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White Horse Lodge Hotel

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1 room 2 adults 0 children
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White Horse Lodge Hotel
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171 Reviews from our TripAdvisor Community

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Showing 171: English reviews
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Sunderland, United Kingdom
Reviewed 1 week ago

We booked a two day break with groupon & were very pleased with the deal.we were a bit dubious after reading some of the reviews but were glad that we ignored them.we were booked in very quickly & shown to our room by Kim on reception who was very helpfull all through our stay.All of the girls & the chef...

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Helpful?
Thank michael9991158798
Kimberley P, Guest Relations Manager at White Horse Lodge Hotel, responded to this review

Thank you Michael, It was a pleasure having you and your wife staying with us at the White Horse Lodge Hotel, Thank you stating how our staff treated you during your stay and we are glad that you are happy with the overall deal you got with groupon! I look forward to welcoming you both back soon! Thank you again...

Manchester, United Kingdom
Reviewed 2 weeks ago

My husband and I came here for a two night stay with Groupon. Luckily we did not read the reviews before purchasing the deal. The hotel had delightful views and the staff were friendly and attentive. The evening meals were all delicious and generous helpings and the service was excellent. Good choice of food at breakfast and cooked well. The...

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Helpful?
Thank 141alison13
Kimberley P, Guest Relations Manager at White Horse Lodge Hotel, responded to this review

Thank you for taking the time to review our hotel, Thank you for commenting on how my staff treated you on your stay and how lovely the food was for evening and breakfast as well. I've taken note on the heating and will be getting someone to look at all the radiators and the whole heating system in general. Thank...

Derbyshire, United Kingdom
Reviewed 4 weeks ago

As mentioned before on other reviews one person doing everything, stains on carpet and bedding, know one seemed to be in charge, outside company doing room cleaning with no one overseeing their work.We came back from a day out to find the room had never been touched when asking the receptionist to sort out the problem she took it personally...

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Helpful?
Thank 165ray
Kimberley P, Guest Relations Manager at White Horse Lodge Hotel, responded to this review

Dear R.H Thank you for reviewing our Hotel, e are sorry that you did not enjoy your overall stay at our hotel, with the comments that you've mentioned. I take all comment made within the review on board and look where the issues can be fixed - We took action straight away when it was mentioned to us that the...

Leeds
Reviewed 4 weeks ago

I booked this hotel for a birthday surprise for my husband via a Groupon deal which included overnight stay, dinner, breakfast and a free drink with dinner. I must admit when I read through the reviews I was worried that I had made the wrong choice...... Well, I can honestly say that people must have been writing about a different...

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Helpful?
Thank Linda C
Kimberley P, Guest Relations Manager at White Horse Lodge Hotel, responded to this review

Good afternoon, Thank you for such a lovely and positive review of your stay at our hotel! I would like to thank you for stating how friendly, social and attentive the staff was at the time of your stay - We pride ourselves of looking after our customers and giving them an experience they will remember and will be wanting...

Reviewed 16 February 2017 via mobile

Came here with my mum for a couple of days it was great staff very friendly and professional. The rooms were spotless and bright plenty of tea coffee ect . We had evening meal and breakfast each days and it was very nice plenty of choice in evening meal . I would definitely come back here and would recommend this...

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Helpful?
Thank kimloz
Kimberley P, Guest Relations Manager at White Horse Lodge Hotel, responded to this review

Thank you for taking the time to review our hotel from your recent stay. We are glad that you enjoyed your visit and that you recommend our hotel! We hope to be welcoming you back very soon Kind regards K Pilkington, Guest Service Manager

Derbyshire, United Kingdom
Reviewed 3 February 2017 via mobile

Tired, cold and uncomfortable. Dubious stains, and noisy. Excellent staff though, and very cheap which were the redeeming features. Ok if you need a one night stop over, in a convenient location. But otherwise avoid.

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Thank John F
Kimberley P, Guest Relations Manager at White Horse Lodge Hotel, responded to this review

Thank you for reviewing our Hotel, We are sorry that you did not enjoy your overall stay at our hotel, We are due some changes within the hotel and I will take on the comments you'vbe made and fix them, we take all bad and good comments on board, I apologise again for your stay and I hope you'll come...

Wrexham, United Kingdom
Reviewed 15 January 2017

I never usually leave reviews for UK breaks but thought I would on this occasion. Area is lovely, hotel overlooks beautiful scenery. Ideally you need to drive, there is a town locally, and then York is about 40 min drive. Drinks at the hotel were good. Food was okay - basic. Breakfast was not something to write home about. Upon...

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1Thank Rebecca D
Stoke-on-Trent, United Kingdom
Reviewed 8 January 2017

Average hotel.....some finishing touches lacked ....very basic...but quite cheap....the reception was very helpful but seemed to hVe to do everything ...I don't think I would return ...the food was nothing special but edible ....

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Thank helen g
Reviewed 2 January 2017

I rarely write a review of anything unless it is outstanding or diabolical. Sadly, this is the latter. Only one member of staff on occasional duty when we were there for 3 days. Not interested in the guests. Rooms were very dirty, no chamber maid service, dangerous appliances, broken appliances, worn out beds, barely any heating, showers VERY slow. The...

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4Thank Daryl C
Bedford, United Kingdom
Reviewed 11 December 2016 via mobile

We booked via booking.com, the hotel was very basic, only one member of staff doing everything, reception, cleaning, cooking, the bar. The rooms were in poor order and badly in need of refurbishment- wallpaper peeling, mould around bath. The rooms not cleaned very well, no toilet roll, sugar, milk or towels, we had to go down and ask for some...

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2Thank jmg3011

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
Official Description (provided by the hotel)
White Horse Lodge Hotel is 3 star AA rated offering comfortable accommodation with spacious bar and restaurant facilities, free WIFI and a large free car park. Ideally situated 1 mile out of Thirsk in beautiful countryside close to Sutton Bank, within easy reach of the Yorkshire Dales, National Park, York and 10 minutes to the A1. ... more   less 

Additional Information about White Horse Lodge Hotel

Address: Sutton Road, Thirsk YO7 2ER, England
Region: United Kingdom > England > Yorkshire > North Yorkshire > Thirsk
Price Range: $98 - $165 (Based on Average Rates for a Standard Room)
Number of rooms: 14
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Questions & Answers

Here's what travellers have asked, with answers from White Horse Lodge Hotel staff and other travellers.
3 questions
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Grimsby, United Kingdom
over a year ago
Grimsby, United Kingdom
over a year ago

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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“All rooms are ok.”
 of 5 bubbles michael9991158798, 16 Mar 2017 | Read review
“Our room faced the road but rooms at back had a lovely view”
 of 5 bubbles , 7 Dec 2016 | Read review
“Cannot think of one”
 of 5 bubbles bsrc2016, 10 Nov 2016 | Read review
“Ask for wifi code”
 of 5 bubbles SandraOllyGee, 29 Oct 2016 | Read review
“i was in room 14 it was lovely. no views but comfi.”
 of 5 bubbles S2475UVkates, 1 Oct 2016 | Read review
5 of 5