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Grand Palladium Kantenah Resort and Spa

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#6 of 22 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Kantenah Resort and Spa
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4,951 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Palladium Kantenah Resort and Spa
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Showing 2,741: English reviews
Andover, UK
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 September 2010

Ok to start off, I travel a lot and this was my 4th holiday of the year. The resort was huge but they did have the buggies which were a nice touch to ferry you around the other resorts if you fancied different scenery, I loved the fat that we were in a sort of jungle enviroment although my wife... More 

Helpful?
5 Thank Mark_Dargan
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you for taking the time to post a good review about your recent experience at our resort. We regret that your overall stay did not exceed your expectations, however.  We appreciate your feedback and sincerely apologize that we failed to meet your expectations. We do offer many unique amenities at our resort. We try to provide all of our... More 

England
Level Contributor
16 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 27 September 2010

Just returned from two weeks at the Grand Palladium Kantenah. Overall we did enjoy our stay but felt that quite a few of the staff - particularly the bar staff - let the hotel down very badly. The hotel itself is truly beautiful, the way it has been built with the minimum disruption to the surrounding jungle and wildlife is... More 

Helpful?
5 Thank sue_in_cumbria
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you for taking the time to share your review with us. Please accept our sincerest apologies for not meeting your expectations. We truly care about our guest's perception of us and we regret having let you down. I can assure you that your feedback will be shared with our management team. In short, thank you for your trust and... More 

Dublin, Ireland
Level Contributor
361 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 347 helpful votes
Reviewed 26 September 2010

Friends of mine were in Cancun last year and were told about the Grand Palladium by a couple they met there. In the end, they booked the Kantenah for September just passed and were eventually joined by various family and friends including myself- 14 in all. The Grand Palladium is situated down the coast from Cancun- about one hour and... More 

Helpful?
6 Thank Gary W
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you for your kind remarks regarding your recent stay at the Grand Palladium Kantenah Resort & Spa; We so much appreciate your kind tone; and feel happy that we were able to live up your expectations In short... thank you. For your words, for your trust, and for your time. It was lovely having you here and we are looking forward to... More 

Errington, Canada
Level Contributor
121 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 25 September 2010

I enjoyed a family trip to this resort last december and even the kids liked it (17 year old female+13 year old male). I will start off with the negative, the bed was so small and so hard it almost killed me and my partner. We have a king size bed at home and got stuck in a double bed... More 

Helpful?
2 Thank anna1760
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you for taking the time to hare your standpoint about your experience at the Grand Palladium Kantenah Resort & Spa. All of our guests’ comments are appreciated, as we are always researching areas to improve upon in order to provide out guests with the quality vacation experience. Our goal is to exceed your expectations and we hope that you... More 

Toronto, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 September 2010

I have no complaints about the actual resort, but I do have MAJOR complaint about the staff and protocol. Basically I had $260 stolen out of my wallet which was in the safe that the hotel provides for each room. No passports, ID's or electronics were take. Here is what happened: On our second night there I came into our... More 

Helpful?
7 Thank flyer038
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you so much for your review. We truly appreciate you taking the time to describe your full experience on our property. We apologize for the issues you experienced and for any inconvenience they may have caused. Your review will be shared with management  We appreciate that you brought these issues to our attention as we work diligently to resolve... More 

Vail, Colorado
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 September 2010

I've been to the Grand Palladium Riviera Maya twice. The first time we stayed at the resort was to scope it out to see if my fiance and I wanted to get married there. After about 30 minutes at the resort, we decided that this was the one for us. We came back home and contacted Rocio to book our... More 

Helpful?
3 Thank skierchic1996
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you for your kind remarks regarding your recent stay at the Grand Palladium Kantenah Resort & Spa; We so much appreciate your kind tone; and feel happy that we were able to live up your expectations In short... thank you. For your words, for your trust, and for your time. It was lovely having you here and we are looking forward to... More 

England
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 15 September 2010

I have just got back from 2 weeks in the Grand palladium Kantenah resort and can not actually find anything to complain about. We imagined it to be good but it was so much better than we expected. The place is spotless and looked after very well! Everyone works so hard at there jobs and you can not fault anything... More 

Helpful?
2 Thank AL-2391
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Awesome! Sounds like you had a splendid trip here at Grand Palladium Kantenah Resort & Spa. We have succeeded providing a memorable vacation. Thank you for your feedback. This information lets us know what we are excelling in and what we need to work on. We really appreciate you and certainly look forward to your next stay with us.  Kind... More 

Punta Cana, Dominican Republic
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 13 September 2010

Think of every compliment you could give = multiply it! this is how wonderful all41 of us loved it. Fantastic wedding and vacation spot!!!!!

Helpful?
3 Thank beenthere082
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Thank you for your nice feedback regarding your stay at the Grand Palladium Kantenah Resort & Spa.  We are delighted to note that you had a pleasant experience on our lovely resort We appreciate your kind tone and look very forward to welcoming you back again in the near future Best wishes Santiago Escañuela Asistente Dirección More 

Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 September 2010

We have been to this hotel last year at the same time, nothing missing food was great hotel was great ,,apart from the bad smell at night due to exermination of some rooms, but beside all that we loved the place, one recomendation would be to change the entertainment shows at night at least ounce every year, (same shows as... More 

Helpful?
4 Thank Pappit0
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Pappito, Thank you for give us your feedback about your experience at Grand Palladium. For us, it's is important that our guests give us their impressions about the hotel and the staff. We will take note of your recomendations for improve our selection shows. We are working now in a new show. If you decide to come back for... More 

Highlands Ranch, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 September 2010

We're returning for ten days in October for the nineth time and have plans for two weeks next April. Our last visit included fourteen friends and family, several for the third time, most experienced foreign travelers. Our niece said she has been in spas all over the world and Palladium's was the best. Everyone thoroughly enjoyed their stay. Need we... More 

Helpful?
1 Thank Artandirene
ColonialKantenah, Gerente at Grand Palladium Kantenah Resort and Spa, responded to this review

Dear Artandirene, thank you for your comments and I am glab to know that you enjoyed your holidays. If there is anything we can do for you, do not hesitate to contact us. acliente.riviera@fiestahotelgroup.com Best regards, More 

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Beachfront
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Kantenah Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium Kantenah are invited to use the facilities provided by the adjoining Grand Palladium White Sand Resort & Spa, the Grand Palladium Colonial Resort & Spa, and the Grand Palladium Riviera Resort & Spa, with the exception of the Royal Suite facilities. ... more   less 

Additional Information about Grand Palladium Kantenah Resort and Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $330 - $936 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Grand Palladium Kantenah Resort and Spa 4.5*
Number of rooms: 422
Reservation Options:
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Also Known As:
Kantenah Palladium Grand
Grand Palladium Kantenah Hotel
Palladium Mexico
Palladium Grand Resort
Hotel Grand Palladium Kantenah
Palladium Kantenah
Grand Maya Palladium Riviera
Grand Palladium Kantenah Resort Spa
g Palladium Kantenah
Grand Palladium Mayan
Hotel Style:
#2 Green Hotel in Akumal
#4 Top resorts Hotel in Akumal
#5 Romantic Hotel in Akumal
#5 On the Beach Hotel in Akumal
#6 Luxury Hotel in Akumal
#6 Spa Hotel in Akumal
#8 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Kantenah Resort and Spa staff and other travellers.
502 questions
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Questions? Get answers from Grand Palladium Kantenah Resort and Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the ground floor are musty smelling”
 of 5 bubbles RhondaEF, 25 Nov 2016 | Read review
“We stayed in villa 6 which was a perfect distance from the buffet, reception, pool and gym. 5 minute walk to everything.”
 of 5 bubbles Mari44_12, 25 Nov 2016 | Read review
“Blocks 6/7 were quiet - ones near main resort are noisier from weddings/parties”
 of 5 bubbles hannaht844, 23 Nov 2016 | Read review
“Use the smaller private pool by the black and white junior club, for a nice, quiet pool with good service.”
 of 5 bubbles gkreim, 22 Nov 2016 | Read review
“Mayan Suites are amazing.”
 of 5 bubbles ComoxJared, 15 Nov 2016 | Read review
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