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Hilton Garden Inn Toronto/Ajax

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Hilton Garden Inn Toronto\/Ajax
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479 Reviews from our TripAdvisor Community

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Showing 464: English reviews
Hanover, Canada
Reviewed 2 weeks ago

My wife and I attended a wedding in September in Ajax and stayed at the Hilton Garden Inn. Everything was really smooth, booking was done in person on another visit. Check in went well, the stay was relaxing and enjoyable.

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Helpful?
Thank SiefertFamily
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much! I'm happy that you enjoyed your stay and I'm looking forward to seeing you again as a guest in our hotel.

Toronto, Canada
Reviewed 2 weeks ago

The hotel is has refused to honor their pizza special we ordered to our room. We were told twice it was a 10.95 special and we were billed 24.00 for a small pizza. I have asked in person and contacted the hotel for a credit but they just ignore my requests. Great customer service

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Helpful?
Thank debs0328
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Dear Guest, We appreciate the feed back and I agree with you we could have done a better job of describing the menu price. I am very sorry that there was a miscommunication with the order. I will follow up to ensure it does not happen again.

Reviewed 2 weeks ago

Nice hotel, seemingly in the middle of nowhere but great location for any events at the Ajax Convention Centre and there are a lot of other restaurants and stuff in and around the area that are easy to get to

Review collected in partnership with Hilton Garden Inn
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Thank lorieh991
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much! We appreciate your review and for choosing our hotel. I am glad you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

Pickering, Canada
Reviewed 2 weeks ago

We enjoyed our staycation! It was the perfect location to stay to attend the gala at the Convention Centre next door. The staff was friendly and helpful, the lobby is lovely and the guest rooms are fresh and spotless!

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank marlenemQ9248AA
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much!! We appreciate your kind comments about your stay here at the hotel. We hope you travel to Ajax again soon and be sure to call us when you're coming so we can hold a room for you!

Pickering, Canada
Reviewed 2 weeks ago

Hilton Garden Inn in Ajax Ontario Canada rates a 10 plus with me and my family after our stay on Dec.31/2016.Right from our expedited check-in to the sheer enjoyment of dealing with their staff members during our stay.Our surrounding were immaculate, and all amenities were beyond clean and sanitary.Our morning breakfast was more than adequate and fresh.All servers were very...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Steve M
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Steve M, Thank you for the kind comments related to the hotel and the staff. We appreciate that the overall stay was to your liking and we look forward to see you back in the future.

Rochester, United States
Reviewed 2 weeks ago

The Hilton Garden Inn in Ajax/Toronto , we were able to get the Floor and room number according to their online check-in app and picked up our key at 3pm and head off to out Christmas Family Dinner on time and stress free. Have a wonderful and restful sleep that night at the Hotel and used their gym and pool...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Steve N
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

We appreciate your feedback and thank you for using the online check in process. Thank you for your kind comments on the room and amenities. We look forward to having you stay at our property in the future.

London, Canada
Reviewed 3 weeks ago

Great stay. Internet connection was mediocre at best. Great facilities. Will stay there next time. It's in a great location for where I had to be. Close to restaurants and shopping centres. Friendly staff

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 304allanl
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you so much for the wonderful review. I am so happy to hear that your enjoyed our facility and the service we provide. Thank you for staying with us and we look forward to welcoming you back in the near future.

Reviewed 3 weeks ago via mobile

My wife and I stayed Christmas Eve due to not enough space at a nearby family members home, and needed to stay close to leave for Christmas day activities. We had checked in early, by using the early check in option prior to arriving. We arrived at 10pm and had already had the room paid in full. A couple minutes...

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Helpful?
Thank Todd M
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for staying with us. My sincere apologies for falling short on comfort standards. Your feedback and comments are very important to us. Please be assured our maintenance department is working to fix the issue. We appreciate you staying with us and hope to host you in the near future.

Hamilton, Canada
Reviewed 4 weeks ago

We stayed one night on November 26th and were pleasantly surprised at the 1 bedroom room we stayed in (Room 202). It was quiet, roomy and had a refrigerator, microwave, 2 TV's and a seating area. Although the furniture is dated, the bed and linens were quite comfortable. The Hotel Reception service was very hospitable.

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Helpful?
Thank drcrispo
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for sharing your recent experience with us via tripadvisor. I am happy to hear that you enjoyed your stay an found our Junior Suite spacious and comfortable. We truly appreacite your business and look forward to welcoming you back in the near future.

Toronto
Reviewed 4 weeks ago

I am so grateful to Leslie Grover and her wonderful staff at the Hilton Garden Inn Toronto/Ajax!!! I was upgraded to their Presidential Suite and found a wonderful bag of goodies in the room when I arrived! They take the absolute BEST care of their guests. I am a customer (and fan!) for life!!!

Review collected in partnership with Hilton Garden Inn
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Thank Toronto252
manisha k, Front Office Manager at Hilton Garden Inn Toronto/Ajax, responded to this review

Thank you for sharing your recent experience with us. It is always a pleasure having you stay with us and I am so happy to hear that our service exceeds your expectations every time you stay with us. It is truly rewarding to have guests like you acknowledge us. I will be sure to share your wonderful feedback with our...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry

Additional Information about Hilton Garden Inn Toronto/Ajax

Address: 500 Beck Cres, Ajax, Ontario L1Z 1C9, Canada
Region: Canada > Ontario > Ajax
Price Range: $139 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Toronto/Ajax 3*
Number of rooms: 135
Reservation Options:
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Also Known As:
Hilton Garden Inn Toronto/Ajax Hotel Ajax
Hilton Garden Inn Ajax
Hilton Ajax
Ajax Hilton
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Toronto/Ajax staff and other travellers.
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Questions? Get answers from Hilton Garden Inn Toronto/Ajax staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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“backside away from highway”
 of 5 bubbles JandBMontrealCanada, 17 Dec 2016 | Read review
“don't stay on the highway 401 room”
 of 5 bubbles Seethaler, 21 Oct 2016 | Read review
“For accessibility, this room cannot be beat!”
 of 5 bubbles GreyDiamond, 26 Sep 2016 | Read review
“We chose a room away from elevators and vending machines.”
 of 5 bubbles margaretm364, 7 Sep 2016 | Read review
“Request a room away from the elevators. Its really noisy! Make sure to bring a towel to the pool. Eat out!”
 of 5 bubbles irie_male, 24 Jul 2016 | Read review
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