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We arrived at 2:45PM and went to check-in. We were told by a member of staff (pretty sure her name was Amy - who was extremely rude throughout) that there were no rooms ready yet. Given that check-in was at 3PM and we had just...More
This accommodation is simply wonderful! They truly make you feel welcome and are extremely accommodating. The rooms are likeable and uncluttered. One of the best stays. Housekeeper Brena is a lovely woman. She kept our room clean and was a delight to speak with. All...More
2 Thank Lance K
Response from Milena S, Director of Sales at Novotel Toronto Vaughan CentreResponded 6 July 2018
Thank you for choosing Novotel Vaughan for your recent guestroom requirements. I'm delighted that your experience was one of your best stays. We look forward to welcoming you back soon.
Upon check in at front desk, very strong perfume scent....may bother those with scent sensitivities. Rooms are very nice, not luxurious, but with all amenities including fridge and safe. Restaurant menu changed recently....way too expensive with no light options, but lots nearby. Not sure why...More
Thank Kim M
Response from GM N, Director of Sales at Novotel Toronto Vaughan CentreResponded 5 days ago
Thank you for your valuable feedback. Your business is very much appreciated and your comments will be shared with the team.
We look forward to welcoming you back soon.
We stayed here two years ago and everything was great: clean and beautiful room, friendly staff, tasty food and of course the location. We were looking forward to our stay this year, but this time it was beyond bad. The service both in restaurant and...More
The only issue I have with my stay is that I thought I had requested a late checkout, but according to the hotel records I hadn't. The cleaning lady knocked on the door around 2:15 and asked what time I was checking out. Told her...More
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