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Grand Sirenis Mayan Beach Resort & Spa

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Grand Sirenis Mayan Beach Resort & Spa
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2,787 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sirenis Mayan Beach Resort & Spa
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Showing 2,323: English reviews
Reviewed 1 week ago

Due to the fact the room safe is no longer free we perhaps foolishly did not pay for this expensive hidden extra. Being all inclusive we had very little cash but were unaware of the departure tax of £50/€60/$65USD or 1135 Mexican peso. My wife is sure she had the correct amount in her purse but on week 2 noticed...

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Helpful?
2Thank Phill S
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola Phill S, Thank you for taking the time to share your comments with us. We at Grand Sirenis are constantly striving to improve the service we offer to our guests and are deeply upset that you experienced such an incident in our hotel. Please would you be so kind as to contact guestservice.mx@sirenishotels.com so that we can investigate this...

Walkerton, Canada
Reviewed 1 week ago

Our family of five just returned this week from an 8 night stay at the Grand Sirenis Mayan Beach. A great resort for families, our kids ages 16, 14 and 11 always had lots to do. My husband and I would not go to this resort as a couple as we prefer adults only resorts that are more relaxing...but that...

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1Thank escapewinter2014
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola escapewinter2014, Thank you for taking the time to share your opinions with us. We are so pleased that you and your family enjoyed your stay with us at the Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you were able to take advantage of our beautiful wildlife that we are so lucky to have...

Hamilton, United Kingdom
Reviewed 1 week ago

Having never visited Mexico before, I wasn't sure what to expect and was pleasantly surprised by how beautiful a country Mexico is. My mother is a VIP member of Grand Sirenis after visiting last year - so we thought we'd make the most of her membership. We flew to Cancun airport and were greeted by our Grand Sirenis VIP limousine(!)...

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Helpful?
Thank rachyyyx3
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola rachyyyx3, Thank you for taking the time to tell us of your amazing first trip to Mexico - we are certainly located in a fabulous country! We are delighted that you enjoyed your stay with us and that you appreciated the extra VIP ameniites that our membership includes. We would like to apologise if the food in the Japanese...

Georgetown, Canada
Reviewed 1 week ago

Having read previous reviews on trip advisor, I was a little disappointed in this resort. It all started when the 'local' transportation from the airport didn't know where they were going, had to use Google maps and drove past the resort and then tried to take us in the employee entrance?! The 'welcome cocktail' was nowhere to be seen and...

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Helpful?
Thank Kathy Y
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola Kathy Y, Thank you for taking the time to share your comments with us. We at Grand Sirenis treat all guest feedback with high importance and are constantly striving to improve the service we offer here at the resort. We would like to apologise if the standard of food on offer did not meet your expectations however are pleased...

canada
Reviewed 2 weeks ago

We arrived mid March for a wedding with about 40+ in attendance. The resort was beautiful and the accommodation was suitable. We were assigned room 2001 which was is the Akam building on the Mayan Beach side. There are no waterfront buildings but there are suites that have a water view. We were originally assigned in the Riviera Maya side...

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Helpful?
Thank fs540
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola fs540, Thank you so much for taking the time to share your comments with us here at Grand Sirenis. We are delighted that you enjoyed your stay here and are especially pleased to know that you appreciated our beautiful extensive grounds. We are also glad that you enjoyed our nightly entertainment and new Sky Bar which seems to have...

Fredericton, Canada
Reviewed 2 weeks ago

My wife, son and I returned to the resort on March 23rd for a week. We were at the resort last year at this time and we were not disappointed. It was nice to see some of the staff we had met last year and the service was excellent. Laydi and Raffa provided just great service as they did last...

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Helpful?
Thank Mather21
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola Mather21, Thank you so much for taking the time to tell us of your wonderful experience with us here at Grand Sirenis. It is always a pleasure to welcome guests back to the resort and we are so pleased that you especially enjoyed our Japanese restaurant - it is one of our most popular a la cartes and with...

Montreal, Canada
Reviewed 3 weeks ago

My first solo all-inclusive vacation, and it was fantastic! I booked an Air Transat package through Expedia.ca, and I have no complaints. There was a rep available just outside the airport who led me to a shuttle straight to the resort. Check-in was a breeze. The resort isn't sparkling new and has some wear and tear, but the grounds were...

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Helpful?
Thank cyrusmceachern
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola cyrusmceachern, Thank you so much for taking the time to share your comments with us here at Grand Sirenis. We are so pleased that you enjoyed our beautiful grounds and extensive facilities. We are also glad that you were able to take advantage of the abundant wildlife that we are so lucky to have in the resort. Once again,...

Kelowna
Reviewed 3 weeks ago

I brought my 2 boys, 11 and 13 and we had a great experience at this resort. From check in to the check out, we were greeted with sincere staff who made us feel very welcome. The resort itself was very cleaned organized. There were enough people tending the pool bar so that we all could enjoy a cool beverage...

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Thank Tony W
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola Tony W, Thank you so much for taking the time to tell us of your wonderful experience here with us at the Grand Sirenis Riviera Maya Resort & Spa. We are delighted to know that you enjoyed our a la carte restaurants, especially the Japanese which is one of the most popular restaurants we have in the resort. We...

Reviewed 3 weeks ago

This resort is the best ever. We loved our room and the food was great. Snorkeling with the turtles was a experience of a lifetime. We even saw a Toucan! The people are the nicest and are one of the reasons we go back to Mexico. Our concierge Marcela was very professional, friendly and helpful. You will not regret going...

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Helpful?
Thank Brenda O
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola Brenda O, Thank you so much for taking the time to tell us of your wonderful experience here with us at the Grand Sirenis Riviera Maya Resort & Spa. We are delighted that you enjoyed our beautiful bedrooms, wide variety of food choices and our staff - I will personally pass on my congratulations to Marcela. We are also...

Reviewed 3 weeks ago via mobile

Ok this resort is huge but you quickly get used it it and able to find your bearings. Good: Weather was great for us Beach great Lazy river great The concierge ladies were very helpful Didn't have to bagsy beds so many and loads of choice Full of Canadians - lovely and friendly people Food in buffet at all sittings...

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1Thank Pepperani1
Grandrivieramaya, ASSISTANT MANAGER at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola Pepperani1, Thank you for taking the time to share your opinions with us. We at Grand Sirenis treat all guest feedback with high importance and are constantly striving to improve the service we offer. We are delighted that you enjoyed our lazy river and both the Steak and the Brazilian a la carte restaurants. We are also glad that...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Conference Facilities

Additional Information about Grand Sirenis Mayan Beach Resort & Spa

Address: Carretera Federal Cancun-Tulum, | Zona Costera, km 256,3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $243 - $565 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sirenis Mayan Beach Resort & Spa 4*
Number of rooms: 456
Also Known As:
Grand Sirenis Mayan Beach Hotel Akumal
Grand Sirenis Mayan Beach Resort And Spa
Grand Sirenis Mayan Beach Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#10 Top resorts Hotel in Akumal
#11 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Mayan Beach Resort & Spa staff and other travellers.
65 questions
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Questions? Get answers from Grand Sirenis Mayan Beach Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We had room with the garden view, but we didn't spend much time there.”
AkvilinaRieger, 22 Apr 2017 | Read review
“Try to get a room away from the main pool.”
vantheman1999, 20 Apr 2017 | Read review
“Avoid staying near the Spanish groups at all costs”
sometrailsomewhere, 18 Apr 2017 | Read review
“The third floors offer the best views and are quieter than the other floors.”
fredslady, 16 Apr 2017 | Read review
“Get a room not on ground floor”
escapewinter2014, 12 Apr 2017 | Read review
5 of 5