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Grand Palladium Riviera Resort & Spa

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#10 of 23 Hotels in Akumal
Certificate of Excellence
GreenLeadersSilver level
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Grand Palladium Riviera Resort & Spa
Grand Palladium Riviera Resort & Spa
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2,944 Reviews from our TripAdvisor Community

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Showing 1,509: English reviews
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Victoria, Canada
Reviewed 1 week ago

We arrived late at night to a band playing extremely load music. The band was playing very close to the check in front counter. This made it very hard to communicate with the check in clerk and to hear what they had to say. I like load music but this was over the top. When you have to yell to...

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Helpful?
2Thank garden120
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear garden120, Thank you for your good comments and for the feedback, about your experience at Grand Palladium Riviera, as our commitment is to provide the best service and attention at all times to our guests, and the way we can do it is to know what our guests like and the things we can enhance. First of all we...

Reviewed 1 week ago

This is our 1st trip to Mexico. 4 other trips to Punta Cana, 2 of which we stayed at the Grand Palladium Punta Cana. This is our favourite place so far. Staff are very friendly and helpful. Place was spotlessly clean. Ride service from lobby to lobby and to our room was excellent. Entertainment was good. Snorkelling was good. LOVED...

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Helpful?
1Thank Cathy V
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Cathy V, Thank you for finally finding the opportunity to visit us in Mexico, we appreciate your loyalty to our Brand and are very glad that you enjoy your overall stay here. It makes u feel proud to know that we have managed to be your favorite resort, thanks to the staff that makes an incredible work, from keeping...

Brooklyn, New York
Reviewed 1 week ago

Great overall stay, food excellent and plentiful, no trouble accessing any specialty Restaurant,help very pleasant and accommodating.Property had an abundance of live entertainment with 2 full production shows and live music daily at the beach and pool, and nightly in the lobby.

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Helpful?
Thank goodlad4
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear goodlad4, Thank you so much for sharing your lovely experience at the Grand Palladium Riviera Resort & Spa. It makes us really proud to know that most of the aspects at the resort, like our good cuisine, our welcoming staff and many services were very satisfying, we do however, feel very sad to know that the beach was not...

Rochester, New York
Reviewed 1 week ago

CON CLASSE IS THE BEST - PALLADIUM BETTER MAKE SOME CHANGES Like most places in the Mayan Riviera, Palladium is a beautiful resort with nice quiet feel, and while every place needs some improvement, there is a big change that needs to be made. My husband and I like to stay up late listening to the music bands and Con...

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Helpful?
Thank dannystefania
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear dannystefania, We appreciate your loyalty to our resort and are honored to have the opportunity to serve you and your husband when staying in beautiful Playa del Carmen. We appreciate your love to the fantastic Con Classe Band and the great atmosphere that they bring every night they perform in the lobby, we will gladly share your concerns with...

Suffolk
Reviewed 1 week ago via mobile

Absolutely wonderful hotel' but apparently has a reputation of being overbooked so we ended up n a room with no beach just rocks, a long walk for any meals, pools, amenities and reception area. We actually done our research and booked an ensuite near everything and ended up in a completely different hotel on a huge complex. Meals are very...

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Helpful?
1Thank Ardmast2
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Ardmast2, Thank you so much for your review. We truly appreciate you taking the time to describe your full experience on our property. First of all, thank you for your compliments towards our facilities, good food selection and helpful staff, although we were very saddened to read that our attentions regarding your room request did not live up to...

Vancouver, Canada
Reviewed 2 weeks ago

My wife and I escaped Canadian winter at this resort from Feb 18 - 25, 2017 ,We thoroughly enjoyed our stay. The staff and service were excellent - always pleasant and hardworking. We thought the food was great. We ate well at the each morning buffet for breakfast and that largely carried us through to dinner. We ate at an...

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Helpful?
1Thank kburgess2017
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear kburgess2017, We are indeed thrilled to hear that you were able to sit back relax, and have an enjoyable stay. A recommendation for other travelers to stay at our Hotel is the best reward for all our staff. It makes us happy to know that you had a wonderful vacation and we were able to live up your expectations,...

Vancouver Island, Canada
Reviewed 2 weeks ago via mobile

We have visited the GP many times, I thought I would send a quick review about our Feb'17 trip. The Grand Palladium is a fantastic resort with amazing staff! Our shuttle gets us to the resort in just over one hour from the Cancun airport. Each time we can't wait to take in all the changes and visit the staff...

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Helpful?
Thank merv39
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear merv39, Thank you for your wonderful review on your last visit in February and your kind recommendations for future travelers, for us it is always comforting to know that the excellent service and facilities provided by the Grand Palladium are recognized by our guests, especially our returning guests that give us the pleasure to welcome them every year. We...

Frederick, Maryland
Reviewed 2 weeks ago

Went with family (3 of us total) & just got back, so sad to leave! Overall it was awesome. Great weather for us which was a plus - had the best beach experience lounging by the beach bar and then at the adult pool, Freddie is the man!! AND THE BUFFET. Oh my it was delightful!! Celso Cocom was our...

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Helpful?
Thank RDemers11
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear rebeccademers11, We so much appreciate you taking the time to share such a wonderful review about your recent stay at the Grand Palladium Riviera Resort & Spa. We pride ourselves to go above and beyond to ensure our guests total satisfaction. Nothing makes us happier than hearing from our guests about the fabulous service and personalized attention they received...

Reviewed 2 weeks ago via mobile

First of all the place was absolutely gorgeous and huge might I add. You were welcome as soon as you arrived and the service from then on was exceptional. The best part was the POP entertainers. Filipe, Gabriel, Roberto, Julio, Oscar and Jemma were all amazing and made the week 1000X better. Jemma is a great teacher and dancer. I...

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Helpful?
Thank Kaylamarie_yates
Rosa R, Director de Relaciones con Clientes at Grand Palladium Riviera Resort & Spa, responded to this review

Dear Kaylamarie_yates, Thank you for staying with us for spring break and for your kind review and recommendation to other travelers to come to our Hotel Grand Palladium Riviera. We are also very appreciative of the compliments for our exceptional staff throughout the property, and will be sure to share your comments with Jemma, Oscar, Gabriel, Alfredo, and everyone else...

Niagara Falls, Canada
Reviewed 2 weeks ago via mobile

We just returned from this resort. I was there with my husband, my sister and her boyfriend. We are in our mid 20s to early 30s. The resort was absolutely beautiful, set in the middle of the jungle with local animals such as iguanas and cotis roaming about. Lots of coconuts on trees - very exotic. There was also a...

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Helpful?
1Thank csasani2299

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Room Service
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Palladium Riviera Resort & Spa is located sea front with superb access to the beach and is only 20 minutes from Playa del Carmen. Guests are invited to use the facilities provided by the adjoining Grand Palladium Colonial Resort & Spa, the Grand Palladium Kantenah Resort & Spa, and the Grand Palladium White Sand Resort & Spa. ... more   less 

Additional Information about Grand Palladium Riviera Resort & Spa

Address: Carretera ChetumaL-Puerto Juarez Km, 256-100 | Municipio Solidaridad, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $360 - $683 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Palladium Riviera Resort & Spa 4*
Number of rooms: 324
Reservation Options:
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Also Known As:
Grand Palladium Riviera Hotel Akumal
Grand Palladium Riviera Resort And Spa
Grand Palladium Riviera Maya
Hotel Grand Palladium Riviera
Grand Palladium Riveria
Gran Palladium Riviera
Grand Palladium Riviera Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#5 Green Hotel in Akumal
#8 Top resorts Hotel in Akumal
#9 Romantic Hotel in Akumal
#10 Luxury Hotel in Akumal
#12 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Palladium Riviera Resort & Spa staff and other travellers.
229 questions
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Questions? Get answers from Grand Palladium Riviera Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“try to avoid the Riviera Section, it is a bit remote”
 of 5 bubbles goodlad4, 16 Mar 2017 | Read review
“Garden view room was good”
 of 5 bubbles ken_dYarker_Ontario, 9 Mar 2017 | Read review
“No elevators - so ground floor if you have limited mobility. Only 3 floors per villa.”
  • Carts to take vacationers to villas
 of 5 bubbles jenniferhN3283HS, 26 Feb 2017 | Read review
“I liked having a 2nd story jr. suite. Was more private if you wanted to sit outside.”
 of 5 bubbles kbram682016, 26 Feb 2017 | Read review
“Riviera was good for us as it was quiet and furthest away from the restaurants, bars and theatres on the property.”
 of 5 bubbles LCBOPC, 25 Feb 2017 | Read review
5 of 5