We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Want the lowest hotel prices? You're in the right place. We check 200+ sites for you.

Grand Palladium White Sand Resort & Spa

Show Prices
#10 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
Enter dates for lowest prices
powered by PriceFinder
Check In Check Out
1 room 2 adults 0 children
We check 200+ sites to find the latest and lowest prices.
Professional photos
Grand Palladium White Sand Resort & Spa
Grand Palladium White Sand Resort & Spa
Panoramas (30)
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,577 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,534: English reviews
Start your review of Grand Palladium White Sand Resort & Spa
 Click to rate
Grande Prairie, Canada
Reviewed yesterday NEW

Just got back from a 10 day stay at GPWS. We travelled with our 10 and 7 year old and stayed in a suite which offered us a separate room from them, which is nice for a little privacy. We loved the refresh of the rooms! New beds, couches, paint colours etc. Cleaning service was consistent everyday, as was fridge...

 Report
Helpful?
Thank hurricaneblues
Saskatoon, Saskatchewan, Canada
Reviewed 3 days ago NEW

Some may think that there is always something to make a holiday less than perfect but that was not the case for my wife and I on our visit to the palladium. This was our fourth visit to the hotel and the best yet. Right from the start our ground transportation was ready for us even though our flight was...

 Report
Helpful?
1Thank Kerry S
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Kerry S, First and foremost, thank you for believing in us and for making Grand Palladium White Sand your favorite holiday’s destination, for us is really important to realize that our repeat guests feel like home and become part of our Palladium family. We really appreciate your comments, especially because you know well the hotel and the services from...

Chilliwack, Canada
Reviewed 6 days ago NEW

Had a really great time for our first vacation to Mexico. awesome rooms and staff. We really enjoyed our lobby of the White Sand. We had an amazing server named Teresa. Teresa was always very friendly and outgoing. Such a sweet person.. We had really good service everywhere at the hotel.

 Report
Helpful?
Thank jersey28
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear jersey28, Thank you for the wonderful comments regarding your recent stay. Our staff is the basis of what makes Grand Palladium White Sand special. It’s wonderful to know that their genuine dedication was so obvious during your stay. We want to thank you for selecting us on your first trip to Mexico, we are so happy that you are...

Muskoka District, Canada
Reviewed 1 week ago NEW

2017 was the 4th or 5th time that we have stayed at Grand Palladium, White Sand resort. We have tried a few others on the Mayan Riviera, but we keep returning to White Sand. This year we noticed a few changes which basically means reduced services. Our favourite lunch time restaurant beside the big pool was no longer open. The...

 Report
Helpful?
2Thank Joe_Ursano
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Joe_Ursano, First of all, thank you for your preference on selecting Grand Palladium White Sand Resort & Spa for your holidays, we also thank you for your kind feedback and the time to send us your review as through our customers is where we get constructive, impartial and especially useful criticism that prospective customers expect to know about our...

Reviewed 1 week ago

Just got back from our first time at this beautiful resort. We had an absolutely amazing time!!! Even though the resort is very spread out, there were plenty of shuttles to take you from place to place or if you wanted to walk it wasn't too bad. The food was fantastic. Be sure to make a reservation for the hibachi...

 Report
Helpful?
1Thank Mary d
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Mary d, We are pleased to hear your wonderful feedback regarding your vacation. We want all of our guests to feel pampered and well attended during their stay, and we are thrilled to know you enjoyed your experience Between spending time on the beach, to watching the incredible shows at night entertainment, to enjoying the spectacular massages in Zentropía...

West Kelowna, Canada
Reviewed 1 week ago

The staff are excellent and friendly. Our favorite bar is the Colonial. Ricardo, Santiago, and Manuel are the best! Ricardo has eyes in the back of his head making sure that our drinks are never empty. Santiago is awesome and fast as well. He is always friendly and willing to help me with my Spanish. Manuel the little guy with...

 Report
Helpful?
Thank 40tammy
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear 40tammy, Thank you for the wonderful comments regarding your recent stay. Our staff is the basis of what makes Grand Palladium White Sand Resort & Spa special. It’s wonderful to know that their genuine dedication and effortless kindness was so obvious during your stay, so much that they exceeded your wildest expectations. We will let the people you’ve mentioned...

Reviewed 1 week ago

This was an amazing resort. The food was excellent and exceeded my expectations, even the buffet. The rooms were clean and beautiful. The pool was amazing. The only bad thing was the beach had lots of coral and was hard to swim.

 Report
Helpful?
Thank Jennifer n
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Jennifer n, It was a real pleasure to read your review, we appreciate the time that you took of your day to write this impressive comments about all the aspects of your stay, aspects that you loved and enjoyed while staying at Grand Palladium White Sand Resort & Spa. We pride ourselves on the service we provide our guests,...

Halifax, Canada
Reviewed 1 week ago

In December, 2016, my family (14 people in total, ranging in age from 1 year - 77 years) travelled to Mexico to vacation for a week. Below is an overview of our experiences at Grand Palladium White Sand Resort and Spa. Pick up at airport – our transfer from the airport to the resort was smooth and easy. We found...

 Report
Helpful?
1Thank lh172017
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Ourlittlefamily0f3, Thank you for taking the time to send us your comments, it is a great honor that you selected Grand Palladium White Sand Resort & Spa to spend your Pre-Christmas vacations at the Riviera Maya. We are very pleased that you have found the pools, beach, grounds and facilities in general to be most pleasant and enjoyable, as...

Surrey, Canada
Reviewed 2 weeks ago

Our second time to this resort. We love the layout of the whole resort ,we love walking and using the gym facilities as well ! The staff was very friendly and helpful, We enjoyed all of the restaurants ,The Thai and the seafood were our favourites !! lots of options for entertainment,There are two lobbies at night with theater shows...

 Report
Helpful?
3Thank warrendb2017
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear warrendb2017, First of all, thank you for your trust and for returning to our beautiful paradise, we are so happy that you enjoyed your stay so much the first time you were here, that you came back to recall all those incredible moments. On behalf of all the Grand Palladium White Sand Family, we thank you for highlighting all...

Reviewed 2 weeks ago via mobile

Great week especially enjoyed the band conclasse , they were very talented and made it fun. Enjoyed the spa area very much. The beach was great, not much to see snorkeling , water was very warm for feb , plenty of beach furniture, the pools were also warm and enjoyed the service. We been to many resorts but this rises...

 Report
Helpful?
Thank Tom T
Rosa R, Director de Relaciones con Clientes at Grand Palladium White Sand Resort & Spa, responded to this review

Dear Tom T, We are pleased to hear your wonderful feedback regarding your vacation. We want all of our guests to feel pampered and well attended during their stay, and we are thrilled to know you enjoyed your experience at Grand Palladium White Sand. It is amazing to hear that you are one of the many incredible fans that love...

3,918 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2952)
Viewed
Pool/Beach Area (738)
Viewed
Hotel & Grounds (650)
Viewed
Room/Suite (317)
Viewed
Dining (175)
Viewed
Family/Play Areas (44)
Viewed
View from Room (55)
Viewed
Bathroom (40)
Viewed
Business Centre/Function Rooms (8)
Viewed
2:52
Videos (19)
Viewed
Other (906)

TripAdvisor Photos: Professional photos exclusively commissioned by TripAdvisor

Viewed
All TripAdvisor Photos (939)
Viewed
Adults Pool (15)
Viewed
Amenities (289)
Viewed
Beach (34)
Viewed
Junior Double Suite (PRE-RENOVATION) (64)
Viewed
Kids' Pool (5)
Viewed
Los Rocas Saltwater Pool (24)
Viewed
Main Pool (50)
Viewed
Mayan Suite (PRE-RENOVATION) (65)
Viewed
Dining (244)
Viewed
Secret Pool (Adults Only) (14)
Viewed
Suite King (PRE-RENOVATION) (63)
Viewed
The Hotel (72)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (27)
Viewed
Family/Play Areas (4)
Viewed
Dining (7)
Viewed
Room/Suite (10)
Viewed
View from Room (1)
Viewed
Bathroom (1)
Viewed
Pool/Beach Area (2)
Viewed
Hotel & Grounds (1)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Also consider these accommodations in or near Akumal
9.9 km away
Grand Bahia Principe Coba
0.4 km away
Grand Palladium Kantenah Resort and Spa
1.3 km away
Grand Sirenis Riviera Maya Resort & Spa
Show Prices
Show Prices
Show Prices
38.1 km away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#3 of 211 in Playa del Carmen
2,776 reviews
10.2 km away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
7,817 reviews
0.3 km away
Grand Palladium Colonial Resort & Spa
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Free Parking
  • Beachfront
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium White Sand Resort & Spa is located on a spectacular, private Caribbean beach-front complex that boasts of 800 meters of white, fine sand and turquoise blue waters. Guests of the Grand Palladium White Sand are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium Riviera Resort & Spa (excluding the Royal Suite facilities). ... more   less 

Additional Information about Grand Palladium White Sand Resort & Spa

Address: Carretera Chetumal-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $342 - $1,115 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium White Sand Resort & Spa 4*
Number of rooms: 264
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Priceline and Jetsetter so you can book your Grand Palladium White Sand Resort & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Grand Palladium White Sand Resort And Spa
Grand Palladium White Sand Hotel Akumal
Palladium White Sands
Grand Palladium White Sands Resort
Grand Palladium White Sand Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#5 Green Hotel in Akumal
#8 Top resorts Hotel in Akumal
#8 On the Beach Hotel in Akumal
#8 Spa Hotel in Akumal
#9 Luxury Hotel in Akumal
#13 Romantic Hotel in Akumal
#13 Family Hotel in Akumal
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium White Sand Resort & Spa staff and other travellers.
200 questions
Ask a question

See all questions (200)

Questions? Get answers from Grand Palladium White Sand Resort & Spa staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“get a suite if you would like a separate bedroom.”
 of 5 bubbles hurricaneblues, 26 Feb 2017 | Read review
“Our room was nice..like that it was set away from main lobby. Clean room and very spacious. Appropriate for a couple.”
 of 5 bubbles jersey28, 21 Feb 2017 | Read review
“White Sand buildings 54 or 56 are good. Pick the third floor”
 of 5 bubbles Joe_Ursano, 20 Feb 2017 | Read review
“Check out a map of the resort before you book. It would help you decide which section to be in”
 of 5 bubbles S7321OEmaryd, 17 Feb 2017 | Read review
“We had a room near the beach and they are quiet. It was on the ground floor and we nevery had a problem with noise”
 of 5 bubbles jennifernW105MT, 15 Feb 2017 | Read review
5 of 5