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The rooms were clean and the staff at this hotel treat you like your family rather than just a paying customer. My grandchildren love the breakfast which is included with your room stay. Tjhey have an outside pool but it wasn't open yet and they...More
Management response:Responded 22 May 2017
I am pleased to hear that you enjoyed your stay. Thank you for taking the time to share your experience. We look forward to your next visit.
We have been staying at Residence Inns for more than 15 years and have always enjoyed having the extra room to spread out/invite family over during our stays. We tried this Residence Inn as a stop over on the way to New York State. What...More
Management response:Responded 18 May 2017
Thank you for the kind words regarding our staff members. We pride ourselves on providing superior customer service. I can understand your concern regarding the cleanliness of the public areas. It appears that my team fell behind on their cleaning projects. I appreciate...More
As a Marriott rewards member with a free anniversary night every year due to my credit card, I called the hotel directly to make a reservation rather than use the website. They had plenty of rooms available so I selected a basic studio for our...More
Management response:Responded 4 May 2017
I understand your frustration regarding your reservation. There seems to be some confusion on behalf of my team. I apologize and am glad to know that your points were returned to your account. I will be sure to further address your situation with...More
Stayed 2 nights at this hotel. Business center had a printer/fax machine that turned out to be useful during our stay. The interior common space of this hotel including hallways and elevator floor were littered with debris; needing a good vacuuming. During the breakfast, there...More
My husband and I had stayed at a Residence Inn in Pittsburgh (Monroeville), PA and absolutely loved it so naturally we try to find a Residence Inn wherever we go. I was scheduled for hip surgery at Ahuja Medical Center March 28, so we stayed...More