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Grand Palladium Colonial Resort & Spa

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#7 of 22 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,743 Reviews from our TripAdvisor Community

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Showing 3,273: English reviews
Avon, Ohio
Level Contributor
22 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed yesterday NEW

Ok just got home. Was there for 4 nights. This place is huge. Setting nice, pools are beautiful. Red flags every day so the salt water pool on the beach was great. Now it's a long walk for a snack if at the beach, snack bar under construction. I saw no sign as to completion date. The card for towels,... More 

Helpful?
Thank Traveler22316
Sherwood Park, Canada
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

My second review since I didn't get to fit in everything I wanted. The Grand palladium was amazing! A huge resort with 4 lobbies that hold stores, restaurants/entertainment and buffets. The 7 days we were there we did not eat at the same place twice -expect the buffet during the morning to lunch but still had 3 buffets to choose... More 

Helpful?
1 Thank jessicamaess
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 days ago NEW via mobile

I highly recommend this facility for your vacation destination @ Riviera Maya Mexico. The hotel was clean, the staff were very friendly specially Veridiana, Jose Ponciano and the Lovely caring Angelica Ek Baas that every time we went to La Hacienda Restaurant Buffet, they made sure we received the best service from them. Thank you.

Helpful?
1 Thank Enrique L
Rochester NY
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 2 days ago NEW

We are couple in our 60’s and we traveled with our daughter, son in law and 15 year old grandson. We traveled to the Grand Palladium Colonial from November 19-26. We had a Mayan suite building 32, and my daughter’s family was in a junior suite building 20. Previously we have been to Punta Cana all inclusives 6 times over... More 

Helpful?
1 Thank CCK42
Edinburgh, United Kingdom
Level Contributor
68 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 2 days ago NEW

We last visited this resort five years ago and stayed then at the Kantenah, which is next door. It is considerably quieter than the Colonial, but it does have two very good bars there, the Churchill and the Hemingway, plus now a very good Thai restaurant. The Colonial has a very good theatre and Theatre bar plus a 24hour Sports... More 

Helpful?
1 Thank mike1526
SF bay, ca,usa
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 days ago NEW

it is my 4th time in GP, the grounds are still kept very well, rooms are clean, staff is helpful and many cheerful... the few downsided are GP is no longer invites tennis pros to hold drills and private lessons, which also was good place to find partners among guest during my stays. Soccer field artificial turf is getting worn... More 

Helpful?
2 Thank lexa
Wiarton, Canada
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 5 days ago NEW

This will be long and involved but the more info, the better for making choices right? For currency we took pesos and a small amount of US $. You are probably better to order your pesos at home before your vacation. We purchased pesos at RBC in Canada for roughly 13.5 pesos to 1 CDN$, while the resort offered an... More 

Helpful?
8 Thank andyfest0719
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear andyfest0719, It is great to read that you enjoyed all the aspects mentioned of our beautiful Grand Palladium Colonial Resort & Spa. As a 5-star resort we pride ourselves in the level of service that we offer to our guests, the quality meals we provide and the quality customer service extended by our staff. Thank you so much for... More 

Columbia, Maryland
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 days ago NEW via mobile

After many trips to Cancun, this one was the best and the largest resort. We stayed at the newer addition (Colonial), although the original complex (White Sand) has a lot to offer, (the Maya Suite by the pool/ river for example). The most impressive is the sports complex, which opens daily until 9pm, with basketball, soccer, tennis, archery and rifle... More 

Helpful?
5 Thank Mike H
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Mike, Thank you for visiting us and sharing your comments about your exceptional vacation in our property. We are elated that your stay with us a memorable one and we are very grateful for your positive comments about our property and services. In fact, we also share your wife's happiness regarding the bag lost as we always do our... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 week ago

We really enjoyed our trip but definitely enjoyed the first week more than the second week. I would like to particularly mention the service we received from Fernanda in the Sports Bar. She greeted us with a smile no matter what time of day and she was always keen to help. As a whole, the staff were good although there... More 

Helpful?
3 Thank Chris F
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Chris F, Thank you for taking the time out to share your review based off recent vacation here at our wonderful resort. We are elated to know that you have chosen our resort for vacation destination. While we were happy to read that you enjoyed certain aspects of our vacation, we regret to hear that you felt your stay... More 

Lake Geneva, wisconsin
Level Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 1 week ago via mobile

I am here right now. We will never come back and will tell everyone we know to never come here. They do not honor guaranteed reservations made directly through them and reserved with a credit card. Our big problem is with check in/room assignments. We saved our money to go on this trip for a long time. We reserved our... More 

Helpful?
8 Thank geneva
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear geneva, first of all, thank you for your comment. We deeply regret the incovenience happened during your stay. Although we strive to accommodate all our guests in the different categories reserved, but unfortunately, we cannot always prevent unforeseen situations. Please, accept our most sincere apologies for this unfortunate circumstance. Please do not hesitate to contact us any time you... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Breakfast
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $331 - $782 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
578 questions
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Mayan Suites and Junior suites are in a good location”
 of 5 bubbles CCK42, 30 Nov 2016 | Read review
“Go for a Junior Suite.”
 of 5 bubbles mike1526, 30 Nov 2016 | Read review
“look at hotel map to find a building closer to your preferred activities, otherwise you'd be short on time hopping between them.”
 of 5 bubbles lexa, 28 Nov 2016 | Read review
“For a beach experience, the Kantenah is best for location.”
 of 5 bubbles andyfest0719, 27 Nov 2016 | Read review
“We were in room 1717 (block 7) and it was so quiet. Rooms nearer the main resorts were noisier at night from weddings/parties.”
 of 5 bubbles hannaht844, 23 Nov 2016 | Read review
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