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Grand Sirenis Mayan Beach Resort & Spa

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2,728 Reviews from our TripAdvisor Community

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There are newer reviews for Grand Sirenis Mayan Beach Resort & Spa
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Showing 2,276: English reviews
Langford, Canada
Reviewed 4 weeks ago

We stayed at the Grand Sirenis Mayan Beach from the 14th to the 21st of January 2017. Overall everything met or exceeded our expectations for our stay which was an all inclusive package through Air Transat. Food The food here was during our entire stay outstanding. It was very flavourful, well prepared, plentiful and tons of different choices. We easily...

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Helpful?
3Thank Richard W
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hi Richard W, Thank you so much for your previous review published on Trip Advisor about your recent stay at Grand Sirenis Riviera Maya Resort & Spa. It is really important for us to receive positive feedback as yours; I am glad to know that we exceeded your expectations during your recent stay at our property, especially reading how much...

montreal
Reviewed 5 weeks ago

I booked this hotel for a quick stay in Mexico with friends. First it was advertised that the hotel offered 24/hrs airport shuttle, when I contacted the hotel to make arrangements I was told that they didn't have shuttles. Secondly, when I arrived I found out that the wifi wasn't included in the all-inclusive package...it was extra charges ( never...

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Helpful?
3Thank foxy86_love
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola foxy86_love We have taken heed of your comments and we can assure you that along with our operations team, we are already working to improve all inconsistencies. We understand that this does not change your experiences and for this, we do apologize. On the other hand, we have all the extra charges in our advertising. We assure you that...

Tofield
Reviewed 5 weeks ago via mobile

Our stay is booked from Feb. 3 to 10. When I phoned the resort to ensure there would be a king size bed in our room rather than two doubles, the staff indicated they would put a note on our file and the room would be assigned upon checkin. I was then transferred to a staff member named Issac Santiago...

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Helpful?
3Thank KLLAlta
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola KLLAlta Thank you for choosing Grand Sirenis Riviera Maya Resort & spa for your future vacations. It is important to point that all requests are subject to availability and we do our best to allocate guest in regards to their needs and wishes, however we cannot always guarantee or please everyone, especially when we are close to 100% occupancy....

South Jordan, UT
Reviewed 19 January 2017

Grounds were beautiful and well maintained. Beach was nice but there is really no true swimming out there as the water is pretty rough. Lots of swimming pools. Never felt crowded and we were here in the high season. Room was nice and clean. (Housekeeping does a great job.) Glad it was just the two of us as the window...

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Helpful?
1Thank SouthJordan
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hi SouthJordan, First of all, I would like to thank you for taking the time to share your experiences with the TripAdvisor community. The fact that we continue to receive positive reviews from our guests is proof of our commitment to consistent and quality service. I am glad to know that we exceeded your expectations during your recent stay at...

Kelowna, Canada
Reviewed 16 January 2017

I visited from Jan 7 '17 to Jan 14 '17, Although I have visited that area of Mexico several times I have never visited the Grand Sirenis before and my first concern after arriving after nine pm and checking in was if I would be able to find something to eat after a long flight and hour plus ride from...

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7Thank Howie V
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hola Howie V Thank you very much for your detailed comments. We do appreciate hearing from our customers, as their comments are vital for us to continue improving our services, it is thanks to communications of this nature that our customers give us an opportunity to target areas of concern and take necessary measures. We are glad that you liked...

Ottawa, Canada
Reviewed 13 January 2017

Travel Dec 24th - Jan 1st We arrived at the Grand Sirenis Mayan Beach on Dec 24th for the first time and began relaxing right away! Resort is huge so you should definitely ask for a tour around to avoid taking the wrong path if you plan to walk. Once you get your bearings you are set. Shuttles are readily...

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Helpful?
1Thank tazi3946
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hi tazi3946, On behalf of all our team, I would like to thank you for considering Grand Sirenis Mayan Beach your second home and giving us the opportunity to be a little part of your memories. I am happy to know that you enjoyed so much your stay in our resort, especially having the opportunity to celebrate Christmas and New...

Airdrie, Canada
Reviewed 13 January 2017

We arrived February 28, 2016 for an 8 day stay through Transat Holidays. So a little about me: I travelled as a couple with my boyfriend. We are both avid beach lovers and scuba divers. Always use Canada Transfers for transportation needs. We have travelled to the Maya Riveria and Cabo San Lucas in the past, staying at Bahia Principe...

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2Thank oceanseeker2017
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hi oceanseeker2017, Thank you for taking a moment of your time for sharing your observations about your recent vacation at Grand Sirenis Mayan Beach. I am pleased to know you enjoyed our pools, lazy river, our evening shows, and snorkeling at the beach; on the other hand, I am really sorry to learn that some of our services & facilities...

Vancouver BC Canada
Reviewed 12 January 2017

The resort is very well designed so walking to everywhere is good. We upgraded to a third floor ocean view room but it wasn't necessary. We still didn't get a room with a glass partition between the bathroom and bed area, nor much of a view. Our room was large enough but it certainly needs refurbishing. Furniture is very worn...

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Thank Donna J
Winnipeg, Canada
Reviewed 11 January 2017

My boyfriend and I just returned last night from this resort and travelled with Air Transat, we travelled with about 20 of our friends ages 25-35 January 3-10. During our stay we attended a friends wedding that was at this resort and it was beautiful! The whole resort was very nice, well kept grounds! Overall my stay was pretty great...

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4Thank Kaylynnmc
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hi Kaylynnmc, I am grateful for your previous review published on Trip Advisor, it is really important for us to receive positive feedback as yours, and I am glad to know that we exceeded your expectations during your recent stay at Grand Sirenis Mayan Beach Resort & Spa. It is a pleasure to know that you enjoyed so much the...

Reviewed 11 January 2017

This is the second time we have visited this resort. The first time was 10 years ago. It is showing its age. The rooms are nice but it is time for new mattresses and maybe an upgrade to flat screen tvs. But we were not there for the tv. My kids were looking forward to towel animals but we did...

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Helpful?
2Thank Taryne M
Grandrivieramaya, Assistant Manager at Grand Sirenis Mayan Beach Resort & Spa, responded to this review

Hi Taryne M, Thank you for taking the time to remark on your stay at Grand Sirenis Riviera Maya. I feel so happy to read that you had a great time enjoying our large variety of meals as well as the excellent service of all the staff. I am also very gratefull reading about how much you liked snorkeling at...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Spa
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Banquet Room
  • Conference Facilities

Additional Information about Grand Sirenis Mayan Beach Resort & Spa

Address: Carretera Federal Cancun-Tulum, | Zona Costera, km 256,3, Akumal 77780, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $303 - $710 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Sirenis Mayan Beach Resort & Spa 4*
Number of rooms: 456
Also Known As:
Grand Sirenis Mayan Beach Hotel Akumal
Grand Sirenis Mayan Beach Resort And Spa
Grand Sirenis Mayan Beach Resort & Spa Akumal, Riviera Maya, Mexico
Hotel Style:
#11 Top resorts Hotel in Akumal
#12 Luxury Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from Grand Sirenis Mayan Beach Resort & Spa staff and other travellers.
52 questions
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Questions? Get answers from Grand Sirenis Mayan Beach Resort & Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“3rd floor is quiet, no passing people or carts.”
 of 5 bubbles Horrice123, 20 Feb 2017 | Read review
“Ask for a King bed - they default to 2x double beds”
 of 5 bubbles , 19 Feb 2017 | Read review
“3rd floor ocean view furthest from the pools”
 of 5 bubbles Ronni55, 12 Feb 2017 | Read review
“Higher floors have less noise from the carts driving by.”
 of 5 bubbles benmary2017, 12 Feb 2017 | Read review
“Try and avoid the pool view, Jungle or garden view would be much better.”
 of 5 bubbles JeffB1313, 2 Feb 2017 | Read review
5 of 5