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Grand Oasis Tulum

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Grand Oasis Tulum
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1,471 Reviews from our TripAdvisor Community

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Showing 803: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 days ago NEW

Excellent resort for a large family of varying ages. Something for everyone! All of the staff was friendly and amazingly helpful. Henery in Coffee & Me greeted us every morning with a smile and made the day start off right. Also Vivi the photographer went out of her way to capture our family reunion and get us the photos before... More 

Helpful?
1 Thank Kathryn Z
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Kathryn, It is a pleasure to know that we exceeded your expectations and that you enjoyed our dining options, entertainment and especially our excellent service. We are proud to say we have a staff always ready to give their best at all times and create positive experiences for our guests. Hope to see you again soon and do not... More 

1 review
Reviewed 6 days ago NEW

We stayed at the grand oasis for a wedding. It was a perfect location for a mixed group of childless adults and families. Beach is great for kids as the waves are gentle and the water very clear. Lots of fish to see right off the beach. We had a room by the kids pool area, which was clean, very... More 

Helpful?
Thank Maria W
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Maria, Thank you very much for sharing such kind comments with TripAdvisor readers, we are pleased you enjoyed your stay with us, it was an honor having you. We greatly appreciate all the suggestions you mentioned, they certainly help us improve in order to satisfy the expectations of our future guests the best way possible. It is a pleasure... More 

1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

A wonderful spot for our family reunion with 19 people! Each one of us had our favorite spot for some private time-- thanks to Henery, the cheerful hardworking barista, the Coffee & Me shop was mine. Highly recommend a visit to sample Henery's delicious coffee treats!!

Helpful?
2 Thank Mark U
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Mark, Thank you for your kind comments. It gives us great pleasure to know that you and your family enjoyed your stay with us. We are glad you liked our Coffee & Me café and, which is the perfect place for coffee lovers as it offers several different types. We will certainly congratulate the personnel that you mentioned for... More 

Aliso Viejo, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 days ago NEW

The Grand Oasis Tulum was much more than we expected. The staff was so friendly, food was great, activities were plenty. You could be active all day, just sit in a chair on the beach or anything in between. Our group of 19, ranging from 15 to 85, had a blast (all of them) We agreed that we would ALL... More 

Helpful?
1 Thank Michael B
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Michael, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We are happy to hear all of you our entertainment and that you thought our restaurants and our selection was great. We go to... More 

1 review
Reviewed 1 week ago NEW

Room: We had a very beautiful room. Beautiful view with balcony. We did enjoyed our room. The room services wasn't great. They forgot to clean our room 3/6 days. I was disappointed with that. I had to request them each time to clean my room. The shower hot water is not always working. Had to tell them so it works... More 

Helpful?
Thank Shabaz M
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Shabaz, Thank you for your comments and observations, we are glad you enjoyed our hotel’s beautiful views and decor. We are extremely happy to know you were able to enjoy our wide variety of foods and beverages and that you had the opportunity to visit local attractions. We will pass this information on to our Housekeeping department so that... More 

London
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 1 week ago

This time last week I was waking up in my clean, large and comfortable room with an amazing view of the ocean. And I would go back in a shot. The resort is not without fault, sometimes the reception is overwhelmed, the piano sounds awful and the tonic is flat. We were hit and miss with meals but the misses... More 

Helpful?
Thank A_whole_world_to_see
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, It is a pleasure to know that you enjoyed your vacations in our hotel and that you received a great service. We are pleased you liked our concept and our calm and relaxed atmosphere. Thank you for the kind comments regarding our Restaurants, it certainly is a unique culinary experience. We hope to have the honor of welcoming... More 

Albany, Oregon
Level Contributor
35 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 1 week ago

This was our second time at this resort and will be coming back. Small resort, very quiet so not for the singles looking to hook up. This place is for families, couples and people looking to relax and chill. Reluctant to rate this place because we'd love to keep it all to ourselves. Some changes, we had black bands last... More 

Helpful?
1 Thank SunSandandBeach40
Broomfield, Colorado
Level Contributor
118 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 1 week ago

First-- we were booked thru a promotional package to stay at the Oasis "Lite". Lucky for us the Lite is being renovated and we were upgraded to stay at the Grand. The main difference (without having seen the other rooms) is the location. The Lite is right up by the road and far from all the restaurants, pools, and beach.... More 

Helpful?
1 Thank ms9331
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, We are pleased your stay with us has motivated you to share such a great review about our hotel. Thank you for highlighting the qualities that made your stay unforgettable. We are very pleased that your stay with us was so good. It is a pleasure to know you enjoyed the upgrades and changes we are constantly making... More 

Sarnia, Canada
1 review
Reviewed 1 week ago

we ve been there for a week and it was a great time ,,,,great food great tequila :) our 12 year old was getting bored at times ,,,they were not many kids her age nor did they have entertainment for older kids ...but other than that it was great

Helpful?
Thank roj82
OasisHotelResorts, Director General at Grand Oasis Tulum, responded to this review

Dear Guest, Thank you for your kind words. It gives us great pleasure to know that you had such a great time during your stay with us, it was an honor having you as a guest. We are happy that you thought our restaurants and our selection of tequilas were great. Our entertainment team works hard to put on activities... More 

Sun Valley, Idaho
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 week ago via mobile

This is a great hotel pick for families who want a beautiful beach with calm water for swimming. The sand is powdery and the beach is quite long for beach walking. The water is calm because it is inside of a coral reef break which is also very nice to snorkel around. The children's pool is fantastic with a pirate... More 

Helpful?
2 Thank ElliotFoz

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
Internet
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort," a haven of tranquility far away from the hustle and bustle of the city where our guests can discover the wonders that nature has to offer. ... more   less 

Additional Information about Grand Oasis Tulum

Address: Km 251 Carret. Chetumal - Pto. Juarez, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $270 - $643 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
Number of rooms: 114
Reservation Options:
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Also Known As:
Grand Oasis Tulum Akumal, Riviera Maya, Mexico
Hotel Style:
#12 Top resorts Hotel in Akumal
#13 On the Beach Hotel in Akumal
#14 Family Hotel in Akumal
#14 Romantic Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Tulum staff and other travellers.
293 questions
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Questions? Get answers from Grand Oasis Tulum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Garden rooms have the ambiance of the breeze blowing through the palms.”
 of 5 bubbles P2057GYmichaelb, 28 Nov 2016 | Read review
“Sian Kan rooms are worth it.”
 of 5 bubbles 493shabazm, 27 Nov 2016 | Read review
“We used a room by the pool to change before airport which was also nice but further from breakfast and beach etc.”
 of 5 bubbles A_whole_world_to_see, 26 Nov 2016 | Read review
“Shared buildings for Grand guests and families only have balconies on the first floor rooms.”
 of 5 bubbles SunSandandBeach40, 25 Nov 2016 | Read review
“sia kahn rooms are the best right on the beach secound time we stayed at them ”
 of 5 bubbles edwardm539, 16 Nov 2016 | Read review
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