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Grand Palladium Colonial Resort & Spa

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#7 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,866 Reviews from our TripAdvisor Community

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Showing 3,358: English reviews
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Stockholm, Sweden
Reviewed today NEWvia mobile

The hotel is great but the food could become better (flavor is everything) and lots of it was tasteless. But rooms are great and staff is great pool is awesome for all:) Children did like the kids area with splash stuff and kids club.

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Helpful?
Thank Vaniljmousse
Tavistock, United Kingdom
Reviewed yesterday NEW

This is the first time Ive stayed in a Palladium group hotel, and I certainly was not disappointed. In my opinion its a similar setup as a Rui Hotel, but I think it just has the edge on that groups hotels. Lets start with the hotel grounds, they are huge, lost count on the number of times I got lost!!...

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3Thank redhotvindaloo
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear redhotvindaloo, We are pleased to have had the opportunity to welcome you to the Grand Palladium Kantenah in beautiful Playa del Carmen. Thank you for choosing to spend your holidays with us, we pride ourselves on the service we provide our guests, and we are thrilled to hear you were impressed by the courteous and attentive service you received...

Winnipeg, Canada
Reviewed 2 days ago NEW

This is one of 5 hotels in a very large complex. A la carte dining is unlimited and the food is great. Free in-room Wi-Fi is available. Swimming and snorkelling are good. All staff are cheerful, pleasant and helpful. The bed was very comfortable. Housekeeping kept our room immaculate during our stay. The buildings and facilities are modern and well...

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2Thank GDV_Camper66
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear DV_Camper66, It has been a pleasure to have you visit at Grand Palladium Colonial, we thank you for your feedback and taking the time to post your comments. We are thrilled to hear that everything was perfect during your stay. Thank you as well for the compliments towards our splendid staff around the property, we are very proud of...

Reviewed 2 days ago NEWvia mobile

Just returned form a lovely family holiday. Friendly helpful staff Nice rooms. Favourite a la carte was Thai for me, Japanese for hubby but all were good. Massive main pool next to kids pool which meant we could see the grandchildren when they were in either pool. Day entertainment by pool or beach and evening entertainment in colonial lobby. Disco....

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2Thank Hayzmum
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Hayzmum, We are so happy and grateful because you and your family had such a pleasant vacation during your stay at our Grand Palladium Colonial Resort & Spa, as we know how difficult it is for you to choose the ideal Hotel, and that is best suited to what you are looking for in your dreamed holidays, especially when...

Ipswich, United Kingdom
Reviewed 2 days ago NEW

Stayed at the grand palladium from the 6th of February to the 20th for my honeymoon and had the most amazing time, the hotel itself is massive and there are 4 parts to it, and there is a small train to take you round the hotel lobby's, start with the rooms we had the deluxe double nice big rooms with...

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2Thank teresatotalhair
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear teresatotalhair, First of all, we want to thank you for the immense privilege of choosing our Hotel for your wonderful and treasured Honeymoon, for us it has been an honor to be your hosts during your stay in the Mexican Caribbean. We are incredible satisfied to read that you an amazing time with us, enjoying the food at our...

Tenby, United Kingdom
Reviewed 4 days ago NEW

Travelled to the Grand Palladium for a special birthday celebration and it was everything that we could have hoped for. Checking in was really easy and our room in Colonial Block 5 was ideally placed for most things in this hug he complex. There are small buses to take you anywhere that you want to go but to be honest...

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5Thank PJM2110
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear PJM2110, Thank you for your feedback and taking the time to post your comments. We are pleased to hear that everything was perfect during your stay. On behalf of the Grand Palladium Colonial family we want to thank you for highlighting all the aspects of your stay that you loved specially for your appreciations of our incredible staff around...

Toronto, Canada
Reviewed 5 days ago NEW

Travelled with my husband and 2 daughters. We had a very quick and smooth check-in and were immediately provided with information about the entire complex as well as a map. The bellboy brought us to our rooms which were nice and spacious. Our minibar was refilled daily and we were surprised with a different towel animal each evening. The chocolate...

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5Thank jm1167175
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear jm1167175, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. We are very glad that you enjoyed many aspects of your...

Isle of Wight, United Kingdom
Reviewed 5 days ago NEW

We've just returned from a two week holiday at the Colonial ,it was our fifth trip to Riviera Maya and this was the best resort weve stayed at. We were a bit apprehensive about the size but after a couple of days we managed to find most of the short cuts . One of the nice things was you can...

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5Thank mikebb149
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear mikebb149, We so much appreciate you taking the time to share such a wonderful review about your recent stay at the Grand Palladium Colonial Resort & Spa. We pride ourselves to go above and beyond to ensure our guests total satisfaction and feel happy that you enjoy your stay with us so much. We are also very appreciative of...

VillaVilla
Reviewed 1 week ago

This was a very relaxed holiday the setting was perfect superb beach the adult pools were spot on, the service very attentive not over bearing. The food could do with some attention overall good but the so called a la carte restaurants were very hit & miss some days good other bad. Overall though a very relaxing and enjoyable holiday...

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2Thank VillaVilla
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear VillaVilla, We want to thank you for your preference in selecting our Grand Palladium Colonial Resort & Spa hotel for your holidays as well as for taking the time to tell us about your relaxing stay as this will help us to know how to improve our services and offer splendid holiday experiences to all our guests. We deeply...

Indiana
Reviewed 1 week ago

If you have been reading the reviews of this resort you will be getting a pretty good understanding what this resort is all about. This was our second stay at the Palladium Colonial, third in the Palladium chain. I hope this will be one of many times that we will return over and over. I hope to bring many friends...

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12Thank Anna1
Rosa R, Director de Relaciones con Clientes at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Anna1, First and foremost, thank you for believing in us and for making The Grand Palladium chain your holiday’s destination, for us is really important to realize that our guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the services. Thank you very much...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $323 - $821 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Romantic Hotel in Akumal
#6 On the Beach Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't take to much spending money as this hotel has so much to offer you don't really need it”
 of 5 bubbles teresatotalhair, 21 Feb 2017 | Read review
“Virtually all rooms surrounded by trees so no beach views. Requested upper floor and got third floor in Colonial Block 5 which was ideal.”
 of 5 bubbles PJM2110, 19 Feb 2017 | Read review
“Would look into block 3 in the Colonial side as it is easy to walk to things , but still not too close to be noisy.”
 of 5 bubbles cliffraggettbuilders, 7 Feb 2017 | Read review
“Try and get villa's 7,8 or 9 to be centrally located. Villas with lower numbers are further from the pools & beach. There are no elevators.”
 of 5 bubbles WarmthSeakers, 3 Feb 2017 | Read review
“In colonial section choose the Mayan suites”
 of 5 bubbles adrianarevakova, 30 Jan 2017 | Read review
5 of 5