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Hearthstone Lodge

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3170 Creekside Way, Sun Peaks, British Columbia V0E 5N0 Canada
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (43)
Room & Suite (22)
Pool & Beach (2)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 19/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hearthstone Lodge
Updated 19/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#5 of 8 hotels in Sun Peaks
Location
Cleanliness
Service
Value
Hearthstone Lodge is a full service hotel located in the heart of the village, just a few steps from all restaurants, shops and amenities! Choose from a variety of self-contained suites – studios and 1-bedrooms – with many of them adjoining - all featuring an efficiency kitchen, gas fireplace and free wireless internet access. Guest amenities include fitness room and common outdoor hot tub area, ski storage, coin-operated guest laundry, in house restaurants, ski/snowboard rental shop and coffee shop. Parking available at nightly charge – first come first served. Perfect ski-in and ski-out to main lift area!
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Property amenities
Parking
Free High Speed Internet (WiFi)
Hot bath
Fitness Centre with Gym / Workout Room
Skiing
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Banquet room
Wifi
Meeting rooms
Ski In / Ski Out
Non-smoking hotel
Laundry service
Self-serve laundry
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Room features
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Great View
157Reviews3Q+A42Room tips
Traveller rating
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  • 5
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Popular mentions
waynel388 wrote a review May 2020
Greater Sydney, Australia16 contributions6 helpful votes
The lodge is situated in the middle of the Village. The location is convenient to shops, restaurants, and ski lifts. Check-in was pleasant and welcoming. We were able to store our luggage as we arrived early, and our room was not ready. We were booked into room 405 through Bear County. The photographs on the website are accurate. There is a small kitchen with basic cooking utensils which like most lodges are cheap but adequate. The bed did not have a mattress protector on it which we found not to be hygienic. The sheets were also ill fitting and constantly popped off the corner of the mattress. The bedding needs attention as it is hard to relax when you do not have confidence in the cleanliness of the bedding. Other than that, the room was clean, comfortable, and quiet. The ski/snowboard locker room is inadequate. It consists of ski and snowboard lockable racks, but room is tight and crowded. There is more chance of winning the lottery than finding a spare rack for your snowboard. Skiers would have more luck. This lodge has potential but the at the price of around $CA300 per night including taxes and charges, for what it is, there are better valued accommodation options available.
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Date of stay: February 2020
Rooms
Cleanliness
Service
1 Helpful vote
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Fearless707411 wrote a review Mar 2020
1 contribution
We love the cozy warm feel of hearthstone. We have stayed at 2 other hotels in sun peaks and much prefer this. We returned for a second year. Unfortunately our first night also coincided with the plumbing lack of hot water problem that others have referred too. We received an email and phone call the next day and credit for the night. The issue was all fixed the next day. I was impressed by bear company’s positive response. We will be back next year.
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Date of stay: March 2020Trip type: Travelled as a couple
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Jan_and_Ham wrote a review Mar 2020
Christchurch74 contributions41 helpful votes
We stayed here last year and gave it a 4/5 rating. This years stay of eight nights was a bit of a disaster to be honest, but I will come to that shortly. Like last year this property has many good points. Ski in ski out central location close to the chair lifts and restaurants/shops/bars. The room was warm and clean yet a bit tired. There is also a somewhat cramped room to store your skis and boards. Right, now onto the disaster. Four days with no hot water in our bathroom. Depending on which staff member you ask, 5 or 10 rooms were affected due to a plumbing issue and ours was one of them. We were told by the front desk staff we could use the gym shower which had hot water. The problem was this was located two floors below us and was also being used by the other rooms with no hot water and the gym/spa users. If we had wanted a shared bathroom experience we would have booked at a hostel and not paid the premium to stay here. The staff did not really seem to care about the issue and were completely non- proactive when it came to updating us as to what was happening. They told us they were booked solid and unable to move us or other guests to empty rooms. No compensation of any form was offered to us to during this four day hot water outage. If we had not had the hot water issue then this review would be very different. However, I only review on what we encountered during our stay and not what might have or could have been. Next time we return to Sun Peaks we will be looking at a different accommodation provider, we will not be coming back to Hearthstone Lodge.
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Date of stay: February 2020
Value
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J D E wrote a review Feb 2020
Ottawa, Canada10 contributions6 helpful votes
We have not had hot water for either shower or washing for 4 days. We have spoken with the front desk at least 3 times daily since arrival. Staff at front desk continue suggest we should shower at the fitness centre in the hotel, which we have done for the past 4 days. They don't seem to think the lack of hot water is important. Apparently maintenance staff is unable to find the cause of the problem. Management has neither contacted us to express sympathy,nor let us know what is happening, nor offered a monetary compensation.
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Date of stay: February 2020Trip type: Travelled as a couple
1 Helpful vote1 Repost
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Michelle wrote a review Feb 2020
Freshwater, Australia149 contributions34 helpful votes
We have spent 10 nights here and it is in an excellent ski in - ski out location right in the village. The hotel itself is a little tired for sure but completely makes up for it in comfort & value for money. We have a little kitchenette with a full sized fridge and a two seater couch. We had to spend at least a couple of hours working after we came off the slopes each day so they table and chairs were handy - as was the huge TV and coffee table to spread ourselves around and not feel cramped. The bathroom is decent with a bath - and hairdryer that actually works! The heating was excellent with individual controls for almost every room. Plenty of storage space too. The ski room downstairs is too small but it’s manageable. There’s a shared laundry in the carpark and the washing powder is free. I’d definitely cone back here. It’s not at all noisy, has excellent staff and is great value as well as a great location.
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Date of stay: February 2020Trip type: Travelled as a couple
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PRICE RANGE
US$94 - US$190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hearthstone hotel sun peaks
LOCATION
CanadaBritish ColumbiaSun Peaks
NUMBER OF ROOMS
70
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Frequently Asked Questions about Hearthstone Lodge
Which popular attractions are close to Hearthstone Lodge?
Nearby attractions include McSporties - Day Rentals (0.1 km) and Mountain Cross Carts (0.03 km).
What are some of the property amenities at Hearthstone Lodge?
Some of the more popular amenities offered include free wifi, a fitness centre, and airport transportation.
Which room amenities are available at Hearthstone Lodge?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
Is parking available at Hearthstone Lodge?
Yes, parking is available to guests.
What are some restaurants close to Hearthstone Lodge?
Conveniently located restaurants include Bolacco Cafe, Vertical Cafe, and Mountain High Pizza.
Are there opportunities to exercise at Hearthstone Lodge?
Yes, guests have access to a fitness centre during their stay.
Does Hearthstone Lodge have airport transportation?
Yes, Hearthstone Lodge offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Hearthstone Lodge located near the city centre?
Yes, it is 0.2 km away from the centre of Sun Peaks.
Are any cleaning services offered at Hearthstone Lodge?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Hearthstone Lodge?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hearthstone Lodge offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.