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Bel Air Collection Xpu Ha Riviera Maya

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Bel Air Collection Xpu Ha Riviera Maya
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2,474 Reviews from our TripAdvisor Community

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Showing 1,049: English reviews
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Saskatoon, Canada
Reviewed yesterday NEW

This was my third time in Mexico, first time at this resort and I absolutely loved it! This resort is unique, not like the rest! If you’re looking for a big party resort, this place probably isn’t for you; however, there’s so much to do here and we still had a ton of fun! Part of the resort was damaged...

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Thank Kristin S
Madrid, Spain
Reviewed 3 days ago NEW

We were at Bel Air just for 4 days, but it was a very nice experience. Each person who worked there were extremely attentive and helpful. They helped us with everything they could, and they were always trying to improve our experience at Riviera Maya.

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Thank M4186WKlaurac
Reviewed 2 weeks ago

After reading other reviews on here and given the inexpensiveness of the resort, we still decided to give it a try. The place has a lot of character and the ability to be really nice, however, it is very run down. Service is not great. We had a safe in our room which quit working after entering 1 wrong number...

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Thank Stephanie M
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Stephanie. We thank you for taking a few minutes of your valuable time, we thank you for giving us the opportunity to try our product, which is nothing like the other resorts, on the contrary it is unique. Therefore you will find a cenote and a beautiful beach club. Totally free. Excellent day and happy homecoming. Come back soon.

Vancouver, Canada
Reviewed 2 weeks ago

We used our families time share. I have never been so disappointed with a resort. It is nothing like why you see on the internet. Everything is a distance to get to on the grounds they try to hold cart you around but it is still frustrating. No beach access and no desire to take shuttle to one. Any necessities...

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3Thank Frank S
Eveleth, Minnesota
Reviewed 2 weeks ago

THis was my 5th time staying at the Bel Air. I like it for the luxurious rusticness of the place: hot tub in the room, jungle just off the lovely deck; beautiful pool with swim up pool bar or long stretches of beautiful sand beach. The staff was always kind, thoughtful, helpful and Fun! Comfy bed, great shower, relaxing deck...

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Thank nancymN9022BM
Reviewed 2 weeks ago via mobile

this place looks like it's going to close any day ..the food is mediocre the service is the same ..they have no entertainment and no beach !! however there is a shuttle that will take you to a beach but you have to wait sometimes up to 30 minutes. .I could go on forever about what a lousy place this...

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1Thank Robert W
Regina, Canada
Reviewed 2 weeks ago

We have had one problem after another. Air conditioning not working in all three rooms,door locks not working and we have waited for hours for some one to come to fix and they never come. Safe did not work and they keep promising to come but never do. Finally I broke through the second floor decking and insured my self...

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2Thank zzap69
A TripAdvisor Member
Level Contributor
3 reviews
3 hotel reviews
2 helpful votes
Reviewed 2 weeks ago via mobile

This has to be the worst resort that I've ever been to! The location was sub par, the food was extremely poor and the staff was horrible! My husband and I arrived on Sunday 4/2/17 at approximately 10pm. Upon checking in, the resort experienced a loss of power and had no back up lighting or even a flashlight for staff!...

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1Thank A TripAdvisor Member
Midland Park, New Jersey
Reviewed 3 weeks ago

I don't like the woods I don't like animals if I knew I was going to be in the Safari I would've never came to this place I hated it I didn't like the food only a few employees spoke English I would never come back to Mexico

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1Thank beverleel2017
Chanhassen, Minnesota
Reviewed 3 weeks ago

Cons: We waited in a long line at check in, only to have "difficult to understand" front desk worker make copies of our passports at check in. (disconcerting) When we finally got to our room, we were disappointed in the musty smell, but there was little flexibility on their part for a change. (They did allow us to look at...

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2Thank znutman

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Amenities

Highlights
  • Pool
  • Room Service
  • Free Internet
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: $123 - $234 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Hotel Style:
#4 On the Beach Hotel in Xpu-Ha
#4 Spa Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
144 questions
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Vancouver, Canada

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Questions? Get answers from Bel Air Collection Xpu Ha Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We were in village 6 in an upper room. Our ceiling did have a hole in it. The location was pretty central. Close to the lobby & lobby bar”
stephaniemY3287AO, 13 Apr 2017 | Read review
“I wish we would have had an upper level room”
znutman, 5 Apr 2017 | Read review
“don't stay here if you don't like walking, also no beach access”
sugarviri04, 30 Mar 2017 | Read review
“I would ask for top floor... if you like it brighter and a better view.”
429marina, 28 Mar 2017 | Read review
“if your room is in the 400's you will be closest to the food and pools”
H4258ROpaula, 25 Mar 2017 | Read review
5 of 5