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Grand Sirenis Riviera Maya Resort & Spa

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Grand Sirenis Riviera Maya Resort & Spa
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10,888 Reviews from our TripAdvisor Community

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Showing 8,822: English reviews
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Campbell River, Canada
Reviewed yesterday NEW

Similar comments as TerryGtrManchester, not a 5 star hotel for service. If you have mobility issues,do not come here. The place is really spread out and you need a shuttle to get about if you have a broken toe or need a knee replacement. We booked a tour for Chichen Itza that left the lobby at 7:20 A.M. Made arrangements...

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Thank nvposer
Kelowna, Canada
Reviewed yesterday NEW

Again another wonderful relaxing holiday! Special thanks to Karen and Eduardo, Karen for always the most incedible sevice on the beach. Eduardo for doing a great job at the members beach. Loved the new sky bar and the new Thai restaurant. Food was awesome! Our only thing that we could say to make this resort better, doing some upgrading to...

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Thank jptlh61
Kelowna Canada
Reviewed 2 days ago NEW

We visited the Grand Sirenis from March 11 - 25th. My girlfriend and I went for one week and then were joined by my daughters and their families (5 grandchildren from age 7-12) for the second week. We chose this because we wanted to go to the Mayan Riviera and wanted the best price possible. We'd read the reviews and...

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7Thank Pompey2
Wigan, United Kingdom
Reviewed 2 days ago NEW

Negatives first...Although we thoroughly enjoyed our 2 week holiday in Mexico I have been left with disappointment in this hotel, first off wifi and safe charges are unnaceptable for a hotel that claims to be 5 star, wifi is not even free in the lobby, I don't know about other guests but I felt pressurised to attend the celebration breakfast...

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5Thank TerryGtrManchester
Wigan, United Kingdom
Reviewed 2 days ago NEWvia mobile

I recently came here for 2 week break stay the hotel room was very big. Double bed. Big jacuzzi bath shower very spacious. Plenty big wardrobe space. Draw space. Was plenty room and there was air condition. Safety deposit box which. We had pay for. Also there was iron ironin board there fridge was very small. Full cans pop which...

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4Thank michael h
Reviewed 2 days ago NEWvia mobile

The coach ride from the airport to the hotel took about half an hour. Check in was very quick and easy. Room was lovely couldn't fault it at all.. there is a huge gap in the wall between the bedroom and the bathroom bit this didn't bother us. Make sure you book your reservations with the concierge asap because it...

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7Thank Courtney S
Kingston upon Hull
Reviewed 2 days ago NEW

I went to this hotel in September 2016 with my friend. As a travel agent myself I am quite hard to please but this did not disappoint! The hotel was amazing, as soon as we drove up we were wowed. The staff were extremely friendly and the entertainment team were especially great, Mario and Erik were our favourites. There is...

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3Thank paigeeee
Saskatchewan, Canada
Reviewed 2 days ago NEW

" Check-in Process was a nightmare"! There was only 1 other family that arrived at the same time as my wife and I and we stood and waited for 30 minutes to finally get checked-in. Once that process was over we were asked if we would like to upgrade to one of the renovated rooms which included the in-room safe...

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1Thank mks367
Reviewed 3 days ago NEW

One of the a'la carte restaurants at the Grand Sirenis is Italian themed and very inviting. Chef Mario prepared delicious dishes for us to indulge in. Definitely a must visit when at the hotel. The entire staff was extremely pleasant and the whole night was great!

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3Thank Iris Z
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Iris Z, Thank you for taking the time to share your feedback with us. It is a pleasure to know that you enjoyed the Italian a la carte restaurant here at Grand Sirenis. I shall personally pass on my congratulations to Chef Mario. We hope to welcome you back to the resort soon! Kind regards, Marco Mendoza Assistant Manager

Hampshire, United Kingdom
Reviewed 3 days ago NEWvia mobile

We recently come back from the grand sirenis hotel, and we had a fabulous time. The food was excellent ( especially the Al a cart restaurants.( loved them all) We upgraded the room with Thomsons when we booked the holiday, and wasn't disappointed. The room was very clean ( well done to the cleaner or 1324), she gave 4 bath...

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3Thank Karen P
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Riviera Maya Resort & Spa, responded to this review

Hola Karen P, Thank you for taking the time to share with us your wonderful experience here with us at the Grand Sirenis Riviera Maya Resort & Spa. We are so pleased that you enjoyed our newly renovated Superior Junior Suites and our extensive range of a la carte restaurants. We are very proud of all of our staff working...

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Amenities

Highlights
  • Pool
  • Beachfront
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Spa
  • Free Parking
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Grand Sirenis Riviera Maya Resort & Spa 5* is an astonishing complex, situated on the Mayan Riviera, just 20 miles from Playa del Carmen, and 1 hour from the airport at Cancun. Is in a class of its own due to its spectacular design. It brings to mind the ancient Mayan buildings; but at the same time, a moder, minimalist style which blends perfectly with the luxurious natural vegetation in the gardens. ... more   less 

Additional Information about Grand Sirenis Riviera Maya Resort & Spa

Address: Carretera Federal Cancun-Tulum, Zona Costera, Km. 256.3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $252 - $662 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Sirenis Riviera Maya Resort & Spa 5*
Number of rooms: 948
Reservation Options:
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Also Known As:
Grand Sirenis Riviera Maya Hotel Akumal
Grand Sirenis Riviera Maya Hotel And Spa
Grand Sirenis Riviera Maya Akumal
Grand Sirenis Mayan Beach
Grand Sirenis Mexico
Gran Sirenis
Sirenis Riviera Maya
Grand Sirenis Riviera Maya Resort & Spa Akumal, Mexico
Hotel Style:
#10 Spa Hotel in Akumal
#10 Romantic Hotel in Akumal
#10 Family Hotel in Akumal
#10 On the Beach Hotel in Akumal
#11 Top resorts Hotel in Akumal
#12 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Riviera Maya Resort & Spa staff and other travellers.
2,600 questions
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Newcastle upon Tyne, United Kingdom
9 months ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Naab building, ocean side no beach but quiet.”
 of 5 bubbles nvposer, 29 Mar 2017 | Read review
“All locations seemed great.”
 of 5 bubbles Pompey2, 28 Mar 2017 | Read review
“Tell the hotel you have bad legs and try to get a room close to the lobby”
 of 5 bubbles TerryGtrManchester, 28 Mar 2017 | Read review
“Rent a jetski. It was exhilarating!”
 of 5 bubbles TAMember06262013, 26 Mar 2017 | Read review
“Canadian Travellers take Mexican Pesos. No need to mess with Am.$”
 of 5 bubbles 80dawne, 25 Mar 2017 | Read review
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