the slopes!). Breakfast is expensive and overrated.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Imanat Randhawa, Guest Services / Front Office at Sun Peaks Grand Hotel & Conference Centre
Responded 2 weeks ago
Dear rpelle441903, Thank you for choosing to stay with us, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Apart from the central location you mentioned about, we are also a Ski-in/Ski-out resort making it easily accessible in winter. Our heated pool and the 3 hot tubs are indeed unmatched and have a splendid view, which we are happy you enjoyed thoroughly. With regards to your breakfast experience, we wish to understand if there was anything specific about the breakfast experience that we could work to improve. Should you wish, we request you to write to mantlesmanager@sunpeaksgrand.com with the points that did not make a perfect dining experience, we appreciate your honest feedback. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to the Sun Peaks Grand & Conference Centre in the future. Warm Regards, Imanat Randhawa Front Office Manager Sun Peaks Grand Hotel & Conference Centre 3240 Village Way, Sun Peaks BC, V0E 5N0
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tenyshahopson8 wrote a review 15 Nov
Kamloops, Canada1 contribution
We went for our anniversary celebration, we truly had a great experience. The hotel staff was polite and very helpful. The room was clean and cozy, was just like the pictures online. The mountain view was beautiful! overall things were perfect.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Imanat Randhawa, Guest Services / Front Office at Sun Peaks Grand Hotel & Conference Centre
Responded 2 weeks ago
Dear tenyashahopson8, Thank you for choosing to stay with us for this special occasion, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations, and enjoyed an elevated experience. Our newly renovated rooms are indeed just like the pictures online and booking the mountain view room certainly enhances the visual serenity the beautiful snow-covered mountains of Sun Peaks offer. We have shared your review with our team members as it is always rewarding to be recognized for the hard work put forth, we have a great team, our staff members indeed are helpful and polite. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. Again, we appreciate your kind words of support and hope to have another opportunity in the near future to welcome you back to Sun Peaks Grand for another elevated experience! Warm Regards, Imanat Randhawa Front Office Manager Sun Peaks Grand Hotel & Conference Centre 3240 Village Way, Sun Peaks BC, V0E 5N0
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brober290603 wrote a review 15 Nov
Kamloops1 contribution
Room was beautiful. Location beautiful. Staff friendly. I didn't complain about the pillows, I'm sure the staff would have helped if they could but I didn't think that that could have been helped. They just need better quality pillows . Felt like sleeping on sandbags. Super kinked neck next day. Not the best if you plan on skiing or hiking during your stay! Honestly though the hotel was beautiful I'd definitely choose this place again I will just likely bring my own pillow haha.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Imanat Randhawa, Guest Services / Front Office at Sun Peaks Grand Hotel & Conference Centre
Responded 2 weeks ago
Dear brober290603, Thank you for taking the time to provide us with your feedback from your recent stay at Sun Peaks Grand and for your kind comments about how friendly our staff is, we truly appreciate the recognition and are proud of our team. Our rooms are recently renovated and we are glad to hear you found them beautiful and enjoyed the central location our property has to offer at Sun Peaks. By sharing your comments with us, you're helping us provide superior service to all of our guests, we assure you we would have helped you get a better quality sleep had we known about the issue during your stay. . Our housekeeping team has looked into the issue regarding the pillows and we assure you all measures are being taken to not let this happen again. We use guest feedback to help us with our continuous improvement and will continue to look for ways to exceed expectations. We are glad to hear that the rest of your stay with us was comfortable and that you enjoyed Sun Peaks and the many activities that it has to offer. Thank you again for your feedback and comments. If you have other comments to share regarding your experience with us, or if we can offer further assistance, please don't hesitate to contact us. We hope to have the opportunity to see you again soon and appreciate your interest in returning back to us. Warm Regards, Imanat Randhawa Front Office Manager Sun Peaks Grand Hotel & Conference Centre 3240 Village Way, Sun Peaks BC, V0E 5N0
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PRICE RANGE
US$123 - US$209 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
delta sun peaks hotel sun peaks, delta hotel sun peaks
FORMERLY KNOWN AS
Delta Sun Peaks Resort
LOCATION
CanadaBritish ColumbiaSun Peaks
NUMBER OF ROOMS
221
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Frequently Asked Questions about Sun Peaks Grand Hotel & Conference Centre
Which popular attractions are close to Sun Peaks Grand Hotel & Conference Centre?
Nearby attractions include McSporties - Day Rentals (0.09 km) and Mountain Cross Carts (0.1 km).
What are some of the property amenities at Sun Peaks Grand Hotel & Conference Centre?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Sun Peaks Grand Hotel & Conference Centre?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sun Peaks Grand Hotel & Conference Centre?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sun Peaks Grand Hotel & Conference Centre?
Yes, a parking garage and secured parking are available to guests.
What are some restaurants close to Sun Peaks Grand Hotel & Conference Centre?
Conveniently located restaurants include Bolacco Cafe, Vertical Cafe, and Mountain High Pizza.
Are there opportunities to exercise at Sun Peaks Grand Hotel & Conference Centre?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Is Sun Peaks Grand Hotel & Conference Centre located near the city centre?
Yes, it is 0.1 km away from the centre of Sun Peaks.
Are any cleaning services offered at Sun Peaks Grand Hotel & Conference Centre?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sun Peaks Grand Hotel & Conference Centre?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sun Peaks Grand Hotel & Conference Centre offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.