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Grand Bahia Principe Tulum

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#8 of 22 Hotels in Akumal
Certificate of Excellence
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11,238 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Bahia Principe Tulum
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Showing 7,519: English reviews
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 August 2013 via mobile

Beach was great but we had our towels taken. Room ac was very poor. We hardly slept as it was warm and all our clothes ended up smelling damp! Cigarettes were stolen from our room! Buffet meals tended to be the same each night and the a la carte restaurants were as understaffed as the bars! A few staff were... More 

Helpful?
2 Thank Jacquiedawn
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Jacquie: Thank you very much for taking the time to write a review about your last stay with us. It will certainly help us to keep focus on costumer satisfaction and fulfillment of our hotel standards. We are very concerned to learn about your disappointing experience and are sorry to hear that we could not fulfill your expectations. Some... More 

Hamilton Ontario
Level Contributor
52 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 12 August 2013

The resort like I said is very big. Yet, the grounds are very well kept. Everything is spread out all around. So be prepared to walk, or wait for the carts to transport you around. The beach has lots of rocks, and coral, and not much sandy area in the water to enjoy. None of the buffets in all three... More 

Helpful?
Thank Jace898
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Jace: Thank you for your kind review. We appreciate that you took the time to remember us. Your experience is a true testament of the dedication of our staff to ensure that you have all the necessary ingredients for an unforgettable vacation. We are looking forward to welcome again. We will be very happy to be at your service... More 

Chester, New York, United States
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 August 2013

The resort was very large and beautiful. We stayed in the Hacienda section. It was very quiet. The pool gets crowded and you have to get up early to reserve a shaded spot. The room was clean and cool. We were on the ground floor. The buffet was very good. The water was a little chlorine tasting, so I would... More 

Helpful?
Thank Sue C
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Sue: Thank you for your kind review which you have shared with other travelers. We appreciate that you have allowed us the honor of serving you. Your recommendation of our property is also encouraging our management and staff who ensure that your vacation is relaxing. We appreciate that you took the time to specify the highlights of your trip:... More 

Hamilton, United Kingdom
Level Contributor
26 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 August 2013

I have recently joined trip advisor and still go on about this place to people so I had to come on here to tell people about it The first time I visited was when the swine flu thing happened so things were shut and the place was quiet but still had an amazing holiday everyone was great, couldn't do enough... More 

Helpful?
2 Thank Graeme S
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Guest, On behalf the Management and all the staff of the Grand Bahia Principe Tulum resort, we would like to send you our warmest appreciation for choosing our hotel for your two previous holidays. We would like to thank you for your positive review about our services and for recommending our resort, it is for guests like you that... More 

Stockport
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 August 2013

We stayed 20th Jul - 3rd Aug 13 in Hacienda/Diamond apartments in the Tulum hotel. Room - We had 3 rooms on top floor (villa 43 and 44) which were a reasonable size, with a balcony and a great view of the gardens (and even a bit of sea, 100 yds away!) Air conditioning with room fan was great, (but... More 

Helpful?
3 Thank s80mjb
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Big Family: On behalf of all the hotel staff; thank you for your informative review. We were delighted to hear that you had a wonderful vacation with us. At the Grand Bahia Principe Resort we take pride in offering our guests good accommodations and the very best in food and beverages. Our Club Hacienda area is a private and... More 

Hamilton, Texas
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 August 2013

Beautiful resort! Well kept with great grounds. The buffet was as good as you would expect a daily buffet to be. The waiters do. Good job except keeping the water glasses full. The front desk was helpful. The only bad part was the a la carte reservations and getting to eat at those restaurants. The people making the reservations weren't... More 

Helpful?
Thank Elaine L
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Elaine: We are very happy to have had the opportunity of hosting you. The nice notes like the one you kindly posted on the Trip Advisor webpage are very appreciated by us. Thank you for taking some time to express your impressions during your stay at the Bahia Principe Riviera Maya Resort. It is very nice to read that... More 

iberia mo
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 10 August 2013

We went into this vacation knowing that there were some bad reviews out there, well believe me everyone of them were true. There were 6 adults in our party, so we had three rooms in the hacienda section. One room the air conditioner kept quitting ,so they moved us, and then three days into our stay my son came back... More 

Helpful?
1 Thank cindy101186
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Appreciated Cindy: For the Bahia Principe Resort all observations, suggestions or criticisms are very important, because our clients are the best supervisor we have. We are truly sorry that we have not exceeded your expectative during your staying with us. However we thank you, to offer to us the opportunity to learn from this experience. We are not happy to... More 

Glasgow, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 10 August 2013

a very enjoyable holiday staff could not do enough for you rooms were comfortable and clean overall a really good holiday would recommend to any friends going to mexico it was good that you could move between complexes and still be able to use wrist band. transport between resorts were very good and even if you were just walking to... More 

Helpful?
1 Thank brian t
RRPPTULUM, Public relations at Grand Bahia Principe Tulum, responded to this review

Dear Brian, On behalf of the entire Grand Bahia Principe Tulum team I would like to thank you for your recent stay at our hotel and for recommending our hotel to our future guests. We are so glad to hear that had a very enjoyable holiday at our resort, most of our guests appreciate the opportunity to enjoy the facilities... More 

Cardiff, United Kingdom
2 reviews
Reviewed 9 August 2013

Holiday was fantastic pool areas were clean and well kept, food wonderful and loads of choice plenty being cooked freshly and a la' carte restuarants booked easily enough as long as you are prepared to spend time booking with the hotel services but sadly the lack of air-con in all the restuarants with the exception of the Don Pablo a... More 

Helpful?
Thank jack l
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Jack: I hope you had a wonderful 25th wedding anniversary at Bahia Principe Riviera Maya Resort. Thank you for celebrating with us. And thank you as well for giving us your gracious description of the hotel installations and service; we are always glad to read that our guests enjoy themselves and that this case was not an exception. It... More 

Acton, ontario
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 8 August 2013

This was our second trip to this Fantastic Resort, and was as expected from the beginning, it was perfect, this time we brought our 18 yr. old son with us. The Staff were very friendly, say Hello to "Saul" & "Jose the servers in the large dining area as you enter the dining area, they take excellent care in prepping... More 

Helpful?
1 Thank Wayman H
RRPPTULUM, Public Relations at Grand Bahia Principe Tulum, responded to this review

Dear Wayman: Thank you so much for choosing to return to your second home at the Mexican Caribbean again and sharing your review. It is nice to know that you have enjoyed our service and the hotel facilities. The Bahia Principe Riviera Maya Resort family hopes to have the pleasure of welcoming you for the third time and give us... More 

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Amenities

Highlights
  • Pool
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Room Service
About the property
  • Beachfront
Things to do
  • Pool
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Tennis Court
  • Spa
  • Casino and Gambling
  • Hot Tub
  • Golf Course
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Concierge
  • Multilingual Staff
  • Babysitting
  • Room Service
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
Facilities and services 3 pools (including 2 with Jacuzzi for relaxation) 1 Jacuzzi Large sun terrace with loungers and sun umbrellas BAHIA SPA (additional charge) Sports facilities: gym, 5 tennis courts, bicycles Motorised sports (additional charge) Water activity and scuba diving centre Entertainment amphitheatres WiFi access in the lobby (1 h per day free of charge) and in rooms additional charge) 1 buffet restaurant 3 a la carte restaurants 6 Bars Snack-Bar Wedding gazebo Dolphinarium (additional charge) Riviera Maya Golf Club: 18 long holes and 9 executive holes with lakes, natural wells and Mayan forest Hacienda Dona Isabel: karaoke bars, shows, live music and disco. Rooms 978 rooms including 4 types: Superior, Superior Junior Suite, Superior Club Hacienda and Club Hacienda Junior Suite. The Junior Suites are larger than the Superior rooms. Room facilities: King size bed (Superior Junior Suites) or 2 full size beds Sitting area (Superior Junior Suites) Fully-equipped bathroom: shower, wash basin, magnifying mirror and hair dryer Hydromassage bath tub (Superior Junior Suites) Bathroom amenities Balcony or terrace Air conditioning Ceiling fan Telephone Radio alarm clock Flat screen satellite TV Mini-bar (included) Coffee-making facilities Safe (additional charge) Ironing set WiFi (additional charge) Club Hacienda rooms (See page 18, Club Golden, Club Hacienda) Children Bahia Scouts Children can enjoy a range of specially-tailored facilities: Children's pool Mini Club with activities for children aged 4 to 12 Evening Mini Disco Bahia Scouts Water Park Other services On-site miniature railway providing access to all facilities 24 hour medical service (additional charge) Pharmacy (additional charge) Personalised diet option for celiacs and diabetics Cash point Specialised service for organising weddings, events and anniversaries Casino ... more   less 

Additional Information about Grand Bahia Principe Tulum

Address: Crta Chetumal - Cancun km 250, Akumal 77760, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $248 - $645 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Grand Bahia Principe Tulum 3.5*
Number of rooms: 960
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Also Known As:
Bahia Principe Tulum
Tulum Bahia Principe
Gran Bahia Tulum
Gran Bahia Principe Tulum Akumal
Gran Bahia Principe Hotel
Gran Bahia Principe Riviera Maya
Gran Principe Tulum
Gran Bahia Principe Mayan Riviera Resort
Gran Bahia Principe Mexico
Grand Bahia Principe Tulum Akumal, Riviera Maya, Mexico
Hotel Style:
#6 Family Hotel in Akumal
#6 Top resorts Hotel in Akumal
#7 On the Beach Hotel in Akumal
#7 Romantic Hotel in Akumal
#7 Spa Hotel in Akumal
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Questions & Answers

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1,699 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms that face away from busy hot spots like the pools and bars, as they can get noisy.”
 of 5 bubbles teddyvalentine2016, 4 Dec 2016 | Read review
“Main floor rooms are succeptable to jungle animals. We chose third/top floor.”
 of 5 bubbles beverlyannk, 30 Nov 2016 | Read review
“We requested building 40 the rooms have an ocean view as well as pool view, rooms on 2nd floor have a great view.”
 of 5 bubbles The_Smiths0771, 29 Nov 2016 | Read review
“Big resort!”
 of 5 bubbles X1184TFdanielc, 29 Nov 2016 | Read review
“Rooms closer to Reception”
 of 5 bubbles izabelar590, 27 Nov 2016 | Read review
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