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Hilton East Midlands Airport

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Hilton East Midlands Airport
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1,492 Reviews from our TripAdvisor Community

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Showing 1,474: English reviews
Dorset
Reviewed 7 December 2015

We booked 3 rooms on the special Summer Bed & breakfast offer. The hotel is easy to find, right on the edge of the M1 motorway, its ideal for Nottingham, Derby, Airport, Alton Towers etc. We have stayed here before, and had no hesitation in booking again. The rooms were all spotless. The hotel itself was busy, but we heard...

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Helpful?
2Thank RustyForest
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear RustyForest Thank you for reviewing our hotel on TA and also for mentioning the ease of finding the hotel; this is sincerely appreciated especially as we have done a lot to ensure that our location is highly visible for guests using SatNav's We are delighted that you have enjoyed your stay with us and found our bedrooms well appointed...

Lincolnshire, United Kingdom
Reviewed 4 December 2015

Always try and stay here when travelling ,Stayed here November park and fly transfer to airport pick up on return journey included excellent clean rooms friendly and helpful staff ,reception staff very helpful ,transfer drivers excellent carried all our cases to vehicle on both journeys ,will be back in February cant wait perfect start to our holiday.

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Helpful?
1Thank Brian R
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Brian R Thank you for reviewing our hotel on TA and also for giving us a 5 star rating; this is sincerely appreciated. We are also grateful for your wholehearted recommendation of our park and fly package. We are extremely delighted that you had a great experience once again. The greatest compliment one can hope to receive is in...

Cloudbase
Reviewed 3 December 2015

Was invited to a meeting in the coffee bar area called Caffe Cino. Stayed for lunch, which was a bit of a mistake. Several meals for people in the group arrived on various unhygienic "surfaces" rather than on pristine white crockery, which one would expect from a hotel of the Hilton's standing in the world. These included what looked like...

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Helpful?
Thank 7captainscarlet
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear 7captainscarlet Thank you for giving us your feedback about a recent dining experience at our Cafe Cino lobby lounge bar. We appreciate your comments that the modern trendy ambiance may not have been ideal for your meeting or to your liking and thank you for letting us know. Your comments have been duly noted. I can assure you that...

Reviewed 3 December 2015

We booked hotel and parking through APH and picked mystery hotel, we got the Hilton this is the 2nd time we have stayed there excellent both times, hotel and service great. Parking is secure, transfer to and from airport smooth and hassle free

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Helpful?
1Thank Joyce C
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Joyce C Thank you for reviewing our hotel on TA and also for giving us a 5 star rating; this is sincerely appreciated. We are extremely delighted that you had a hassle free holiday once again. We'd love to have you stay with us again; we offer special park and fly packages directly bookable through the hotel direct so...

Norwich, England
Reviewed 30 November 2015

If I rated this hotel by the reputation of the brand, I may not rate this as a 5 star experience, but I wanted to look at what I paid, in comparison with others that charged approximately what I paid. and judge accordingly! (I did get a very good deal when I booked) I paid a similar amount to what...

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Helpful?
1Thank The_Man_Chump
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear The_Man-Chump Thank you so much for reviewing our hotel on TA and also for giving us a 5 star rating; this is sincerely appreciated especially as it comes from a senior TA contributor as yourself. We're delighted that we ticked the box for you in most respects especially with the engagement of our staff. We're not the newest hotel...

Malta
Reviewed 29 November 2015

check in good ,efficient staff, good room, over priced food and drinks, pity they charge 5 pounds for the use of the car park and if you use the shuttle bus that is 10 pounds per trip. it has a pool and gym but didn't use either as just using the hotel over night as flying out early morning. no...

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Helpful?
Thank richlee1malta
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear richlee1malta Thank you for reviewing our hotel on TA and also for mentioning the check in, good room and efficient staff; this is sincerely appreciated. We're sorry that we didn't meet your expectations on this occasion; our pricing for food and drinks is done in line with the competition set in the area and is reviewed every so often...

Nottingham, United Kingdom
Reviewed 28 November 2015

Me and my fiancée stayed here for one night as we were flying early the next day. It was a little further from the airport than we wanted but was really no bother. The lady on reception Andi was lovely, very smiley and happy to help. She gave us a wi-fi password we thought was free as it was not...

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Helpful?
Thank Lisa E
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Lisa E Thank you for giving us your feedback about a recent stay at our hotel; this is sincerely appreciated as it allows us to introspect and improve our service to meet and exceed our guests expectations. Please accept my apologies that your stay on this occasion was less than satisfying. As observed, some of our rooms are dated...

Lincolnshire
Reviewed 26 November 2015 via mobile

Booked in here for a surprise weekend away for my husbands birthday. Arranged flights from the nearby airport to take hours finding the hotel as not on the airport, post code and address not recognised by satnav!! If that wasn't bad enough we rang their number and after 2 conversations with the US customer service, the phone being put down...

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Helpful?
Thank missymlincolnshire
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear missymlincolnshire Thank you for your feedback; this is sincerely appreciated as it helps us understand our guests individual needs and allows us to cater for them appropriately. I am so sorry that you had a difficult time locating the hotel; we are aware that the postcode for the hotel is for a large area and on some satnav's will...

Whitefield, United Kingdom
Reviewed 25 November 2015

Stayed for 2 nights at this hotel and was very satisfied with the efficient Service. Pros - Nice room & bathroom, gym & swimming pool. NIce & lively bar area. Breakfast was very nice too. The only downside was the lack of TV channels.

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Helpful?
1Thank Prem25
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Prem25 Thank you so much for reviewing our hotel on TA and also for giving us a 5 star approval; this is sincerely appreciated. We're delighted that you have had a great time especially as this was a return visit. Thank you fir mentioning the bedroom, leisure facilities and the 'lively' bar. We have noted your observation about the...

London, United Kingdom
Reviewed 25 November 2015 via mobile

Just checked in which was good and efficient. No free wifi, £12 just to check emails is poor, odd for an expensive hotel bang on the M1? £114 for a night! Can hear the traffic - not good. Too expensive for location and lack of amenities! Otherwise ok!

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Helpful?
Thank Simon Y
managerEMA, General Manager at Hilton East Midlands Airport, responded to this review

Dear Youngy1974 Thank you for giving us your feedback about a recent stay with us; this is sincerely appreciated as it allows us to understand our individual guests needs and make appropriate arrangements to deliver a better service. I am sorry to hear that you felt that you did not receive value by way of free wifi and location. We...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
IMPORTANT TRAVEL ADVICE: When travelling to the hotel and using a satnav, please search for the hotel name in the 'points of interest' or 'hotel search' section of your device. The reason is the hotel postcode covers such a large area that it can be imprecise on some devices. Please also note that if your satnav's maps are not up to date this can also cause misguidance, especially on tomtom devices. We strongly advise you to refer to our directions page on the hotel website ... more   less 

Additional Information about Hilton East Midlands Airport

Address: Junction 24, M1, Derby Road, Castle Donington DE74 2YW, England
Region: United Kingdom > England > Derbyshire > Castle Donington
Price Range: $115 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton East Midlands Airport 4*
Number of rooms: 152
Reservation Options:
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Also Known As:
Hilton East Midlands Airport Hotel Castle Donington
Hilton Hotel Derby
Hilton Derby
Derby Hilton
Hotel Style:
#2 Luxury Hotel in Castle Donington
#3 Family Hotel in Castle Donington
#4 Romantic Hotel in Castle Donington
#4 Business Hotel in Castle Donington
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Questions & Answers

Here's what travellers have asked, with answers from Hilton East Midlands Airport staff and other travellers.
18 questions
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Questions? Get answers from Hilton East Midlands Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“room 107 is on the ground floor and easily accessible from reception.”
 of 5 bubbles 994petert, 30 Oct 2016 | Read review
“Try room 101”
 of 5 bubbles jimrE1068VD, 27 Oct 2016 | Read review
“Ask to upgrade,”
 of 5 bubbles darrenw119, 23 Sep 2016 | Read review
“Get as far away from reception as possible”
 of 5 bubbles Carmenclark, 18 Sep 2016 | Read review
“Don't forget to have your parking validated at reception before you leave”
 of 5 bubbles NottinghamStargazer, 20 Aug 2016 | Read review
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