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Trying to use return vouchers for February.You don't appear to be able to redeem them online as at the payment page the balance is the full amount.
Tried phoning, (for 3 days) no answer from any of the options just a marketing message re how...More
As other people have commented on TripAdvisor, Champneys booking service is absolutely shocking.
You are left on the telephone for up to an hour or more at 7p per minute, with no hope of speaking to anyone!!
I bought the return loyalty vouchers which are...More
We arrived on 31 Dec 2017, check in went smoothly however lacked some information that would have been useful e.g. what time the drinks reception would be. We later found out this is because they do a door drop with all the information you may...More
1 Thank cir58
Response from Michiel B, General Manager at Champneys HenlowResponded 3 days ago
thank you very much for your feedback and we will take on board your comments. great to see that you have given us a 5 star revieuw. we are aiming for the impossible 6 so thanks once again for your feedback
we are all looking...More
Champneys Henlow has upped its game - beautiful renovations and delicious menus. Particularly good service overall and special thanks to Kelly in the dining room for helping celebrate a birthday. Can't wait to see the next round of upgrade in the spa area
1 Thank gillmalcolm29
Response from Michiel B, General Manager at Champneys HenlowResponded 5 days ago
Thank you very much for your feedback and im really happy to see that you had a good time. I will pass on your womnderfull coments to Kelly and the team
hopefully we can welcome you again soon
We went here in December 2017 and were properly let down. On arrival they didn’t have a room for us (even though we booked and showed confirmation). They rushed us to dinner and were able to find a room at last minute. However they were...More
1 Thank Minesh G
Response from Michiel B, General Manager at Champneys HenlowResponded 6 days ago
Good afternoon minesh
Thank you very much for giving your feedback
As we spoke prior I completely take your feedback on board and we are making sure all these things will be rectified.
Hopefully we can welcome you soon after the completion of our Henlow...More
Response from daisysdude | Reviewed this property |
Ladies of all shapes and sizes appeared to be catered for. Either end of the spectrum seemed ok. Rather than worry what if, you could pop them an email.This would allow them to make sure they are able to provide what would... More
Ladies of all shapes and sizes appeared to be catered for. Either end of the spectrum seemed ok. Rather than worry what if, you could pop them an email.This would allow them to make sure they are able to provide what would make you feel comfortable, and have it your room on arrival.
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"Request view over the river and fields. Quite other than water over the weir. Some ground level floors have..."