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Hacienda De Los Santos

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Hacienda De Los Santos
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319 Reviews from our TripAdvisor Community

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There are newer reviews for Hacienda De Los Santos
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Showing 263: English reviews
Mexico City, Mexico
Reviewed 3 September 2015

I went with my wife, little baby and my parents for one night the last week of august. We had an amazing experience overall. Check in was pretty good in a nice lobby with very comfortable furniture, courtesy water, tea and cookies. Afterwards we were given a tour of the property that helps you get settled in and decide what...

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2Thank HSL09
Nancy S, Owner at Hacienda De Los Santos, responded to this review

Many thanks for your excellent review. It made the entire staff happy to know that their work is appreciated. We are eager to show you the changes we have made in the past month. The Agave Café is once again open and is a fun experience. Hurry back, it is great to have you at the Hacienda.

Reviewed 22 August 2015 via mobile

This hotel is over the top in everything you can imagine, service is extraordinary and restaurants serve very good food. I have been there several times and never left disappointed. If you want to impress someone special this is the place for you!

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3Thank Santiago U
Nancy S, Owner at Hacienda De Los Santos, responded to this review

Thank you for taking the time to write a great review for the Hacienda. It encourages all of us to know that we are appreciated. It was wonderful to have you as a guest at the Hacienda and we can't wait for your return. The weather is cooler now and soon we will be lighting the fireplaces in the mornings...

Palo Alto, California
Reviewed 15 July 2015

Great, unique place for a romantic escape. The owners are great and will go out of thier way to make your stay the best. There is a private airport available for those of us who are pilots.We flew in from Tuscon in a couple of hours

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1Thank JOrkisz2014
ALAMOSMEXICO, Owner at Hacienda De Los Santos, responded to this review

We really appreciate your favorable review of the Hacienda. We know that when you get home and back into your world, it is an effort to sit down and share your experience with others. But, it sure does make us happy and we can't wait for you both to return. Thanks a million!

Ciudad Obregon, Mexico
Reviewed 7 July 2015

This place is always very well maintained, food is superb and the spa services joyful. Staff is very friendly. They could improve a little by having someone round the different pools more frequently just in case some guests would like a drink or a snack.

Review collected in partnership with this hotel
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Thank Jorge S
ALAMOSMEXICO, Owner at Hacienda De Los Santos, responded to this review

We apologize that you were not given the level of service, that you deserved, around the pool areas. We will do our best to make sure that never happens again. Many thanks for your stay and we are thrilled that you shared having a wonderful experience at that Hacienda. Looking forward to your return.

Reviewed 13 June 2015

We are regulars who stay there once or twice a year. Excellent service, great rooms, peace, tranquility, you get it all. In the winter you'll have a cozy warm room, and in the summer there's the great pools to cool off. Jamie, the manager, goes above and beyond her duty to make sure everything is perfect. Even staying one night...

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2Thank Alejandro A
Mexico City, Mexico
Reviewed 3 June 2015

Great place i suggest you can offer rooms with TV as optional service and your wireless net was very bad. You can also have a person who gives information and tips about interesting places to visit and things to do in Alamo town.

Review collected in partnership with this hotel
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Thank javisarqui
ALAMOSMEXICO, Owner at Hacienda De Los Santos, responded to this review

We are so sorry that you had Internet problems while at the Hacienda. Everyone in the village has experienced the same difficulty the last two weeks. I understand your frustration. I feel it too. We have been told that it will become a non issue next week. We are happy that you decided to stay at the Hacienda. All of...

Hermosillo
Reviewed 3 June 2015

The spa was very nice. The room was nice, with beautiful bathroom. The location of the hotel is near the center of the city. The restaurant is very good, the braekfast too. All the team in the hotel is very nice and professional.

Review collected in partnership with this hotel
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Thank patrick_bernard
ALAMOSMEXICO, Owner at Hacienda De Los Santos, responded to this review

We really appreciate that you took the time to write such a positive review for the Hacienda. Summer is a great time to visit Alamos. It is a bit warm during the day, but the mornings and evenings are delightful. Hope you were able to enjoy one of the pools. We would love to be your summer retreat from the...

Los Angeles, California
Reviewed 3 June 2015

It was an awesome expirence a dream true. It exceded my expectations, so worth my time spend here. I didn't need to go outside to town. It was a Gem in the magical town. Looking forward to going back, I strongly recommend it. Best kept secret.

Review collected in partnership with this hotel
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1Thank julie f
ALAMOSMEXICO, Owner at Hacienda De Los Santos, responded to this review

Thank you for letting the secret out!!! We are so grateful that you came to the Hacienda and that your expectations were met. Your taking the time to write is so valuable to us and cheers the entire staff on to do even better. We can't wait for your return and agree that the village is full of magic.

Long Beach, California
Reviewed 27 May 2015

This resort was magical in the magical pueblo of Alamos, Sonora, Mexico. The food was marvelous, the staff was very friendly and helpful . . . in short, the hospitality could not have been improved upon.

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Thank efactor07
ALAMOSMEXICO, Owner at Hacienda De Los Santos, responded to this review

Many thanks for your visit and the great review Jack. Our family and the entire staff agreed that you and your group of friends were fabulous guests and made our work such a pleasure. In fact, it was really fun. Hope to see all of you again this summer.

Tucson
Reviewed 21 May 2015

For a bit of heaven away from home, Hacienda de Los Santos in Alamos, Sonora, Mexico fits the bill. Lush grounds, complete amenities, courteous staff, relaxing atmosphere--this place has it all. And the owner treats you as family. A must see.

Review collected in partnership with this hotel
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2Thank jackj860
ALAMOSMEXICO, Owner at Hacienda De Los Santos, responded to this review

We really appreciate your wonderful review. You and your friends were all special and we loved having you at the Hacienda. The entire staff looks forward to your return and wishes you a wonderful summer.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Free Parking
  • Pool
  • Room Service
  • Breakfast included
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Business Centre with Internet Access
Official Description (provided by the hotel)
Hacienda de los Santos Resort & Spa is comprised of 18th century mansions and a 17th century Sugar Mill. An extensive restoration and renovation took the owner's nearly 25 years to complete with more than one million man hours of hand labor with the same techniques as two hundred years ago. A portion of the resort is on the original 19th century Mint for northern Mexico. The setting is in the lower Sierra Madre in the village of Alamos which is a National Monument and a national 'Pueblo Magico'. Today with modern conveniences taken to a luxury level, all suites have large screen T.V.'s discretely hidden in antique cabinetry, plus many with antique furnishings, art of prominent Mexican artists and all suites and Hacienda Guest Rooms have at least one fireplace, as well as air conditioning and forced air heat for year around comfort. There is a Andalusian stone theater with state of the art projection and sound systems, a complete library of top films for your viewing enjoyment during the day or evening. Also, two putting greens, four pools, numerous fountains, two restaurants plus a third which is the 'restaurant with a view' from the roof-top which is accessible by elevator for groups of up to 35. Also, there is a full service spa and special classes for group bookings such as cooking, art, architecture, tequila and area tours. The use of the theater, putting greens, parking, room service and mountain bikes is all complimentary for our registered guests. A 19th century 'Zapata's Cantina is a major attraction and nightly live guitar music, in the adjacent 'Santiago's Restaurant, for your dining enjoyment. No 'prepared food' is used in either of the Hacienda's restaurants. The cuisine includes 'Sonora Mexican', plus what most describe as the 'best filet mignon in the world', and a variety of International dishes. The luncheon menu includes a variety of fresh salads, sandwiches and excellent desserts. The owner's have been very pleased to have received a humanitarian award by the Governor's of Sonora and Arizona (Gov. Bours & Gov. Janet Napolitano) for their accomplishments in the village of Alamos. The resort has received a AAA Four Diamond rating for 15 consecutive years, is both a Fodor's Choice and Trip Advisor Traveler's Choice. Due to the 'Hacienda's' historic significance it is also a member of 'Historic Hotels Worldwide'. The resort was the site of an Endemol television series produced for Europe and was used in filming the 175 episode Televisa series of 'La Fuerza del Destino'. The resort also owns a high capacity hangar at the local airport which can be used for group events of up to 700 people with its complete commercial kitchen, pilot's lounge and other facilities. The airport (XALA) has a paved 5,000' runway and approved for aircraft up to and including the Falcon 20 and Lear 45. If you are planning a private flight to XALA the resort has a private aviator's web site available. ... more   less 

Additional Information about Hacienda De Los Santos

Address: Calle Molina 8, Alamos 85750, Mexico
Region: Mexico > Northern Mexico > Sonora > Alamos
Price Range: $329 - $555 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hacienda De Los Santos 4*
Number of rooms: 26
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Also Known As:
Hacienda De Los Santos Hotel Alamos
Hacienda De Los Santos Alamos
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Questions & Answers

Here's what travellers have asked, with answers from Hacienda De Los Santos staff and other travellers.
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Questions? Get answers from Hacienda De Los Santos staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“They're all good.”
 of 5 bubbles dougw938, 21 Feb 2017 | Read review
“The rooms located near the spa are cheapers.”
 of 5 bubbles marianag0nzalez, 9 Feb 2017 | Read review
“All rooms are beautifully appointed with unique furnishings and style. Interior rooms are somewhat quieter.”
 of 5 bubbles WKPSJU, 30 Dec 2016 | Read review
“There are rooms for every taste and budget.”
 of 5 bubbles CarlosLdelaRosa, 27 Dec 2016 | Read review
“You can not go wrong with any room as we were in others and all are beautiful.”
 of 5 bubbles , 6 Dec 2016 | Read review
5 of 5