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The Royal Suites Yucatan by Palladium

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#2 of 23 Hotels in Akumal
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The Royal Suites Yucatan by Palladium
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2,056 Reviews from our TripAdvisor Community

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Showing 1,059: English reviews
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Omaha, Nebraska
Reviewed yesterday NEW

This is our second stay at the Palladium in Cancun. Last time we stayed at White Sands (and were married on property) which was a wonderful experience/trip. This time we wanted to experience the adult only. WOW. I loved the upgrade. Nice and quiet bar area. Pool was loud and fun, loud from all the drunken adults! I was recovering...

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Helpful?
Thank Sarah D
Fargo, ND
Reviewed yesterday NEW

Well this was maybe our 9th visit to this resort, so when we are here we really do feel like family and we are returning "home." We we're here from February 8-18, 2017. We are Palladium Travel Club members, so some of the things were due to that. This was our first time staying in a Mayan Suite and it...

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Thank Fargo_NDDisney38
Reviewed 4 days ago NEWvia mobile

Just returned from 2 great weeks at the Royal Suites. The staff at check-in were professional and helpful. The lobby bar..the famous Lucy and Antonio are amazing as well as Miguel. The Royal Pool with Guadeloupe and Toni also great service and playful interaction. The grounds are beautiful the beach is perfect. A nice selection of restaurants. We will be...

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Helpful?
Thank justonemorepost
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear justonemorepost, Thank you so much for your nice review on your holiday experience at our Royal Suites Yucatán, we are thrilled you enjoyed every aspect of your stay among us, as guest satisfaction is our number one goal and there is nothing better than achieving it. We are glad to hear you had a great time and that there...

Saskatoon, SK
Reviewed 5 days ago NEW

My husband and I visited the Royal Suites Yucatan again, 5 years after our initial visit. We loved the resort last time but we have only so much vacation time a year and the world is so big. The resort has added a few things since last time we were there. There are now Nespresso machines in the rooms which...

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Helpful?
3Thank toddintune
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear toddintune, It is always comforting to know that the excellent service and facilities provided by the Royal Suites Yucatán are recognized by our guests, especially our returning guests, like you, we are delighted to have the pleasure to welcome you after so many years from your previous visit. We are very happy that you loved all the many improvements...

Reviewed 1 week ago via mobile

What a great Hotel Resort - really everything is amazing- these are not my last Holidays I spent here. The rooms are big and very nice, the food is great and a big thank you to the great people working here and making it to a special holiday 👍💫✨🌈

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1Thank Christina M
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear Christina M, It was our pleasure to have you visit us at our luxurious only adult Resort Royal Suites Yucatán. There is no better reward for us that hearing from our guests their total satisfactions for the attentions received during their holidays, we are so very happy that enjoyed all the aspects from your stay, like the comfort of...

Lutherville Timonium, Maryland
Reviewed 1 week ago

Traveled with a group of 12 - couples an singles combined. Upscale Hotel - A Lovely Stay Service at this resort was wonderful - staff fully trained to go the extra mile with a smile. Always solicitous of your every need. Spa was beautiful and peaceful Shuttle carts at your service throughout night and day with friendly and helpful drivers....

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2Thank mcummings251
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear mcummings251, Thank you for your valuable feedback regarding your group visit to Royal Suites Yucatan. Your remarks are very much appreciated and we can assure you that we take your comments very seriously as they help us to improve our services and our facilities every day. We are also very appreciative of the compliments for our exceptional staff at...

San Clemente, California
Reviewed 1 week ago

We stayed at the Royal Suites in December 2016 and tremendously enjoyed the experience. We got such a warm welcome upon arrival. Got checked in immediately, our room was ready. Roxana took such a good care of us and so did the butler. Ladies at the front desk very efficient. The room was large and very clean. There was a...

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2Thank miacs
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear miacs, We thank you very much for your lovely words to describe our Royal Suites Yucatán, we appreciate that you value our services and facilities with such a fantastic 5 Star review. We are truly satisfied that you enjoyed every aspect of your stay with us, form the comfort of your room, our restaurants, the private beach and specially...

Fredericton, Canada
Reviewed 1 week ago

We had an amazing visit to this resort the last week of January. It was a last trip south for my aging parents and I went along with a friend to help them navigate airports and check-ins, etc. We visited as Palladium Travel Club members. Wow! The service was amazing from start to finish. Gonzalo at the reservations was our...

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2Thank Susan W
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear Susan W, It is so lovely from your part to bring your parents for one last vacation to the south in beautiful Riviera Maya, thank you for the privilege of hosting you, your friend and your parents in this special vacation. In Royal Suites Yucatán we pride ourselves on the service we provide our guests, and we are thrilled...

Sherwood Park, AB
Reviewed 1 week ago

Our yearly return to the Royal Suites was eagerly awaited. Arrival was usual although the improvements to the Cancun airport were well overdue and much appreciated. Transportation was late but arrived. Major renovations to the hotel are coming in June to expand the Royal area which we hope will not cause it to lose its quaintness. El Jardin restaurant had...

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3Thank Jakebuck
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear Jakebuck, Thank you for sharing your experience about your last vacations with us and for your trust in coming every year as a loyal family member of Palladium. All the changes we have made were thinking always on providing better experiences to all our guest´s, it makes us really sad that you find this changes to be negative for...

Muscatine, Iowa
Reviewed 2 weeks ago via mobile

We absolutely loved our stay here!! The staff was incredible & the bartenders/wait staff amazing!! We enjoyed it so much that we became Palladium travel club members!! Our room was exceptional- issues with AC first night & staff immediately fixed ... Room service was also outstanding!

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3Thank BeckyTroy
Rosa R, Director de Relaciones con Clientes at The Royal Suites Yucatan by Palladium, responded to this review

Dear BeckyTroy, Welcome to the Palladium Travel Club Family! From the bottom of our hearts we thank you for giving us the privilege of being your hosts for your unforgettable delayed Honeymoon! It makes us so happy that you enjoyed your stay with us at Royal Suites Yucatán, we are glad to hear you had a great time and that...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersSilver level
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Royal Suites Yucatan consists of 130 luxurious rooms located in an exclusive area within the Grand Palladium Resort & Spa in the Mayan Riviera. Guest may enjoy first class facilities that include a private lobby with a bar, exclusive swimming pool with Jacuzzi, unlimited dinner reservations at the theme restaurants, private bar with premium beverages, room service, free Internet connection, bar service to the pool sun beds and an exclusive restaurant. For adults only. ... more   less 

Additional Information about The Royal Suites Yucatan by Palladium

Address: Carretera Chetumal-Puerto Juarez Km, 256-100, Akumal 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Akumal
Price Range: $429 - $828 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — The Royal Suites Yucatan by Palladium 4.5*
Number of rooms: 130
Reservation Options:
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Also Known As:
The Royal Suites Yucatan By Palladium Hotel Puerto Aventuras
Royal Hotel Puerto Aventuras
The Royal Suites Yucatan By Palladium Akumal, Riviera Maya, Mexico
Hotel Style:
#1 Green Hotel in Akumal
#1 Romantic Hotel in Akumal
#2 On the Beach Hotel in Akumal
#2 Luxury Hotel in Akumal
#2 Spa Hotel in Akumal
#2 Top resorts Hotel in Akumal
#4 Family Hotel in Akumal
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Questions & Answers

Here's what travellers have asked, with answers from The Royal Suites Yucatan by Palladium staff and other travellers.
242 questions
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Questions? Get answers from The Royal Suites Yucatan by Palladium staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“higher floor”
 of 5 bubbles miacs, 14 Feb 2017 | Read review
“They are all good and they have carts to take you around the resort.”
 of 5 bubbles L3963ZYsusanw, 14 Feb 2017 | Read review
“building 69 is noisy because of the proximity to the Riviera pool”
 of 5 bubbles Jakebuck, 13 Feb 2017 | Read review
“The whole Royal Suites area was quiet.”
 of 5 bubbles Ladyvol, 1 Feb 2017 | Read review
“all of the Royal Suites are near the lobby and the private pool. beach is away but with private transportation.”
 of 5 bubbles 140gailw, 31 Jan 2017 | Read review
5 of 5