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Akumal Bay Beach & Wellness Resort

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#1 of 22 Hotels in Akumal
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Akumal Bay Beach & Wellness Resort
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2,910 Reviews from our TripAdvisor Community

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Showing 2,074: English reviews
Level Contributor
1 review
Reviewed yesterday NEW

Although we travelled for our 10th wedding anniversary, (without our daughter), we definitely want to return soon with her! We were there the week of July 18th 2016. All the reviews were accurate, except for the negative ones. The people with negative experiences, I believe are the people who are pessimistic and bring bad luck to all their travels. Some... More 

Helpful?
Thank Gisèle R
Harrisburg, PA
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed yesterday NEW

Well this was our 4th vacation (10/28-11/4) to ABBWR since 2013. E-mailed ahead about being return customers and our 5 year anniversary. They gave us an end room 3rd floor Building 2 (bigger). The bed was covered in rose petals and towel art. Always e-mail ahead. Food was fabulous. We were there the last 2 times over Halloween. The resort... More 

Helpful?
Thank Zap3852
1 review
Reviewed yesterday NEW

perfect size resort situated in very nice place, white sand beach with snorkeling and turtles near by, good food and drinks provided by Dagoberyo, Karina & Marina from tiki bar. Best couple massage ever thanks to Gracia and Angel. Highly recommended!

Helpful?
Thank marcin m
Vancouver B. C. Canada
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 2 days ago NEW

Weather was great, food was delicious, room comfortable and bed great for my back. Snorkeling was wonderful but did not see any turlles although there were many other fish to see. Had trouble with internet connection and also with cell phone reception. I was told that a cell tower was unstable and it would be fixed. People working there were... More 

Helpful?
1 Thank GGG16
ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review

Dear GGG16, Thank you for taking the time of sharing your feedback about Akumal Bay - Beach & Wellness Resort. It is always a pleasure to know our friends opinion in order to continue to provide them with the best service possible. We are looking forward to welcoming you back anytime soon. Best regards, Emanuele B. I'NA YANA KIN (my... More 

Junction City, Wisconsin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW

The service was excellent. Room s were very comfortable size. The location was spot on! Very super family friendly. The buffet and restaurants were clean and offered a variety of food. The staff was super.The entertainment staff (especially Mariel), and Patricia and Marcia made the stay extra special and enjoyable. Would come back to see them!! The only down thing... More 

Helpful?
1 Thank arkc9
ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review

Dear arkc9, We would like to thank you for the kind comments, we are glad you have enjoyed your stay with us and hope you found in Akumal Bay - Beach & Wellness Resort the perfect spot for your next vacation, we are “your home under the sun”. Looking forward to seeing you again anytime soon. Best regards, Emanuele B.... More 

Valley City, North Dakota
2 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 days ago NEW

My daughter & I went to Akumal on a mother daughter get-a-way. Heaven on earth! So clean, great activities,wonderful meals and fantastic staff. Everyone was so accommodating. My daughter has Celiacs. JORGE Lopez, the manager, was so amazing! He made sure that all her meals were gluten-free. He works very hard to make all the meals at the buffet wonderful.... More 

Helpful?
3 Thank Tullamort
ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review

Dear Tullamort, Thank you very much for taking the time to share your experience with us. It is very pleasant to read reviews like yours that highlight with details every little thing that you have enjoyed in Akumal Bay – Beach & Wellness Resort and please rest assured that the staff mentioned will be recognized for the excellent service provided... More 

Vancouver, BC, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 days ago NEW

My boyfriend and I just came back from two weeks at this resort. The beach alone makes this resort worth the price. The sand is nice and soft, there's excellent snorkeling and it is not overly crowded. Akumal town is a short walk down the beach if you want to buy souvenirs. The employees from the housemaids to the front... More 

Helpful?
4 Thank Christina J
ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review

Dear Christina J, We would like to thank you for expressing your personal opinion and appreciate taking time to share your experience regarding your stay. We are glad to read that you had a good experience overall and please rest assured that measures will be taken to improve, where it is necessary, in the areas of opportunities addressed in your... More 

Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 3 days ago NEW

We just returned from our stay at ABBWR. We stayed from November 19-26 with myself, wife and 3 year old son. This resort was amazing. We stayed in building 3 and the room had everything we needed. The only negative about the room was that the beds were a bit hard for my liking. I have a lower back problem... More 

Helpful?
4 Thank Darius K
ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review

Dear Darius K, We are pleased to know that have you enjoyed your stay at Akumal Bay – Beach & Wellness Resort, your comments will be shared with the staff mentioned. It is very gratifying to receive reviews that highlight the service that every staff member offer to our guests, our priority is to make you feel as if you... More 

ontario
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 days ago NEW via mobile

We are actually here at the resort now. We have been here for almost 2 weeks! This is our 2cnd time here and we have a penthouse, in building 4. First... I would like to say that the kind fellow that keeps our room clean and amazing...Saul...is great! He always takes the time to say hi and knows us by... More 

Helpful?
3 Thank wedgy
ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review

Dear John & Mary, We would like to express our gratitude for the time you spent to send us your review, we are glad to read you are having a wonderful time in Akumal Bay - Beach & Wellness Resort. Should you need anything during the rest of your stay please don't hesitate to let us know, we are here... More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 3 days ago NEW via mobile

Everything about the resort is amazing. The staff cannot do enough for you, they are so helpful and caring. Everything is kept so clean & tidy and constantly being maintained. All the restaurants are great, so there is always something that you will like. We got upgraded to a penthouse suite which was gorgeous. We were in block 3 which... More 

Helpful?
2 Thank Mark R
ABBWR, Guest Relations Manager at Akumal Bay Beach & Wellness Resort, responded to this review

Dear Mark R, We would like to thank you for the kind comments, we are glad you have enjoyed your stay with us and hope you found in Akumal Bay - Beach & Wellness Resort the perfect spot for your next vacation, we are “your home under the sun”. Looking forward to seeing you again anytime soon. Best regards, Emanuele... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Beachfront
  • Restaurant
  • Spa
  • Free Parking
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Room Service
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
In the ancient language of the Mayas, long before Cancun, there was a magic place called Akumal "Place of Turtles". Between Playa del Carmen and Tulum, Akumal Bay - Beach & Wellness Resort offers one of the best beaches anywhere, with almost a mile of white sandy powder beach, world-class snorkeling with sea turtles and top diving with a great variety of life that thrives within the live coral reef just steps from our guest room. The relaxed atmosphere in Akumal captivates the spirit of a laid back Mayan Riviera beachside town. Akumal Bay - Beach & Wellness Resort offers a truly unique experience for guests seeking the best possible beach vacation. All guest rooms are located in 4 buildings within steps of the ocean and feature breathtaking views of Akumal Bay. With the convenience of an All-Inclusive, we provide our guests with a sophisticated simplicity and friendly service in the intimate atmosphere of a small resort. ... more   less 

Additional Information about Akumal Bay Beach & Wellness Resort

Address: Km. 104 Carretera Federal Cancun-Chetumal, Akumal 77760, Mexico (Formerly Akumal Beach Resort)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $318 - $630 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Akumal Bay Beach & Wellness Resort 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Akumal Beach Hotel Akumal
Beach Resort Akumal
Akumal Beach Resort Mexico
Akumal Bay Beach & Wellness Resort Riviera Maya, Mexico
Hotel Style:
#1 Top resorts Hotel in Akumal
#1 Family Hotel in Akumal
#1 Luxury Hotel in Akumal
#1 Spa Hotel in Akumal
#1 On the Beach Hotel in Akumal
#3 Romantic Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Akumal Bay Beach & Wellness Resort staff and other travellers.
1,269 questions
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Questions? Get answers from Akumal Bay Beach & Wellness Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Bldg 4 quieter. Swimming between bldgs 3 and 2.(Rocks in front of buildings 3 & 4) Kids stay mostly at Bldgs 1&2. All rooms:view of the sea!”
  • I loved the hot tub on the balcony. All balconies have them, & all rooms have the view of the se
 of 5 bubbles 13gis_ler, 1 Dec 2016 | Read review
“All rooms are Oceanfront. I love Building 2 for it being in the center of the restaurants and pools. Buildings 3 & 4 are short walk.”
 of 5 bubbles Zap3852, 1 Dec 2016 | Read review
“if with kids choose main floor room with patio, if privacy is important better to choose higher floors with enclosed Jacuzzi ;))”
 of 5 bubbles 360marcinm, 1 Dec 2016 | Read review
“All rooms face the sea on one side so there is not a bad room.”
 of 5 bubbles arkc9, 30 Nov 2016 | Read review
“#1 building is out of the way, #2 is in the heart of all the activities, #3 quieter, #4 out of the way.”
 of 5 bubbles Tullamort, 30 Nov 2016 | Read review
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