We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

Bel Air Collection Xpu Ha Riviera Maya

CancelonUS$108*
View Deal
Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$123*
US$108*
Great Deal
US$123*
US$120*
Compare best prices from top travel sites
and 8 more sites!
Professional photos
Bel Air Collection Xpu Ha Riviera Maya
View Map
{"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"}},"scriptFlags":null,"containerClass":null}
Add Photo Write a Review

2,576 Reviews from our TripAdvisor Community

Traveller rating
Traveller type
Time of year
Language
  • More
Showing 1,055: English reviews
Start your review of Bel Air Collection Xpu Ha Riviera Maya
 Click to rate
Chandler, Arizona
Reviewed yesterday NEW

The place is super cute! Small huts hidden in the jungle. Very private and cozy. The staff is very pleasant and courteous. We had a bad experience with our room having ants and water coming up from the drains and our room flood. But the staff was quick to get us to another room and launder our clothes that got...

Review collected in partnership with this hotel
 Report
Helpful?
Thank Gabriela R
Calgary, Canada
Reviewed 2 days ago NEWvia mobile

This hotel is not even worthy of 1 star. It is more like a campground. The restaurant is 2 miles away- a go cart needs to be hired to get there but it took 3 hours for go cart to come. There is nothing in the vicinity except leopards, snakes, tortoises. Theres a baby swim pool and ocean is avilable...

 Report
Helpful?
2Thank sshariff578
Houston, Texas
Reviewed 5 days ago NEW

Every one really friendly and helpfull. Loved the animals there and the cenotes. Loved being in the jungle. Staff very welcoming and warm.ovrd the neach. Could have larger gift shop or add another. Loved the patio and hammock and beeing far away from hustle and nustle. Very peaceful.

Review collected in partnership with this hotel
 Report
Helpful?
1Thank Kelle D
Reviewed 1 week ago

Great staff, missing a lot of buffet options, a lot of waiting for golf carts, everything is far away. It should be a cheaper hotel. I have been at other resorts from riviera and cancun for the same price , they offer much more ammenities. Room is pretty, Beach shuttle hours should be extended (you can only be in the...

Review collected in partnership with this hotel
 Report
Helpful?
Thank rubi251
Reviewed 2 weeks ago

We really really really enjoyed our stay at Bel Air Xpuha. The whole place is a good experience and the most important thing that I always value is service: everybody was so nice and always asking if something else was needed. Among all, I should remark these employees: Ever (bellboy), Alex (waiter at pool bar), Grissel (waitress at pool bar),...

Review collected in partnership with this hotel
 Report
Helpful?
Thank joserodrigot2017
Jorge Alberto C, Director de Relaciones con Clientes at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guest. Thank you for giving to us a few minutes of your beautiful time we appreciate your comments and we extend Yours congratulations. have a wonderful day

Carteret, New Jersey
Reviewed 2 weeks ago

Mold smelling room and the water was never hot in the room and the tub was loud and the drain was spiting water I told the hotel and there was nothing done .I told them after the second time I didn't complain any more .

Review collected in partnership with this hotel
 Report
Helpful?
1Thank angelaaV7352TO
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear guests, we thank you for taking a minute of your valuable time, we thank you for your views. We will take them into account for future Ocaicones. We invite you to come back soon. Excellent trip.

Canada
Reviewed 4 weeks ago

This was my third time in Mexico, first time at this resort and I absolutely loved it! This resort is unique, not like the rest! If you’re looking for a big party resort, this place probably isn’t for you; however, there’s so much to do here and we still had a ton of fun! Part of the resort was damaged...

 Report
Helpful?
1Thank Kristin S
Jorge Alberto C, Director de Relaciones con Clientes at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Miss Saskatoon, their guess thank you for your review and our page I appreciate your comments and we take notes. Come back soon and have a good day

Madrid, Spain
Reviewed 4 weeks ago

We were at Bel Air just for 4 days, but it was a very nice experience. Each person who worked there were extremely attentive and helpful. They helped us with everything they could, and they were always trying to improve our experience at Riviera Maya.

Review collected in partnership with this hotel
 Report
Helpful?
Thank M4186WKlaurac
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Thank you Miss Laura, we apreciate ypur commens, we hope to come soon. This is your home finally. Regards.

Reviewed 13 April 2017

After reading other reviews on here and given the inexpensiveness of the resort, we still decided to give it a try. The place has a lot of character and the ability to be really nice, however, it is very run down. Service is not great. We had a safe in our room which quit working after entering 1 wrong number...

 Report
Helpful?
1Thank Stephanie M
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Stephanie. We thank you for taking a few minutes of your valuable time, we thank you for giving us the opportunity to try our product, which is nothing like the other resorts, on the contrary it is unique. Therefore you will find a cenote and a beautiful beach club. Totally free. Excellent day and happy homecoming. Come back soon.

Vancouver, Canada
Reviewed 12 April 2017

We used our families time share. I have never been so disappointed with a resort. It is nothing like why you see on the internet. Everything is a distance to get to on the grounds they try to hold cart you around but it is still frustrating. No beach access and no desire to take shuttle to one. Any necessities...

Review collected in partnership with this hotel
 Report
Helpful?
4Thank Frank S

2,124 photos of this hotel

Traveller photos: See what travellers like you saw

Viewed
All Traveller Photos (2089)
Viewed
View from Room (40)
Viewed
Hotel & Grounds (379)
Viewed
Room/Suite (171)
Viewed
Pool/Beach Area (330)
Viewed
Bathroom (13)
Viewed
Family/Play Areas (131)
Viewed
Dining (91)
Viewed
Business Centre/Function Rooms (4)
Viewed
0:21
Videos (1)
Viewed
Other (929)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (35)
Viewed
Pool/Beach Area (3)
Viewed
Family/Play Areas (1)
Viewed
Hotel & Grounds (5)
Viewed
Dining (1)
Viewed
Room/Suite (1)
Viewed
Other (24)
04/06/2017 05/06/2017
Hotels you might also like...
Also consider these accommodations in or near Xpu-Ha
28.0 km away
Occidental at Xcaret Destination
Occidental at Xcaret Destination
#75 of 214 in Playa del Carmen
11,811 reviews
30.0 km away
Dreams Tulum Resort & Spa
3.9 km away
Dreams Puerto Aventuras Resort & Spa
Dreams Puerto Aventuras Resort &...
#10 of 17 in Puerto Aventuras
4,507 reviews
Show Prices
Show Prices
Show Prices
15.1 km away
Grand Bahia Principe Tulum
4.1 km away
Catalonia Riviera Maya
Catalonia Riviera Maya
#8 of 17 in Puerto Aventuras
8,362 reviews
29.9 km away
Sandos Caracol Eco Resort
Sandos Caracol Eco Resort
#78 of 214 in Playa del Carmen
12,303 reviews
Show Prices
Show Prices
Show Prices

Amenities

Highlights
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Free Internet
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Public Wifi
  • Free Internet
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: $121 - $243 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
Reservation Options:
TripAdvisor is proud to partner with Booking.com, BookIt.com, Hotels.com, Expedia, Hotwire, Orbitz, Cancelon, Cheap Tickets, HotelQuickly, TripOnline SA and getaroom.com so you can book your Bel Air Collection Xpu Ha Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Hotel Style:
#4 On the Beach Hotel in Xpu-Ha
#4 Spa Hotel in Xpu-Ha
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing

Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
147 questions
Ask a question
Vancouver, Canada

See all questions (147)

Questions? Get answers from Bel Air Collection Xpu Ha Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in village 6 in an upper room. Our ceiling did have a hole in it. The location was pretty central. Close to the lobby & lobby bar”
stephaniemY3287AO, 13 Apr 2017 | Read review
“I wish we would have had an upper level room”
znutman, 5 Apr 2017 | Read review
“don't stay here if you don't like walking, also no beach access”
sugarviri04, 30 Mar 2017 | Read review
“I would ask for top floor... if you like it brighter and a better view.”
429marina, 28 Mar 2017 | Read review
“if your room is in the 400's you will be closest to the food and pools”
H4258ROpaula, 25 Mar 2017 | Read review
5 of 5
Cancelon
US$108* /night
View Deal
Booking.comUS$123
Bookit.comUS$120
Hotels.comUS$120
View all 9 deals
*Disclaimer
Prices are for 1 room, 2 adults
Change dates