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Bel Air Collection Xpu Ha Riviera Maya

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2,042 Reviews from our TripAdvisor Community

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There are newer reviews for Bel Air Collection Xpu Ha Riviera Maya
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Showing 930: English reviews
Seattle, Washington
Reviewed 28 September 2016

The hotel is charming. You feel like you are in the jungle. Fun place. The food needs improvement but the hotel is very affordable so we knew something would not be perfect. Overall, we recommend this hotel.

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3Thank Daniela B
Reviewed 7 September 2016 via mobile

If you want to experience an outdoorsy full of nature resort this is the hotel to be! The rooms are villas, my villa was always kept clean it has a nice jacuzzi tub in the room and free bathrobes, the air conditioning worked great which is something Big in this area!! the food is also very good, and they also...

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7Thank Andy M
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Andy: Thank you very much for your comments, nature and thank them infinitely us be assured that this paradise could find peace and tranquility you seek. Together with his family, and friends. We wish you an excellent trip

Edmonton, Alberta
Reviewed 18 August 2016

We traveled to this hotel from July 23 to Aug. 2/16. This was a vacation we planned for over a year for my husband’s 50th birthday and our 18th year wedding anniversary. We booked this resort as it was rated on Expedia as a 3.5 to 4 star resort and on Trip Advisor as a 4 star resort and this...

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22Thank DonnaBruce
Reviewed 10 August 2016

We would like to thank everyone of the staff from Bel Air at Xpu-ha that have make our honey moon such good and comfortable. From the front desk always ready to help you in everything you need, giving good advice even for things that have no business with the hotel; to the cleaning service, quick and precise. Thank to the...

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1Thank Leonardo G
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Estimdo Leonardo: Thanks for taking a few minutes of your valuable time to devote your comments fully appreciate your views on our facilities and especially the warmth of the staff who was with you and your family that made possible many beautiful moments, as well as mentions beauty of this place and tranquility does not compare. Espamos them back once...

Orange Walk, Belize
Reviewed 2 August 2016

This was our first family trip spend at Bel Air. Our stay was an unforgettable stay. Our family enjoyed to the max. We are looking forward for our next vacation next year. We would greatly and no doubt recommend this place.

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1Thank 432elviaa
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Elvia: It is a pleasure yusted family have spent an unforgettable holiday for that reason we invite you again to enjoy this paradise in the Mayan Riviera. Have the privilege of being able to swim in the crystal clear waters of this beautiful cenote offered along with activities to kayaking and snorkeling. We appreciate your visit and we hope...

Reviewed 27 July 2016 via mobile

From the very start of our stay we were not pleased. The resort is run down, staff is hit and miss when it comes to them being helpful and friendly- majority are overworked, and the animals are sad. There is absolutely NO NIGHT LIFE, being a younger couple we would have enjoyed to stay up but we're in bed by...

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6Thank Tanishah-Lyn Q
London, Canada
Reviewed 26 July 2016

This was a very relaxing place to stay. The food was hit or miss. The drinks were always fantastic. It was easy to take the shuttle to and from the off-site beach. One thing to note, we never had the advertised bath robes and we only got the petit fours (2 small cookies) 2 out of the 7 nights. Also...

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1Thank Caroline F
Reviewed 23 July 2016

We traveled to this hotel as a family of four, this past December. While I could go into painstaking detail about all the disappointments we encountered once there, I will keep it short and sweet. To begin with, we are not fussy travellers -both my husband and I have travelled a lot and I have never written a bad review...

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4Thank Mandy A
Bel Air T, Guest Relations Manager at Bel Air Collection Xpu Ha Riviera Maya, responded to this review

Dear Guest: Thanks for taking a few minutes of your valuable time, we feel flattered to know what you think about our resort, what you mentioned facilities, it is true that the hotel was affected by a hurricane a few years ago, although achievement somewhere recover only by terms of management, we have in the hotel an animal sanctuary where...

Reviewed 16 July 2016

We stayed at this hotel in March of this year (sorry for my late review). We were 2 families with kids and we really loved it. The site is great for kids as they can swim in the pool and visit the animals. The animal show was nice too and kids got to interact with different exotic animals. The location...

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Thank Myrmaid
Birmingham, Michigan
Reviewed 12 July 2016

I'm prefacing this with the fact we are timeshare owners of the Bel Aire property in Nuevo Vallarta when it was still Playa del Sol and Spanish is my first language so that wasn't the issue here. We stayed here for 7 days with two small kids (5 & 7). I was very disappointed with the stay on many levels...

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3Thank SvM0526

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: $121 - $241 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
Reservation Options:
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Hotel Style:
#4 Spa Hotel in Xpu-Ha
#4 On the Beach Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
115 questions
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Vancouver, Canada

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Questions? Get answers from Bel Air Collection Xpu Ha Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it was very quiet not but very old no activities no music or dancing really not much at all”
 of 5 bubbles GailVarcoeCampbell, 28 Nov 2016 | Read review
“bottom floor rooms have a low ceilings, 2nd floor rooms have soring thatched ceilings with ceiling fans. the ac worked great”
 of 5 bubbles sanchezgusbegin2016, 9 Nov 2016 | Read review
“All rooms are terrible and filthy”
 of 5 bubbles DonnaBruce, 18 Aug 2016 | Read review
“Don't book here”
 of 5 bubbles 733mandya, 22 Jul 2016 | Read review
“Bring good walking shoes.”
 of 5 bubbles mlotto7, 6 Jun 2016 | Read review
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