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Grand Oasis Tulum

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Grand Oasis Tulum
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1,563 Reviews from our TripAdvisor Community

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Showing 854: English reviews
Linden, Tennessee
Reviewed yesterday NEW

My family and I visited The Grand Oasis Tulum Jan. 7th - Jan 14th. My husband and I are in our 60s. My daughter and her friend in their early 20s. We have stayed at other all inclusive resorts along the Akumal corridor. Bahia, Palladium and Akumal Beach Resort. Not the type of people who need to be catered to....

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Helpful?
Thank PJamiga
Prince Edward County
Reviewed yesterday NEW

We arrived Jan 9 (stayed till Jan 16/17) via Air Canada from Ottawa. We arrived prior to the check in time, however we were sat down, bracelets given and resort info shared with us, and told to come back at 3pm ( we arrived around 1pm). We did a quick wander around and then went to the buffet for a...

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Thank cinpicton
Kitchener, Canada
Reviewed 2 days ago NEW

We stayed from Dec 27- Jan 3 and I would say overall it was a disappointment. First the good things: 1. The staff - everyone was very nice, helpful and friendly. Especially Jesus at the infinity pool bar, and Jose at the piano bar - both very nice and made decent drinks. Also the bartender at the swim up bar...

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Helpful?
Thank slav_co75
OasisHotelResorts, Gerente at Grand Oasis Tulum, responded to this review

Dear Slav, Thank you for this detailed review on our hotel. We feel very glad to know you enjoyed the service from our staff. for us this is one of themost important features we have to offer, a personalized service tnat can make you feel at home. We are glad as well that you enjoyed the drinks and service in...

Reviewed 3 days ago NEW

If you're looking for a calmer, quieter resort look no further. This isn't your crazy, loud pool kind of place. It's mellow and they bill it as "calm" for a reason. Having said that, there are some stand out features. 1 - Kid zone is AWESOME. They have a section of the resort dedicated to kids with a cool floating...

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Helpful?
1Thank Alix D
OasisHotelResorts, Gerente at Grand Oasis Tulum, responded to this review

Dear Alix, Thank you for this fantastic review about our hotel and your experience on it. it makes us very happy that you have enjoyed your visit to our beloved resort. but most importantly, what make us very happy and proud is the fact that you enjoyed the service from our staff. We work hard everyday to try to offer...

Georgetown, Kentucky
Reviewed 3 days ago NEW

We booked a Sian Kaan room. We have done upgraded/butler service rooms before, so my opinion was based on other resorts. I had emailed the hotel prior to our arrival to arrange an early check in/late check out. My email was never answered. Upon our arrival, we were taken to the wrong area to check in. We were then taken...

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Thank Amanda H
Ottawa, Canada
Reviewed 4 days ago NEWvia mobile

The good: The beach, the sun, the ocean....!! Resort seeemed half empty. Never had a problem getting beach chairs, no waiting at the bars, no waiting at the buffet, always got a reservation at the restaurants. The bartenders at the infinity pool bar were excellent - Jesus, Estephania, Jose, and Antonio(?). Salad and fruit was excellent - fresh and delicious....

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Helpful?
Thank Sam117
OasisHotelResorts, Gerente at Grand Oasis Tulum, responded to this review

Dear Sam, Thank you for share your experience at the hotel. All your comments are very important for us as they represent the opportunity of improve our hotel and our services. On one hand it makes us very happy that you enjoyed the beautiful beach, the new "Coffee & Me" and the service of our team at the infinity pool....

spokane, wa
Reviewed 5 days ago NEWvia mobile

I will give Gilberto and Linda 5 stars for the amazing customer service they displayed today. Our stay was not going well for a few reasons, but once we expressed our concerns, Linda and Gilberto went above and beyond our expectations. Thank you for saving our 30th Anniversary trip and making it one to remember. I hope management will take...

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Helpful?
Thank dt1129
OasisHotelResorts, Gerente at Grand Oasis Tulum, responded to this review

Dear Guest, Nothing can make us happier than the fact that our job can help some of our guests to have a fantastic time together. You can be absolutely sure the great job of this two members of our team won't pass unnoticed and that they will be more than glad to know you took home a good memory of...

Bensalem, Pennsylvania
Reviewed 5 days ago NEW

My Parents surprised the family with a paid trip to this resort - so let me preface this by writting that this review is not taking into account finances as the trip was essentially free for me, my wife, and my son. However - I wanted to explain to everyone the experience that we had. Our entire family (Individually) had...

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Helpful?
Thank Russki_91
OasisHotelResorts, Gerente at Grand Oasis Tulum, responded to this review

Dear Russki, Thank you for this detailed review about your experience at the hotel. You mentioned many details that you both like and dislike about the hotel, so I will try to adress each one separately. First we want to mention that we do have some policies about sittings at the resort, and they are think in order to make...

Reviewed 6 days ago NEW

We stayed here in March of last year. I was compelled to write a review based on all the negative reviews I've seen and hopefully persuade some on the fence about coming here to definitely do it. Let's get the negatives out of the way: 1. We got there earlier than check in allowed. The front desk seemed confused at...

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3Thank Scott G
OasisHotelResorts, Gerente at Grand Oasis Tulum, responded to this review

Dear Scott, Thank you so much for this detailed and honest review of our hotel and your experience at it. We thank you for take the time to write and share it and we hope you can come back to the hotel very soon. Since march last year we've been making renovations and we hope you can come and experience...

Reviewed 6 days ago NEWvia mobile

We had a great family vacation at Grand Oasis! My children's first all inclusive type holiday and our first time using a kids club for daytime activities. The kids got to explore all over the resort and loved the girls there...Yulia, Ilse, Jess and Brenda! The resort was definitely situated on one of the best stretch of beaches in that...

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Helpful?
Thank Nicole P
OasisHotelResorts, Gerente at Grand Oasis Tulum, responded to this review

Dear Nicole, Is very nice of you to remember this fantastic girls, they spend such good times with the little ones at the hotel and I'm absolutely sure they'll be happy to know your family remembers them, and that you took a positive experience at the hotel. We thank you for that and for take a couple if minutes of...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
Internet
  • Paid Wifi
Services
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
Official Description (provided by the hotel)
A luxurious vacation that is delightfully down to earth: Grand Oasis Tulum is the place to go for a unique experience. This is "The Calm Resort," a haven of tranquility far away from the hustle and bustle of the city where our guests can discover the wonders that nature has to offer. ... more   less 

Additional Information about Grand Oasis Tulum

Address: Km 251 Carret. Chetumal - Pto. Juarez, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $300 - $521 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Oasis Tulum 3.5*
Number of rooms: 114
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Travelocity and Jetsetter so you can book your Grand Oasis Tulum reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Oasis Tulum Akumal, Riviera Maya, Mexico
Hotel Style:
#12 Top resorts Hotel in Akumal
#13 On the Beach Hotel in Akumal
#14 Family Hotel in Akumal
#14 Romantic Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Oasis Tulum staff and other travellers.
330 questions
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Questions? Get answers from Grand Oasis Tulum staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for an ocean view”
 of 5 bubbles cinpicton, 18 Jan 2017 | Read review
“Sian Kaan to be directly on beach”
 of 5 bubbles amandah346, 16 Jan 2017 | Read review
“don't fall for the tour”
 of 5 bubbles scottgV5991PH, 13 Jan 2017 | Read review
“Double room with twin beds”
 of 5 bubbles , 9 Jan 2017 | Read review
“Grand Oasis Plus or SIAN KA´AN rooms. Don't do the Oasis Lite”
 of 5 bubbles HTownMan, 9 Jan 2017 | Read review
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