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Bel Air Collection Xpu Ha Riviera Maya

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2,033 Reviews from our TripAdvisor Community

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There are newer reviews for Bel Air Collection Xpu Ha Riviera Maya
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Showing 928: English reviews
Houston, Texas
Level Contributor
137 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
Reviewed 3 September 2004

My husband, myself and my two daughters (10 & 12) stayed at the Xpu-Ha Palace July 31 - Aug 7. We have been to Mexico many times before and would definitely rate this as one of our best vacations there. We had an incredible time! We couldn't believe how quickly the week flew by. First, the rooms...we got one downstairs... More 

6 Thank friofrio
A TripAdvisor Member
Reviewed 31 August 2004

A close encounter with Mother Nature... The first time I saw the pictures of the resort I knew this was going to be vacation to remember, and sure enough, it was a wonderful vacation indeed. We (my wife, my two kids (ages 6 and 10), and I) visited Xpu- Ha during the week of July 16. The moment we arrived,... More 

7 Thank A TripAdvisor Member
San Francisco
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 30 August 2004

We went to Xpu-Ha for a week from August 15th to the 23rd after researching many different options on the Yucatan. It was a tough decision after reading the various reviews but it was the RIGHT decision for us. We had a WONDERFUL time and really loved it. We were my husband, myself, and our two sons age 13 and... More 

10 Thank Divesnorkel
A TripAdvisor Member
Reviewed 25 August 2004

My husband and I were married at Xpu-Ha Palace in February 2004. Our stay there was wonderful. The staff was courteous, super helpful, and so nice. Our room was great, clean, and we loved how secluded we felt. We loved all of the activities that Xpu-Ha offers includeing snorkeling, kayaking, and lots of walking around exploring. Our wedding was beautiful;... More 

Thank A TripAdvisor Member
Ridgefield, Connecticut
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 25 August 2004

I planned a business sales incentive trip here for my company. It was a huge disappointment. Very difficult to get around, its not too bad to walk a mile to eat but it was raining all the time! The roofs on many of our rooms leaked ( the rooms are all individual "huts"). The food was horrible. The fitness room... More 

2 Thank swa
A TripAdvisor Member
Reviewed 8 August 2004

We just got back last week from the Xpu-Ha Palace. This place was great. We were only gone a week and I came back relaxed like I was gone a month. This resort is about an hour south of Cancun, away from all the hustle. However, it's only about 20 min. away from Playa Del Carmen. It's situated in an... More 

16 Thank A TripAdvisor Member
A TripAdvisor Member
Reviewed 7 August 2004

We stayed at the Xpu-Ha Palace for our honeymoon on 24/8/04 and had planned to stay for 12 nights. However we had planned on having some sleep!! Having been kept awake by head banging dance music till 2am every night -I enquired with reception about the noise and was told that it came from the neighbouring resort the Barcelo and... More 

3 Thank A TripAdvisor Member
A TripAdvisor Member
Reviewed 5 August 2004

Stay at Xpu-Ha-July 21-28, 2004 The entire time we were at this beautiful resort, the thing that kept running through my mind was all of the good things to write on this site when we got back! I wish I wrote everything down! I had been reading the comments on this site for 2 months prior to our vacation and... More 

9 Thank A TripAdvisor Member
Knoxville, TN
Level Contributor
288 reviews
121 hotel reviews
common_n_hotel_reviews_1bd8 753 helpful votes
Reviewed 4 August 2004

This is THE most wonderful place we've ever vacationed, and we do invest time and money into planning NICE vacations. Everything was terrific. My kids even said this was the best vacation they had ever had. We will definitely be back. This place is so much nicer than Cancun, it's unbelievable. We spent the first 3 nights at Xpu-Ha and... More 

Thank tmynatt
new york, new york
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed 2 August 2004

I'll skip the basics I think are covered accurately in other reviews. About us: 2 families from ny, well traveled, 4 teenagers. We're pretty active, athletic, nature lovers. Food snobs. Stayed last week in July 2004. Overall: Xpu-ha is not a typical resort, it's an "Eco-hotel" Imagine huts strewn all over Yellowstone or other National Park.. That's how huge this... More 

9 Thank margib

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  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Room Service
  • Free Parking
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Meeting Rooms
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
Official Description (provided by the hotel)
Bel Air Xpu-Ha is the newly open Resort of Bel Air Collection at Riviera Maya. Feel with your family the natural environment, the perfect place to rest and delight yourself. A unique place for a romance experience. Enjoy our facilities surrounded by natural beauty in an eco-paradise. A gourmet experience in each of our restaurants, from Mexican-Italian fusion cuisine to sushi & martini delightful Japanese style, all in a la carte menu selection. Premium brand drinks and appetizing snacks in our Bars at Lobby and pool area. A unique layout of a cozy and peaceful guestrooms in liberate getaway with all the luxury and comfort of a five stars resort, refurbished indoors with jacuzzi and branding amenities; a relaxed exterior and a spacious terrace with hammock. ... more   less 

Additional Information about Bel Air Collection Xpu Ha Riviera Maya

Address: Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710, Mexico (Formerly Xpu-Ha Palace)
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Xpu-Ha
Price Range: $122 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bel Air Collection Xpu Ha Riviera Maya 3.5*
Number of rooms: 144
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Also Known As:
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha
Xpu Ha Palace Xpuha
Hotel Style:
#4 Spa Hotel in Xpu-Ha
#4 On the Beach Hotel in Xpu-Ha
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Questions & Answers

Here's what travellers have asked, with answers from Bel Air Collection Xpu Ha Riviera Maya staff and other travellers.
114 questions
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Vancouver, Canada

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“it was very quiet not but very old no activities no music or dancing really not much at all”
 of 5 bubbles GailVarcoeCampbell, 28 Nov 2016 | Read review
“bottom floor rooms have a low ceilings, 2nd floor rooms have soring thatched ceilings with ceiling fans. the ac worked great”
 of 5 bubbles sanchezgusbegin2016, 9 Nov 2016 | Read review
“All rooms are terrible and filthy”
 of 5 bubbles DonnaBruce, 18 Aug 2016 | Read review
“Don't book here”
 of 5 bubbles 733mandya, 22 Jul 2016 | Read review
“Bring good walking shoes.”
 of 5 bubbles mlotto7, 6 Jun 2016 | Read review
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