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Bel Air Collection Xpu Ha Riviera Maya

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Bel Air Collection Xpu Ha Riviera Maya
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2,342 Reviews from our TripAdvisor Community

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Showing 1,021: English reviews
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Isla Mujeres, Mexico
Reviewed yesterday NEW

Just returned from our most recent stay at Bel Air Xpu Ha and had a great time once again. I have to thank the manager, Geovanni, for helping slide the dates for us at the last minute due to blizzard delays that stranded us in Boston for a couple of extra days. The hotel was super helpful in adjusting the...

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Thank Islafreediver
Reviewed yesterday NEWvia mobile

I love this place and the staff but I believe it needs lots of improvements. Nevertheless, I have returned three years in a row as it has so much to offer. The prices are great, food too. Bar service is very slow and for those on all inclusive deals it's hard to get your monies worth. The manager is super...

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Thank Julia C
Reviewed 2 days ago NEWvia mobile

Outstanding and friendly service by Armado on 23 Mar '17. We appreciated his personal touch assisting us with a special meal request. Thank you. Look forward to his service again this week. It is readily observed how attentive he was to all his customers. He is very personable. We are very happy with his service.

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Thank Steven G
Saskatchewan
Reviewed 3 days ago NEW

Upon arriving we were having a few doubts about why we had chosen this resort, however we took a deep breath and reminded ourselves that we wanted to try something a bit more unique and different as a belated 25th wedding anniversary gift to each other. Check in was quick and effiecient and in no time we were loaded up...

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Thank alviesk
Edmonton, Canada
Reviewed 3 days ago NEW

This resort is very different to where we have stayed before. It was fun exploring the cenotes, especially by kayak and the opportunity to snorkel in them in an attempt to see a manatee. Sleeping in a palapa was fun and the balcony was huge with a variety of furniture including a string hammock. The food for the most part...

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Thank Susan G
Guadalajara, Mexico
Reviewed 3 days ago NEW

I know that many of the reviews of this place are very positive, that's why we decided to stay there... But the thing is that most of the reviews are from tourists who have never been in a hotel in Mexico or at least in the Quintana Roo area, and sadly people think that this is a 5 star hotel,...

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1Thank johannag608
Gilbert, Arizona
Reviewed 5 days ago NEW

If your looking for a cheap place to stay in Mexico and plan on spending most of your time out at the beach or out on excursions its not so bad. The biggest downer was the food. We live in Arizona so we have plenty of great Mexican restaurants to choice from. We were very excited to eat great Mexican...

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Thank P9352AYamyh
Calgary, Canada
Reviewed 6 days ago NEW

Overall we enjoyed our stay at Xpu Ha, the food was very good and people were welcoming. The resort itself is unique and having 3 cenotes on site is pretty nice. We loved kayaking and snorkeling in the large cenote. The food was very good and varied. The "a la carte" menu was very nice and food was fresh. On...

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Thank Ariane M
Vallejo, California
Reviewed 1 week ago NEW

This resort suffered 2 hurricanes that destroyed part of the resort and grounds. It still has charm and the manatee containing lagoon where you can kayak & snorkel are the best thing the resort offers. Along with the staff, who were all helpful, said halo, as you walked the grounds. This Mayan Riviera all inclusive resort is a series of...

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1Thank Brenda M
Chicago, Illinois
Reviewed 1 week ago

Loved it - nice walks getting from one place to the next. It was fun to see all of the animals. The pool bar was fantastic - everyone was very helpful! We can't say much about the beach because we were not able to take the tram to the bus.

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Thank Jennifer T

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: $120 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Hotel Style:
#4 On the Beach Hotel in Xpu-Ha
#4 Spa Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
143 questions
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Vancouver, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The second floor rooms are like living in a treehouse. The downstairs rooms are my favorite so I can watch the jungle animals.”
 of 5 bubbles Islafreediver, 24 Mar 2017 | Read review
“NONE they all smell really bad and are very musty”
 of 5 bubbles Quarterhorse-post, 15 Mar 2017 | Read review
“the deluxe Palapa on the second floor....amazing!”
 of 5 bubbles pdseed, 14 Mar 2017 | Read review
“Our palapa roof leaked, but the sound of birds on your roof was the pleasant alarm clock! All part of the fun!”
 of 5 bubbles lucky1too, 13 Mar 2017 | Read review
“I don't think there is a bad room on the site.Its a big place so be prepared to do some walking to get anywhere”
 of 5 bubbles _mbosch61, 11 Mar 2017 | Read review
5 of 5