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Grand Palladium Colonial Resort & Spa

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#7 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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4,876 Reviews from our TripAdvisor Community

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Showing 3,364: English reviews
Hamilton, Ohio
Reviewed 5 June 2013

I took my husband here for his 40th birthday hoping it would live up to reviews I had received. We booked through one of their promotional packages and from the minute we arrived we not pleased with the service/process. We were pushed off to their travel club concierge group. None of them knew what the other one was doing and...

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Helpful?
5Thank shauna w
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear shauna w, Thank you for taking time to share with us and other readers your opinion. For us, the positive and negative comments are very important because we can improve our work every day. I am sorry to know that you have left the hotel with these impressions. If we can help you with anything, don't hesitate to contact...

St Louis
Reviewed 5 June 2013

Been to various Rivera Maya Resorts 8+ times. I would rate this resort as one of our favorite. Positives: Many dining choices. Buffet is air conditioned. Many restaurants for evening dining. No limits on how many times you can go. Most will work you in even without a reservation. Food quality was as good as or better than other resorts...

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Helpful?
1Thank Jim700StLouis
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Jim700StLouis, Thank you for taking time to share with us your comments. We appreciate your time. Best regards, Banesa Burque Resident Manager

Ottawa, Canada
Reviewed 3 June 2013

The food is excellent, both a la carte and the buffet. Even the snack bar is excellent. The employees always greet you with the biggest and sincere ''hola''. The drinks are good, cerveza is cold, the room are clean and large enough, Even if the resort is extremelly large and you need to always walk good distance to go from...

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Helpful?
4Thank JasonGilmore
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear michelgauthier, Thank you for taking time to share with us your comments. I will take note about your observations and I will share this with the entertainment manager. Best regards, Banesa Burque Resident Manager

Cleveland, Ohio
Reviewed 3 June 2013

My husband and I stayed at the Colonial for four nights and five days. This is our 4th time to Mexico and each time we have stayed at different resorts. Overall food was okay and the resort was just average. I was disappointed in the staff at the Grand Palladium. They were not friendly and seemed like they didn't want...

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Helpful?
5Thank Andrea A
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Andrea A, I appreciate your time and your comments. I will take note about your observations and I will see this with our Front Desk Manager. Please, if we can help you in the future, don't hesitate to contact with us. Best regards, Banesa Burque Resident Manager

Denver, Colorado
Reviewed 31 May 2013

Back from another great vacation in Mexico. We stayed for 5 days Wednesday to Sunday. Traveled with my wife and 2 1/2 yr old son. This is our third time to this resort. After a slow check in, we hopped on a gulf cart straight to our room, the driver unloaded our bags in the room. Room was nice. Tile...

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Helpful?
4Thank B D
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear B D, Thank you for your comments. It's a pleasure to know that you have had a nice vacation, one more time with us. Don't hesitate to contact with us if we can help you with anything. Best regards, Banesa Burque Resident Manager

London, england
Reviewed 31 May 2013

11 adults all concurred that this is a lovely hotel to relax for a couple of weeks. Here goes:- cleanliness - very clean indeed Food- lovely, varied menus in buffet, themed restaurants are good too. Pools- preferred the pool at white sands as its not so deep. Very clean. Lots of sunbeds available. Nice temperature, not too cold. Beach -...

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Helpful?
1Thank barryandr
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear barryandr, Thank you for your share with us your comments. Best regards, Banesa Burque Resident Manager

Indianapolis, Indiana
Reviewed 29 May 2013

The grounds and beach at this resort were beautiful and well maintained. Our room was nice too, we upgraded to the outdoor shower, which was nice. Our room did smell musty, but after a few days you got use to it :) The service and food however, were horrible. We've been to numerous all-inclusive resorts previously and the service here...

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Helpful?
6Thank StephanieH37209
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear StephanieH37209, I would like to give you thank you for your comments. I will take note about your observations and I will share with the rest of the team. If we can help you in the future, don't hesitate to contact with us. Cordially, Banesa Burque Residente Manager

Reviewed 29 May 2013 via mobile

Really enjoyed staying in this hotel, we got upgraded to a junior suite and after general chit chat round the pool, turns out we were also in one of the rooms that had recently had a make over, very nice indeed. Very impressed that all staff that dealt with food or drinks all wore hair nets (don't ever recall this...

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Helpful?
Thank VM68
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear VM68, Thank you for your time and your comments. We appreciate so much the opinion of our guests. Best regards, Banesa Burque Resident Manager

Gravesend, United Kingdom
Reviewed 29 May 2013

Returned from our 3rd visit here on 2nd may. Still love this hotel. It offers great value for money. Staff are great we had a towel art every day from our lovely maid. Rooms are clean food is good especially the a la carte ribs and more. Our travel rep Jason was brilliant and very knowledgeable . Took the local...

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Helpful?
2Thank Linda H
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Linda H, In behalf of Grand Palladium team, I would like to give you thank you for share with us your good comments. Please, if we can help you with anything, don't hesitate to contact with us. Best regards, Banesa Burque Resident Manager

White Rock, Canada
Reviewed 29 May 2013

This was my very first trip to an international destination from Canada and I could not have picked a better place to start off my travelling! The Colonial was absolutely wonderful. We had a slight hiccup with our rooms (mostly due to the travel agent), but once that was sorted out, we had an amazing time. I went on this...

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Helpful?
Thank Bissonnette2014
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Thank you Bissonnette2014. We are glad to know that you have had a great time here in Grand Palladium. Best regards from the Riviera Maya, Banesa Burque Resident Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $319 - $791 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 On the Beach Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
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Questions? Get answers from Grand Palladium Colonial Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Top floor rooms are quieter”
 of 5 bubbles Teri11, 28 Feb 2017 | Read review
“Don't take to much spending money as this hotel has so much to offer you don't really need it”
 of 5 bubbles teresatotalhair, 21 Feb 2017 | Read review
“Virtually all rooms surrounded by trees so no beach views. Requested upper floor and got third floor in Colonial Block 5 which was ideal.”
 of 5 bubbles PJM2110, 19 Feb 2017 | Read review
“Would look into block 3 in the Colonial side as it is easy to walk to things , but still not too close to be noisy.”
 of 5 bubbles cliffraggettbuilders, 7 Feb 2017 | Read review
“Try and get villa's 7,8 or 9 to be centrally located. Villas with lower numbers are further from the pools & beach. There are no elevators.”
 of 5 bubbles WarmthSeakers, 3 Feb 2017 | Read review
5 of 5