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Arrival was a breeze, but checkin was a nightmare. We arrived at about 2:40 when official checkin is at 3:00. There appeared to be only 1 or 2 people working the onslaught of tired travellers. Also, it appeared that some were being given preferential treatment...More
I stayed at the Xpu-Ha Palace for six nights from March 22 to March 28 with my husband and two teenage daughters. We splurged on a separate room for the girls and it made all the difference. We enjoyed a romantic holiday with early mornings...More
I researched resorts for 2 months and I know I made the perfect choice. The airport was chaos but then our van took us to paradise!! We were greeted with smiles, a cool towel and a drink. Check in was so fast and easy I...More
We were at Xpu Ha 3/8-3/15 (tues to tues). Scheduling your arrival/departure during the week helps with the crowds at the airports and hotel. We flew through customs then were off to Xpu Ha. We were greeted with towels to freshen up and champagne. We...More
Vacationed at Xpu-Ha Palace March 18 - 25. Weather was sunny and HOT! Perfect vacation weather. Most days were windy, red flag days but we still enjoyed the beach and water. The resort was a little more rustic than the Barcelo Maya where we stayed...More
US$78 - US$237 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
#4 On the Beach Hotel in Xpu-Ha
#4 Spa Hotel in Xpu-Ha
Non-Smoking Rooms ,
Family Rooms ,
Number of rooms
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Also Known As
Bel Air Collection Xpu Ha Riviera Maya Hotel Xpuha ,
Response from mboshart4 | Reviewed this property |
I agree! I message them at least twice a week and I still get the run around! It was definitely done by staff there and I want a list of all their staff that worked while I was there. I hope others see these and do not stay... More
I agree! I message them at least twice a week and I still get the run around! It was definitely done by staff there and I want a list of all their staff that worked while I was there. I hope others see these and do not stay here! So sad!
Response from Collette L | Reviewed this property |
Bummer, sorry, I just hope others will read this and NOT go here. Our stuff was stolen out of the locked safe. The management said it would be a 48-72 hour investigation, and that they would get back to me.That was more than... More
Bummer, sorry, I just hope others will read this and NOT go here. Our stuff was stolen out of the locked safe. The management said it would be a 48-72 hour investigation, and that they would get back to me.That was more than a month ago, and still have heard nothing. I just think it happens all the time and they don't really care about guests.