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29/10/2017 30/10/2017
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    Bel Air Collection Xpu Ha Riviera Maya

    Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico
    011 52 33 3616 1640
    Hotel website
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    Lowest prices for your stay
    29/10/2017 30/10/2017
     11 people are viewing this hotel
    US$77
    US$77
    US$78
    Traveller (2179)
    Pool & Beach (340)
    Room & Suite (221)
    LM by Inmense
    261 reviews
    #1 of 17 hotels in Puerto Aventuras
     
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    Serenity Eco Luxury Tented Camp
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    Joy Tulum
    24 reviews
    #60 of 98 hotels in Tulum
     
    Overview
    • Excellent43%
    • Very good26%
    • Average14%
    • Poor8%
    • Terrible9%
    Travellers talk about
    “lobby bar” (102 reviews)
    “animal exhibits” (13 reviews)
    “thatched roof” (50 reviews)
    Free Internet
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness centre
    Concierge
    Pets Allowed
    Spa
    Wheelchair Access
    Business Centre
    Laundry Service
    Kids Club
    Housekeeping
    Private Balcony
    3.5 Star Hotel
    All hotel details
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    LM by Inmense
    261 reviews
    #1 of 17 hotels in Puerto Aventuras
     
    Porto Bello Private Residence Club
    52 reviews
    #16 of 17 hotels in Puerto Aventuras
     
    Serenity Eco Luxury Tented Camp
    115 reviews
    #3 of 4 hotels in Xpu-Ha
     
    Joy Tulum
    24 reviews
    #60 of 98 hotels in Tulum
     
    Rooms
    29 Oct30 Oct
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (2,872)
    There are newer reviews for Bel Air Collection Xpu Ha Riviera Maya
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    21 - 25 of 1,073 reviews

    Reviewed 20 May 2017

    Every one really friendly and helpfull. Loved the animals there and the cenotes. Loved being in the jungle. Staff very welcoming and warm.ovrd the neach. Could have larger gift shop or add another. Loved the patio and hammock and beeing far away from hustle and...More

    Review collected in partnership with this hotel
    1  Thank Kelle D
    Response from Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 22 July 2017

    Thank you for all your comments, Mr. Kelle, we apreciate the time for write, We inved you to come back soon. Excelent day.

    Reviewed 18 May 2017

    Great staff, missing a lot of buffet options, a lot of waiting for golf carts, everything is far away. It should be a cheaper hotel. I have been at other resorts from riviera and cancun for the same price , they offer much more ammenities....More

    Review collected in partnership with this hotel
    Thank rubi251
    Reviewed 10 May 2017

    We really really really enjoyed our stay at Bel Air Xpuha. The whole place is a good experience and the most important thing that I always value is service: everybody was so nice and always asking if something else was needed. Among all, I should...More

    Review collected in partnership with this hotel
    Thank joserodrigot2017
    Response from Jorge Alberto C, Director de Relaciones con Clientes at Bel Air Collection Xpu Ha Riviera MayaResponded 22 May 2017

    Dear guest. Thank you for giving to us a few minutes of your beautiful time we appreciate your comments and we extend Yours congratulations. have a wonderful day

    Reviewed 7 May 2017

    Mold smelling room and the water was never hot in the room and the tub was loud and the drain was spiting water I told the hotel and there was nothing done .I told them after the second time I didn't complain any more .

    Review collected in partnership with this hotel
    1  Thank angelaaV7352TO
    Response from Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera MayaResponded 17 May 2017

    Dear guests, we thank you for taking a minute of your valuable time, we thank you for your views. We will take them into account for future Ocaicones. We invite you to come back soon. Excellent trip.

    Reviewed 28 April 2017

    This was my third time in Mexico, first time at this resort and I absolutely loved it! This resort is unique, not like the rest! If you’re looking for a big party resort, this place probably isn’t for you; however, there’s so much to do...More

    2  Thank Kristin S
    Response from Jorge Alberto C, Director de Relaciones con Clientes at Bel Air Collection Xpu Ha Riviera MayaResponded 8 May 2017

    Miss Saskatoon, their guess thank you for your review and our page I appreciate your comments and we take notes. Come back soon and have a good day

    LM by Inmense
    261 reviews
    #1 of 17 hotels in Puerto Aventuras
     
    Porto Bello Private Residence Club
    52 reviews
    #16 of 17 hotels in Puerto Aventuras
     
    Serenity Eco Luxury Tented Camp
    115 reviews
    #3 of 4 hotels in Xpu-Ha
     
    Joy Tulum
    24 reviews
    #60 of 98 hotels in Tulum
     
    About
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Free Internet
    • Free Parking
    • Bar/Lounge
    • Spa
    • Hotel Amenities
    • Room Service
    • Free Parking
    • Business Centre with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    • Outdoor pool
    Details
    • Price range
    • US$72 - US$190 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #4 Spa Hotel in Xpu-Ha
    • #4 On the Beach Hotel in Xpu-Ha
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 144
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Expedia, Booking.com, Orbitz, TripOnline SA, Cheap Tickets, Travelocity, Hotwire and getaroom.com so you can book your Bel Air Collection Xpu Ha Riviera Maya reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Xpu-Ha
    • Also Known As
    • Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha ,
    • Xpu Ha Palace Xpuha
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    Traveller (2179)
    Pool & Beach (340)
    Room & Suite (221)
    Dining (94)
    Hotel & Grounds (1400)
    Family and Play Areas (140)
    Bathroom (15)
    Business Centre & Event Rooms (4)
    Nearby
    LM by Inmense
    261 reviews
    2.54 km away
     
    Joy Tulum
    24 reviews
    3.28 km away
     
    Porto Bello Private Residence Club
    52 reviews
    3.22 km away
     
    Serenity Eco Luxury Tented Camp
    115 reviews
    1.32 km away
     
    Nearby Restaurants
    Rauxa Restaurant & Show
    208 reviews
    .93 km away
    Royal Grill
    99 reviews
    1.05 km away
    La Playa Xpu Ha Restaurant & Beach Club
    489 reviews
    1.39 km away
    Terrace Tapas Lounge & Bar
    73 reviews
    .97 km away
    Nearby Attractions
    La Playa Xpuha
    682 reviews
    1.39 km away
    Bahia Divers
    250 reviews
    1.00 km away
    Xpu-ha Beach
    731 reviews
    1.47 km away
    Dolphinaris Barcelo
    761 reviews
    1.07 km away
    Ask a question
    Questions & Answers
    Carlos R
    26 September 2017|
    AnswerShow all 2 answers
    Response from Ursula H | Reviewed this property |
    At this hotel you can choose to stay all-inclusive or European plan so it depends on what type of board you pick. I stayed there all-inclusive once and everything was included when we ordered stuff to our room and I've also... More
    0
    Votes
    Rodd N
    12 September 2017|
    AnswerShow all 3 answers
    Response from alviesk | Reviewed this property |
    No microwave. I think coffee maker but we always went to the restaurant for coffee.
    1
    Vote
    mboshart4
    24 May 2017|
    AnswerShow all 2 answers
    Response from mboshart4 | Reviewed this property |
    I agree! I message them at least twice a week and I still get the run around! It was definitely done by staff there and I want a list of all their staff that worked while I was there. I hope others see these and do not stay... More
    0
    Votes
    Room Tips
    "wildlife, local. authentic, quiet, charming"
    Read review
    "Don't get a room with palapa roof"
    Read review
    "We were in village 6 in an upper room. Our ceiling did have a hole in it. The location was pretty central..."
    Read review
    "I wish we would have had an upper level room"
    Read review
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