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Koox Matan Ka'an Hotel

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285 Reviews from our TripAdvisor Community

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Showing 83: English reviews
Mexico City, Distrito Federal, Mexico
Reviewed 4 weeks ago via mobile

Cute & Beautiful Hotel , close to the Little station ( 5 min walking). I stayed at Agave room it was simple Mexican style , confortable and not noise, loved it ! . there is a block to the beach , service at front desk is good .

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Helpful?
Thank Alejandra G
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear Alejandra, Thank you so much for your comment here. We are delighted that you have enjoyed your stay with us and have felt comfortable with our location. We are looking forward to welcome you again soon. Our warmest regards for you.

Los Angeles, California
Reviewed 23 October 2016

This is my favourite hotel in Mahahual. I stayed there a while back and long to return. The architecture is beautiful and the accommodation was spacious and comfortable. It is the only hotel in Mahahual's central area with a pool; a big one at that. What was great as well is the location. It is in the main area, which...

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Helpful?
Thank Aitiana S
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear Aitiana, Thank you so much for your comment here. We are so glad that you have enjoyed our hotel, its facilities and location. We are so happy that you could enjoy the swimming pool!!! You are always welcome when you decide come back. Our warmest regards!

Playa del Carmen, Mexico
Reviewed 10 October 2016

Mahahual its one of the last jewels of Mexico. Colorful comfortable hotel, great rooms, beach front, near ado bus, near restaurants. Tasteful breakfast. Good service and pool. Best deal for holidays !.

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Helpful?
1Thank VIVAMXadventures
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear Guest, Thank you so much for your review here. Is fantastic that you consider we are the best option to spent your holidays. Thank you so much! We are agree Malahual is one of the Mexico´s Jewels!! Is Fantastic! We are looking forward to welcome you again soon. Kind Regards,

Reviewed 26 September 2016 via mobile

Clean, comfortable room and delicious breakfast on the patio. Pity it rained and our stay was short so we could not enjoy the pool. Added benefit though is that we had beach access at Koox quinto sol no too far from the lighthouse.

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Helpful?
Thank Susana C
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear Susana, Thank you so much for your comment here. You have to return to enjoy the swimming pool at the hotel!!! We are looking forward to your next visit soon. Kind Regards,

Merida, Mexico
Reviewed 1 September 2016

The location is good, the staff are helpful, there is a charming interior and theme to the rooms (they each have a name, we were in Paloma and Cactus). The Cactus room has a little view of the ocean while the Paloma room has a view of the street. Both rooms have absolutely horrible quality beds. I'm talking horrible. The...

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Helpful?
Thank DarciPenner
Spain
Reviewed 1 September 2016 via mobile

Great, beautiful, nice staff. Shame there isn't much to do in town... Clean, good design and good location. It has a pool which is useful in the afternoon after the beach and they are friendly. Overall it is good value for money so I can recommend.

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Helpful?
Thank homelessdj
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear guest! Thanks a lot for your review of your stay at our hotel and we are delighted to know that you have enjoyed our hotel and its facilities!! Thanks a lot for your comment and all staff is sending greetings to you. We look forward to welcome you again very soon! Regards!!

Sheffield, United Kingdom
Reviewed 14 August 2016

Maria and Tadeo are very helpful and make you feel at home. Hotel is clean and has all the essentials. Superb breakfast and unbeatable location.Beach is 200 metres away and a wide choice of restaurants and bars in the perimeter

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Helpful?
Thank Cesar C
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear guest, Thanks a lot for your kind words and for your time to write this review of your stay with us! We're delighted to know that you enjoyed our hotel!! Thanks for chosen us and we look forward to welcome you very soon! Kind regards!

Reviewed 9 August 2016 via mobile

The place has a nice swimming pool and great facilities. But what made me review this place, was the extraordinary service I experienced at my stay. I asked the hotel manager, whether they had a laundry service at the hotel. They did not, but he told me there was one nearby but that it might be closed. To avoid that...

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Helpful?
Thank Miriam M
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear Miriam, We are very grateful with your comment and you make us feel very proud with your comment about your service experience. Thank you so much!! We look forward to welcome you very soon! Our warmest regards!

Reviewed 29 July 2016

The hotel seemed to lack proper pest control and maintenance overall. There were ants in our room and although we requested service on a few occasions, the problem didn't seem to go away. In addition, the water service was not working properly on the first two days, but it was resolved after complaining. On the positive side is the fact...

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Helpful?
Thank Ruben P
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear Ruben, Thanks a lot for your review of your stay with us in Mahahual. We're just in the middle of mayan jungle, next to the sea.., there are ants, mosquitos and a lot of little animals that can't be control as a urban hotel. This is nature and we're sorry for your inconvenience with ants. We are happy to...

maryland
Reviewed 21 June 2016

Buyer beware. We booked a 6 night stay at this hotel and had to change dates. We gave them over a month's heads up. They very strictly adhered to their no change policy. They had already charged our credit card and there was NO flexibility. If you book you must be absolutely sure that you will have no changes as...

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Helpful?
1Thank kjaxon
KooxHotels, Director de Relaciones Públicas at Koox Matan Ka'an Hotel, responded to this review

Dear guest, Thanks for your review and we are very sorry for your inconvenience. However, you had booked a non flebility rate that is prepaid and non refundable. If you choose that rate, we're sorry but you don't have much flexibility. This rate is cheaper than the others for that reason. We look forward to welcome you in any other...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Multilingual Staff
  • Free Parking
  • Concierge
Official Description (provided by the hotel)
In the old Mayan language Matan Ka`an means "gift from the sky" and for all of us that we have worked with sacrifice and passion, it was really true. Matan Ka`an Hotel is located in the heart of Mahahual, a small fisherman village which can be a perfect start point to visit the entire surrounding area, rich of unspoiled natural beauties as the bank of Chinchorro, the only Mexican Caribbean atoll, or the biosphere of Sian Ka'an. ... more   less 

Additional Information about Koox Matan Ka'an Hotel

Address: Calle Huachinango S/N Esquina Coronado | Colonia Centro, Mahahual, Mexico (Formerly Ko’ox El Hotelito Beach Hotel)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Costa Maya > Mahahual
Price Range: $60 - $187 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Koox Matan Ka'an Hotel 3*
Number of rooms: 25
Reservation Options:
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Hotel Style:
#2 On the Beach Hotel in Mahahual
#4 Romantic Hotel in Mahahual
#5 Family Hotel in Mahahual
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Questions & Answers

Here's what travellers have asked, with answers from Koox Matan Ka'an Hotel staff and other travellers.
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Questions? Get answers from Koox Matan Ka'an Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Very limited rooms with a view, lots of stairs to navigate here as well. Parking is limited.”
 of 5 bubbles DarciPenner, 1 Sep 2016 | Read review
“Far away from the swimming pool ( if you want to stay in bed till late )”
 of 5 bubbles A4699AGcesarc, 13 Aug 2016 | Read review
“Top floors facing street.”
 of 5 bubbles klutz47, 22 Apr 2016 | Read review
“Rooms in the first floor are better since there is no elevator.”
 of 5 bubbles Amaru_y_Jorge, 20 Apr 2016 | Read review
“I picked the first floor and loved it since there are no elevators.”
 of 5 bubbles santinoc586, 18 Apr 2016 | Read review
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