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Grand Bahia Principe Tulum

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#8 of 23 Hotels in Akumal
Certificate of Excellence
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Grand Bahia Principe Tulum
Grand Bahia Principe Tulum
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11,685 Reviews from our TripAdvisor Community

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Showing 7,764: English reviews
Halifax, Canada
Reviewed 19 April 2014 via mobile

Pretty good food nice pools time share privilege club is so annoying they target young couples. Asking for like 20000 dollars usd for 20 trips one per year. High pressure sales. Honestly how many young couples have a 20000 dollars visa and if you did need 20000 dollars visa way would you have it paid in full. Another couple said...

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Helpful?
1Thank chickidychina
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor member: Thank you share your experience on TripAdvisor. The comments of our guests are vitally important because they allow us to learn about their experience and improve our service in order to achieve the satisfaction of our guests and create unique experiences. Rest assured that your notes have been shared with the departments involved in order to make...

Kent, United Kingdom
Reviewed 19 April 2014

We stayed in March sorry for the delay in this report. We went with our fingers crossed as the reports varied , we had nothing to worry about at all. We went with T.Cook but arranged a private transfer through Resorthoppa , that maybe was not the best choice after a delay in finding our taxi as he did not...

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15Thank ianp37
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor member: Thank you for your kind review which you have shared with other travelers. We appreciate that you took the time to remember us. Your experience is a true testament of the dedication of our staff to ensure that you have all the necessary ingredients for an unforgettable vacation. The fact that we continue to receive positive reviews...

Kelowna, Canada
Reviewed 18 April 2014

It was our first trip to the Riviera Maya. Loved the fact that the majority of visitors at this resort were fellow Canadians. Staff are very friendly. Beach was very nice. A lot of walking so that is one recommendation that you bring good walking shoes/flip flops and bandaids of you tend to blister. We took the Collectivo to Playa...

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Thank Rich0767
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Rich: Thank you for choosing Bahia Principe Riviera Maya Resort; it is nice for us to realize when our guests have a good time during their holidays. At the same time we are appreciative with your fine impressions of our hotel and would like to mention that we will be very happy to welcome you back here at Bahia...

Halifax, Canada
Reviewed 18 April 2014

My title of this review is a little deceptive.. Apologies :) My group of 12 arrived on April 6, 2014 and was greeted with cocktails and courteous staff.. We were advised that our rooms were not yet ready however, go grab some lunch and by the time we were finished, the rooms would be done.. Which was exactly what happened....

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2Thank Pearla13
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor member: Thank you for giving us your nice feedback about the time you had at the Bahia Principe Riviera Maya Resort and the activities that you had enjoyed. Please be sure that we keep on working to improve our services and trust you will allow us another chance to restore all your confidence in Bahia Principe Hotels &...

Reviewed 18 April 2014

Bahia principe tulum resort was very nice, well maintained and clean. The service for the most part was really good, friendly staff, wait staff in particular was amazing. Would I go back to Bahia principe tulum? Yes :)

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3Thank Csikosmcintyre
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor member: Thank you for giving us your nice feedback about the time you had at the Bahia Principe Riviera Maya Resort and the activities that you had enjoyed. I believe that your suggestions will be very useful for other readers. It is important for us to know that our associates’ efforts are appreciated by our guests. We will...

Alberta
Reviewed 18 April 2014

This place was great! Staff was helpful and understood English very well. We were impressed with the variety of food at the buffet. Like others have said it wasn't the hottest temperature wise but it was good. I recommend staying in the Diamond club for ease of access to everything as it's a very large resort. If you need anything...

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2Thank CalgaryGirlAlberta
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor member: We feel much honored to read your kind remarks in regards of your visit to our hotel. On behalf of all the staff of the Bahia Principe Riviera Maya Resort, we want to express our appreciation for the time you took to write and describe your appreciations of the service we provide. You can be assured that...

Vancouver, Canada
Reviewed 17 April 2014

This was our 5th all-inclusive and we, "The Jerrys", truly enjoyed every aspect of Gran Bahia Principe Tulum - resort layout, food, bars, pools, activities, the staff, and the other connected resorts (Akumel and Coba). The beach and water are the only weaknesses of this resort. Having said that we still enjoyed snorkelling off of both Tulum and Akumel resorts....

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3Thank Jerry C
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Jerry´s: We take this opportunity to thank you for giving us your feedback about the time you had at the Bahia Principe Riviera Maya Resort and the activities that you had enjoyed. I believe that your suggestions will be very useful for other readers. Please be sure that we keep on working to improve our services and trust you...

Reviewed 17 April 2014

The physical part of the resort is beautiful and immaculately cared for. The food and beverages were excellent and the staff could not have been more helpful and eager to please. There were planned activities for every age group. The beach was well cared for and pristine. Mother Nature was our only problem with high winds everyday so all of...

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2Thank Peterbob1
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Peter: It sounds great that you had enjoyed yourselves during your visit to Bahia Principe Riviera Maya Resort and that you had left behind for a while the bustle of everyday life. Thank you for the time you took to add your opinion at this website and for staying with us and we look forward to be able to...

Ottawa, Ontario, Canada
Reviewed 17 April 2014

Lovely resort with everything you would like. 7 of us arrived at 3 in the afternoon after an 90 min transfer from the airport with Air Canada vacations. The resort is really huge upon first introduction. Our room allocations ware close by initially but ended up that one family was move do the opposite side of the complex due to...

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2Thank Deirdre K
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear TripAdvisor member: On behalf of the Bahia Principe Riviera Maya Resort, I would like to thank you for taking the time to write about us. The management and staff extend our sincerest apologies for any inconveniences which you may have experienced Please be assured that we have addressed your letter to the general manager in order to take measures...

Ottawa, Canada
Reviewed 17 April 2014

Just returned from Grand Bahia Principe Tulum Mexico. We were at this resort five years ago (2009) and we decided to return. The grounds at this resort are immaculate and the staff work on them constantly. However that type of care has not been taken on the rooms. The rooms need updating and work completed on them. Within the first...

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Thank Heather T
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Heather: First of all thank you very much for staying in the Bahia Principe Riviera Maya Resort and taking the time to write your impressions and suggestions, to improve the service we are offering. It is our priority to provide excellent customer service throughout the entire stay and be ensured we will be discussing your concerns with all the...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (1 h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 

Additional Information about Grand Bahia Principe Tulum

Address: Crta Chetumal - Cancun km 250, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $247 - $597 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 960
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Akumal, Riviera Maya, Mexico
Hotel Style:
#6 Family Hotel in Akumal
#6 Top resorts Hotel in Akumal
#7 Romantic Hotel in Akumal
#7 On the Beach Hotel in Akumal
#7 Spa Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Bahia Principe Tulum staff and other travellers.
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Questions? Get answers from Grand Bahia Principe Tulum staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get a room closest to where you will be spending most of your time.”
 of 5 bubbles jeremymV8195HM, 23 Feb 2017 | Read review
“Choose your villa carefully!”
 of 5 bubbles zbethnj, 23 Feb 2017 | Read review
“They moved us to a top floor with ocean view and was perfect. pool bars 100 feet away lol”
 of 5 bubbles cpalson, 22 Feb 2017 | Read review
“The property is huge, so pick the area of the resort you'll use most and get a room there. Reception will probably be uncooperative.”
 of 5 bubbles ClancyCat202, 21 Feb 2017 | Read review
“Ask for a room close to the main buildings or you will be walking a lot; away from backing snack bar”
 of 5 bubbles krystalnameth, 20 Feb 2017 | Read review
5 of 5