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Grand Palladium Colonial Resort & Spa

Bookit.comUS$217*
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#8 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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5,088 Reviews from our TripAdvisor Community

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Showing 3,492: English reviews
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Hartlepool
Reviewed yesterday NEWvia mobile

I have now returned and currently pricing up for my return next year Excellent in every way watch out for jacinto at the small pool bar next to the black and white club His service and hospitality was the best I have seen we run a hotel back in the U.K. And I would love to have someone of his...

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1Thank thai3
Reviewed yesterday NEW

joshua in the travel club knew i was sick and on his time off, bought medicine off property for me. he said he forgot the cost so i gave him a tip. if this isn't going above and beyond customer service, i don't know what is. thank you joshua

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1Thank Sharon G
Occidental, California
Reviewed 2 days ago NEWvia mobile

This resort is safe to bring your whole family. There are four different levels of resorts on the grand palladium. When we arrived we were placed in Ketaneh but had paid for Colonial. We went to our room not realizing how much of a difference there was. We requested our switch and the rooms were very similar, however the resort...

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2Thank VarshanaCS
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear VarshanaCS, We appreciate your beautiful review; it was a pleasure to receive you and your family during your holidays at Riviera Maya. Thank you for qualifying our Hotel as safe and Family friendly, as we know that is a very hard task to find the ideal Hotel that better adapts to your needs when traveling with children, and in...

Kansas City, Missouri
Reviewed 4 days ago NEWvia mobile

The Grand Palladium was a fantastic spot for our family vacation. The huge resort offered us everything from sports and leisure to great dining options. All of the employees were extremely friendly and helpful. Make sure to do the tequila taste testing with Gabriel!

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Helpful?
2Thank jacksmith321
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Jack, Thank you for selecting our Grand Palladium Colonial for your family holidays at the Riviera Maya. We are very pleased to know that you found everything you needed to relax and have fun in our Hotel, we will send this comment to Gabriel, so he can also be proud of his outstanding attentions when doing the activities by...

Reviewed 4 days ago NEWvia mobile

We stayed at the resort for 7 nights and absolutely loved it! There are things to do for anyone, from being lazy on the beach, drinking at the swim up bar, to participating at the activities, learning how to dance and attending themes discos. You will never stay hungry, as there is food for everyone. (You will be asked if...

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Helpful?
2Thank Oleg P
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Oleg P, It is a pleasure reading your review about your recent vacation with us at Grand Palladium Colonial. You have done an incredible job recounting your first visit to our Hotel and we cannot be happier to have made your stay so lovely. Thank you for describing the fun time you had with the entertainment crew every day,...

Liverpool
Reviewed 4 days ago NEWvia mobile

7 in our party and we all stayed in the colonial suites. They were nice rooms only my husband and I had to change rooms after 3 days as the a/c flooded the room. This was a long way to travel to basically a beach holiday. Glad I visited but wouldn't return. 1 member of our party contracted salmonella 2...

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Helpful?
2Thank Helen P
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Helen, Thank you for taking the time to share your comments. We appreciate to have the pleasure to welcome you and your party at Grand Palladium Colonial for your holidays at Riviera Maya in September last year. We understand that the incident with the AC was not acceptable and once more we apologize for any inconvenienced caused to your...

UK
Reviewed 4 days ago NEW

For the cost of the holiday I found the hotel to be extremely good value. The rooms were on the rustic side but that is what I expect from Latin American resorts. The choice of restaurants was great, although the lining up process was frustrating; it would be far more efficient if the a la carte restaurants were pre booked....

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2Thank MJM01
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear guest, Thank you for thinking of us again after your visit to our resort in the beautiful Riviera Maya a while ago, and writing this comment. We are humbled to have made such a deep and lasting impression on you and appreciate your kind words regarding your enjoyable visit at Grand Palladium Colonial. From your last stay, we have...

Chelmsford
Reviewed 4 days ago NEWvia mobile

Second visit to this beautiful hotel and resort Things have changed a bit since 2014 waiter service around the pool and additional restaurants. My favourites being the Japanese and the steakhouse also the Thai. Felt a bit let down by room cleaning. Cleaned very late in the day. after 4 most times and not a lot done only the bare...

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2Thank christine32mason
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear christine32mason, Thank you for returning to our paradise after so long, and for sharing your comment about your second experience in our Grand Palladium Colonial. We are very pleased to know that you noticed the improvements made in our resort since your last visit, like drinks service at the pool and the new restaurant addition Chang Thai, we are...

Foster City, California
Reviewed 5 days ago NEW

The Grand Palladium Colonial was absolutely fantastic. Beautiful resort, excellent accommodations, and the service was amazing. Everyone at the resort was very friendly and very helpful, always with a smile. This is our 4th year going on a vacation with our group of friends. 6 of us went on our Mexico trip this time & we all had a great...

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2Thank michaelkT1957ZO
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear John, Thank you very much for your great review about your friends trio to Mexico. We are very pleased to have made your stay absolutely fantastic at Grand Palladium Colonial. It is great to know that you enjoy so many aspects of your stay, from the relaxing days at the pools and the beach, to the kind attentions of...

new hampshire
Reviewed 5 days ago NEW

I had a great time at the Palladium and I wanted to send a few shout outs. Thank you to Guillermo and Fernanda at the sports center, my husband and son had a great time at archery and air rifles everyday. Also want to give a big high five to Leonardo A. who is the best damn waiter around the...

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1Thank coates4
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Guest, First of all, thank you very much for choosing our Grand Palladium Colonial Hotel to spend your family vacation in the Mayan Riviera. We are very pleased to know that the attentions of our entertainment team in the sports center were great, and we will be sure to congratulate Guillermo and Fernanda for their fabulous performance, as well...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $294 - $1,363 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 On the Beach Hotel in Akumal
#8 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5
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US$217* /night
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Prices are for 1 room, 2 adults
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