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Grand Palladium Colonial Resort & Spa

Bookit.comUS$217*
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#8 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
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Grand Palladium Colonial Resort & Spa
Grand Palladium Colonial Resort & Spa
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5,086 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Colonial Resort & Spa
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Showing 3,490: English reviews
Keynsham England
Reviewed 14 July 2013

We stayed here in October 2012 my husband an I were travelling with my brother and sister in law. We had a fantastic time and must say that it was a bonus not having to book the al la carte restaurants all of which we found excellent, one tip if you eat at the fish restaurant on the beach be...

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2Thank kblab
ColonialKantenah, Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Dear kblab, Thank you for your good comments and for the feedback, as our commitment is to provide the best service and attention at all times to our guests, and is really pleasant to realize that our effort has been successful. We are glad to understand that you enjoyed your stay, and please, do not hesitate to contact us if...

Frisco, Texas
Reviewed 13 July 2013

Attended a friends destination wedding and added a few days for relaxation. Overall great experience and a great all inclusive value. Paid for a junior suite and was quite happy. When you check in you get a wrist band to prove you are a guest. Then you can go anywhere on the very large property for door or drink. Buffets...

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1Thank texanative
ColonialKantenah, Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Dear texanative, I would like to thank you for your comments about your stay in Grand Palladium. Our commitment is to provide the best service and attention at all time to our guests. In reference to the observations about the food, let me explain that we work every day to have an excellent quality and enhance the variety to fulfill...

Mechanicsburg, Pennsylvania, United States
Reviewed 11 July 2013

We never thought going to Mexico would be one of our desires. When we were finally pushed by relatives to go, they recommended the Grand Palladium. Turns out is was everything and then some. We went in April and had suer weather. Everything was clean ad the people were wonderful! The pools are strategically located and yet close to the...

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2Thank SRXer
ColonialKantenah, Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Dear SRXer, We would like to thank you for your nice comments about your stay in our resort and particularly about the service and the staff. For us is very important to know the opinion of our visitors to offer a better service every day. Thanks again and we look forward to welcome you back, and if there is anything...

Greeley, Colorado
Reviewed 9 July 2013

This is a beautiful resort but horrible customer service. My son was married at this resort and it was so unorganized, my daughter-in-law had to carry her wedding dress to get steamed and then had to figure out where to pick up on the wedding day since she was not getting any return calls from the front desk. We had...

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1Thank Marie A
ColonialKantenah, Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Marie A, I am really sorry to comprehend that your stay in the resort was a disappointed experience. About the issues that you said in your trip report, I would like to mention that it is important for us as a hotel to know how and where we fall short and what we need to do to better meet...

East Lansing, Michigan
Reviewed 8 July 2013

Overall, we had a fantastic family trip. A few glitches with the room upon arrival along the way that were promptly taken care of by the staff. I can't reccomend this place enough, especially for the price. This is not a Four Seasons type place, but excellent for the money. We would return in the future. Travelled with my wife,...

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5Thank MSUJason
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear MSUJason, Thank you for taking time to share with us and other readers your opinion about your vacation at Grand Palladium. Best regards, Banesa Burque Resident Manager

Glasgow, United Kingdom
Reviewed 8 July 2013

Hey ppl just spent the first 2 weeks in June at this amazing hotel. Cannot fault this hotel in any way. Rooms are spotless maid service every day and mini bar restocked everyday also. Food excellent caters for everyone plenty to choose from in the buffet and if you don't like the thought of serving yourself there are 9 other...

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7Thank Kelco2810
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Kelco2810, Thank you very much for posting a comment on Tripadvisor, -and we are happy to read that you enjoyed the facilities, and services of the resort. Kind regards, Banesa Burque Resident Manager

London
Reviewed 8 July 2013

This resort is fairly large, consisting of four Resorts within its grounds. We stayed at the Palladium Colonial which is twinned with the Kantenah. Close by are the White Sands and Riviera. That said, you have access to the amenities across all of them. I think it fair to say the Palladium was the busiest and possible the noisiest of...

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3Thank Whiskerss
ColonialKantenah, Manager at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Whiskerss, Thank you for your good comments about your stay in our resort and for the nice pictures that you posted. Our goal is not only to make our guests return but to make them feel more comfortable each time and to notice the improvements in our services, we take note of your observations in order to enhance our...

Reviewed 7 July 2013

Hertfordshire UK...Had an amazing family holiday, myself, Husband and three 20 something's. Upgraded on arrival to Kantenah! (These things don't usually happen to us!) Beautiful rooms, just cross a footbridge to Colonial Pool, amazing Reps, so energetic, probably some of the best we have seen by far in any of Caribbean Resorts we have travelled too! Beautiful huge Pool, always...

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9Thank Hertfordsh
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Hertfordsh Thank you very much for posting a positive review about your stay at Grand Palladium ! If we can help you with anything in the future, don't hesitate to contact with us. Kind regards, Banesa Burque Resident Manager

Pontefract, United Kingdom
Reviewed 6 July 2013

The resort is far too big for it's own good. Not impressed at all and the beach was a complete let down when compared to Cuba last year, I have been to Mexico twice now I won't be returning... The room was adequate not always cleaned, had to make the beds myself more than a few times, had an early...

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4Thank Terry H
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Terry H, I would like to offer you our apologies for any incident that you have had during your vacation. Please, if you change your opinion and you decide to visit us in the future, don't hesitate to contact with us. Best regards, Banesa Burque Resident Manager

Wakefield, United Kingdom
Reviewed 4 July 2013

I stayed at this hotel from 17th June to 1st July 2013 with family and friends to celebrate my 21st birthday and I have to admitt it was the best two weeks I have spent abroad! We stayed in the Colonial and although our rooms were standard, to me they were spectacular. The maids would clean our rooms every day...

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2Thank Tasha_Wood
ColonialKantenah, Gerente at Grand Palladium Colonial Resort & Spa, responded to this review

Dear Tasha_Wood, Thank you for taking time to share with us your comments. I am glad to know that you and your family have enjoyed your stay. I will take note about your comments and I will share this information with the rest of the team. If we can help you with anything in the future, don't hesitate to contact...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Breakfast included
  • Room Service
  • Free Internet
  • Spa
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Breakfast included
  • Shuttle Bus Service
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Colonial Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Colonial are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Colonial Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $294 - $1,368 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Colonial Resort & Spa 4*
Number of rooms: 414
Reservation Options:
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Also Known As:
Grand Palladium Colonial Hotel
Hotel Grand Palladium Colonial
Grand Palladium Mexico
Palladium Colonial Resort
Grand Palladium Spa
Grand Palladium Colonial Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Akumal
#5 Top resorts Hotel in Akumal
#6 Romantic Hotel in Akumal
#7 On the Beach Hotel in Akumal
#8 Luxury Hotel in Akumal
#9 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Colonial Resort & Spa staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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5 of 5
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US$217* /night
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Prices are for 1 room, 2 adults
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