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Alexander House Hotel & Utopia Spa

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Alexander House Hotel & Utopia Spa
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1,952 Reviews from our TripAdvisor Community

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Showing 1,947: English reviews
Crawley, United Kingdom
Reviewed 24 March 2016

Went there for Sunday lunch, Such a lovely experience, surroundings are great, friendliness and service was great, food was lovely. I cannot think of a negative at all. Will definantly be returning well done staff

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Helpful?
Thank cas19612016
Nick B, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear cas19612016 thank you for your review following your Sunday lunch. I am pleased to hear you had a wonderful afternoon and will certainly pass your comments onto the chef and restaurant team. All the best, Nick

Reviewed 24 March 2016

I booked a weekend at Alexander House after many recommendations from friends. This was a birthday treat for my sister, and the team made us feel special from the moment we arrived. We were upgraded to a wonderful suite, where a birthday card was waiting for my sister. There was also a treat brought to her at our table after...

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Helpful?
Thank Kathy B
Nick B, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear Kathy B, Thank you for choosing Alexander House Hotel to treat your sister. I am glad you both had a wonderful experience and hope to welcome you both back in the near future. Kind regards, Nick

London, United Kingdom
Reviewed 23 March 2016

Lovely drive up to this lovely house, just not sure I am convinced about the new modern block on the right just before the main house where the suites are located as a form of annex to the main building. Always difficult with these old house hotels to really know where you are staying, in or outside the house. To...

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Helpful?
Thank pbjmclean
Nick B, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear pbjmclean, Thank you for your review following your stay. I will certainly discuss your comments with the team to ensure we are exceeding all our guest expectations. We do have a fairly young team at Alexander House Hotel who are very passionate and dedicated to ensure all our guests have a wonderful experience. I do hope you choose to...

Reviewed 21 March 2016

My partner and I stayed in a garden suite. From check-in, staff were very attentive, giving us a quick tour of the grounds. Our garden suite was in a separate building - I can literally say nothing bad about it. The colours were refreshing, it was spotlessly clean, the bathroom had perfect set-up with 4 mood light settings, I almost...

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Helpful?
Thank ASareen
Nick B, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear ASareen, Thank you for your wonderful review following your stay with us. I am pleased to hear you and a wonderful experience and will certainly pass your comments onto the therapist who did the "Works" treatment. I am glad you had a chance to use all our facilities including the tennis court. We look forward to welcoming you back...

romford
Reviewed 18 March 2016

We thoroughly enjoyed our stay from the moment we arrived to the moment we left. Staff were excellent, helpful and could not do enough for us. As we had bought in on a Living Social deal I thought the basic double room might not be the best but absolutely no complaints. We were in the Cedar room. We ate in...

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Helpful?
1Thank RomfordTilly
Nick B, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear RomfordTilly, Thank you for your wonderful review following your stay. I am delighted to hear you had a wonderful stay and found the staff attentive and helpful. We look forward to welcoming you back soon. Kind regards, Nick

west sussex
Reviewed 17 March 2016

We have visited this hotel many times over the last eighteen years, and still it draws us back.My husband proposed to me here on Christmas Eve 2001, and we enjoyed a fabulous dinner, with a pianist playing afterwards by the roaring fire and a glass or six of Champagne!Our most recent visit for Dinner was again Christmas Eve, and again...

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Helpful?
Thank Amanda M
Nick B, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear Amanda M, Thank you for choosing to stay at Alexander House Hotel over Christmas. I am pleased to hear you had a wonderful stay and will add to the memories you already have of Alexander House Hotel. If you would like to discuss a membership package for the Spa and gym please give me a call at the hotel...

Reviewed 17 March 2016

Our Christmas Afternoon Tea was superb. We had booked a table for 7 but on arrival we were instead shown to a private room which was a complete surprise. It made the whole experience even more special and to be organised by the staff without us requesting was really going above and beyond. The staff were fantastically attentive, especially Dora...

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Helpful?
Thank Beth H
Nick B, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear Beth H, Thank you for your review following your Christmas Afternoon tea. I am glad to hear you had an enjoyable afternoon and will pass your thanks onto Dora. We look forward to welcoming you back for your annual afternoon tea this year. Many thanks, Nick

London, United Kingdom
Reviewed 17 March 2016

Alexander House is set in beautiful grounds with very nice rooms. The service we received was exceptional throughout our 2 night stay. The spa is very relaxing, but the real highlight for me was the food. We ate in both restaurants, and the food in both was truly excellent. The breakfast was very good also. The Champagne bar is cosy,...

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Helpful?
Thank Dave999930
Nick B, Manager at Alexander House Hotel & Utopia Spa, responded to this review

Dear Dave999930, Thank you for your review following your stay. I am pleased to hear you had a relaxing stay and found the food excellent, I have passed your comments onto the kitchen brigade who were delighted to hear your comments. We look forward to welcoming you back, hopefully in the summer. All the best, Nick

West sussex
Reviewed 16 March 2016 via mobile

Lovely building,first time here. 4 of us had afternoon tea for a friends birthday it was very nice friendly staff. Was what you would expect and if I was going to pick at a fault it was be slow on the drinks and then on the milk so wasn't very hot on the tea and had to wait for the...

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Thank Zpumfrey
Reviewed 16 March 2016 via mobile

We had a fantastic 1 night stay, first impressions were set at a high level on arrival, when we were offered a personal tour of the hotel and it's facilities. All the public areas, champagne bar, restaurant and spa were spectacular. Our room was a little on the small side, but this presumably is the downside of booking a 'living...

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Helpful?
Thank marlenebcooper

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Near Alexander House Hotel & Utopia Spa

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set on 170 acres of stunning private gardens and parkland, Alexander House Hotel in Sussex is both a boutique retreat and an unsurpassed destination spa hotel near London, UK, the heart of South England's countryside. With tastefully designed, luxurious bedrooms, award winning Utopia Spa and a 3 AA Rosette restaurant, Alexander House Hotel is ideal for a weekend luxury escape in Sussex countryside and is a perfectly appointed private function venue, wedding venue near London and business events venue. ... more   less 

Additional Information about Alexander House Hotel & Utopia Spa

Address: East Street, East Grinstead RH10 4QD, England
Region: United Kingdom > England > West Sussex > East Grinstead
Price Range: $289 - $733 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Alexander House Hotel & Utopia Spa 5*
Number of rooms: 58
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Also Known As:
Alexander House & Utopia Hotel East Grinstead
Alexander House And Utopia Spa
Alexander Hotel Utopia
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Questions & Answers

Here's what travellers have asked, with answers from Alexander House Hotel & Utopia Spa staff and other travellers.
22 questions
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Questions? Get answers from Alexander House Hotel & Utopia Spa staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side are where the sun's rays meet.”
 of 5 bubbles AquaticHenk, 25 Mar 2017 | Read review
“Huntington suite offers lovely views over the gardens”
 of 5 bubbles Brightonfish, 23 Mar 2017 | Read review
“Have a garden suite they are beautiful and large”
 of 5 bubbles lindseysharp2016, 19 Mar 2017 | Read review
“Cedar suite contemporary style offering high standards of comfort and attention to detail.”
 of 5 bubbles 878ahmedr, 18 Mar 2017 | Read review
“Cedar Lodge Suite on first floor was great.”
 of 5 bubbles 808ritap, 13 Mar 2017 | Read review
5 of 5