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Residence Inn Cleveland Beachwood

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Residence Inn Cleveland Beachwood
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213 Reviews from our TripAdvisor Community

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Showing 208: English reviews
Reviewed 28 August 2015

The hotel is nice. Our room was on the first floor. I would recommend this hotel if you need some where clean and reasonably priced. By the time we made it to the breakfast buffet, everything was just about gone.

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Helpful?
Thank seana g
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Dear Seana, Thank you for staying with us at the Residence Inn Beachwood and for taking the time to provide feedback about your stay. I am sorry to hear that we were short of breakfast items during your stay. I will be sure to work with my staff to ensure we have enough food available during the breakfast hours to...

Charlotte, North Carolina
Reviewed 24 August 2015

This is my first stay here with family and I have 5-6 more future visits booked here..i would need to rethink.. the hotel itself is good and the front office staff is very kind and helpful.. however the room service is pathetic.. for my stay for 10 days..we almost have to call front desk every other day.. the trash is...

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Helpful?
Thank Nimlabus M
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Dear Nimlabus, Thank you for taking the time to provide feedback about your current stay. I am very sorry for out sub par housekeeping service you have received during your stay. I have passed this information onto our housekeeping team to find out why this is happening and to correct these issues. There is no excuse for poor housekeeping service....

Reviewed 19 August 2015 via mobile

I have been staying here on business for years. I've recommended this hotel often, and got my company to set up an account. Unfortunately, they recently renovated, which was welcome, but they made the decision to replace the best pillow top hotel bed I've ever slept in with an infinitely cheaper, incredibly uncomfortable mattress. I am extremely disappointed, particularly so...

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Helpful?
1Thank Christie K
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Dear Christine, I am sorry that our new mattresses did not meet your expectations. Our new mattresses are Serta brand mattresses and we try to provide a mattress that fits everyone's needs. We appreciate that you choose to stay with us and we will do whatever is possible to make our new mattresses more comfortable for you. Thank you.

Baltimore, Maryland
Reviewed 17 August 2015

I am reasonable when it comes to expectations. I have a vast experience from budget and mid-level hotels and even hostels to top luxury - I have averaged close to 1 hotel stay/month for decades now - in many countries. I have not written anything as positive about any of those as I am about to write about the Residence...

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Helpful?
Thank MariZoli
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Dear MariZoli, Thank you very much for your kind words about our hotel and staff. We take great pride in making sure our guests are satisfied with every aspect of their stay. We have shared your comments with our staff and thanked them for their service. We hope you will visit us again soon! Thank you! Shane Frownfelter Assistant General...

Reviewed 16 August 2015 via mobile

This is a nice property that I understand has been upgraded recently. The room was comfortable and clean. The breakfast was okay. My only complaint is that the front desk staff were unfriendly, not at all welcoming or engaging. During three interactions, I never saw a smile.

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Helpful?
Thank Brooks K
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for choosing the Residence Inn Beachwood and for taking the time to provide us with feedback about your stay. I was very disappointed to hear about our staff's inability to smile and make you feel welcome during your stay. I will certainly be addressing this with the entire staff as it is unacceptable behavior. I hope that you...

Cleveland, Ohio
Reviewed 8 August 2015

A friend and I spent a girls weekend here in one of the 2 BR, 2 bath suites and it was perfect for our stay. We were on the 2nd floor in Building 4 at the back of the property, and it was really quiet. All entrance doors require guest key card for access, and we did see security patrolling...

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Helpful?
Thank NorthCoastWellness
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you very much for staying with us and for the great comments. We greatly appreciate your feedback and are happy to hear that you enjoyed your stay. We have notified our staff to be on the lookout for any staples that may have come loose in all of our rooms to ensure this does not happen to anyone else....

Chicago, Illinois
Reviewed 27 July 2015

great pool area, 1/2 court basketball court, firepit, grill, etc. very comfortable rooms with living amenities (stove, fridge, etc.) Brianna provided exception customer service during our stay - highly recommend this hotel if traveling west-east along the 80/90 corridor

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Helpful?
Thank Kevin T
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Kevin, Thank you for choosing to stay at our hotel and for the great feedback. I will be sure to pass along your comments and will recognize Brianna for the great service! We hope to see you again soon! Thank you!

Grand Cayman
Reviewed 23 July 2015

We just spent nearly 3 months at this hotel and have nothing but positive things to say about all aspects of the hotel. We booked a 2 bedroom pure-room suite and it accommodated our family of 4 nicely. The staff were incredibly welcoming and generous in their time and made us feel like the hotel was a home for our...

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Helpful?
Thank T M
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Thank you for the kind words about our hotel. I will share them with our entire staff. We truly enjoyed having your family stay with us. Everyone misses you but we wish you and your family the best of luck! Thank you!

Columbus, Ohio
Reviewed 20 July 2015

I actually work for a different hotel in Ohio but the same company owns this property. I was able to speak with the operations manager Shawn via email and he set up my reservation without hassle. I did call to confirm my reservation during the morning hours and the front desk attendant was a bit rude which I communicated to...

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Helpful?
Thank Brittany H
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

Brittany, Thank you for choosing our hotel and for taking the time to provide feedback about your stay. We appreciate the kind words and we share your comments with our staff. We hope to see you again soon! Thank you.

Albany, Oregon
Reviewed 20 July 2015

Hotel has been physically remodeled, but still has the same management style. Low customer service..Daily maid service is hit and miss. They failed 3 days in a row to make my room and I had to tell them each time and they still failed at making up for it by not replenishing my shampoo or emptying my trash or the...

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Helpful?
Thank Jamie B
Terry N, Manager at Residence Inn Cleveland Beachwood, responded to this review

We were very sorry to hear that your stay with us was unsatisfactory. There is no excuse for our failure to properly service your room throughout your stay. We are addressing this issue with our staff to make sure it does not happen again. We hope that you will be willing to give our hotel another chance to provide you...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
  • Restaurant
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Located in the exclusive Beachwood area of Cleveland, this Residence Inn by Marriott hotel is centrally located to everything Cleveland has to offer. Minutes away from major Cleveland corporations including Philips Medical Systems, Progressive Insurance, Rockwell Automation, Nestle, Cleveland Clinic, and walking distance to the new University Hospitals Ahuja Medical Center. Experience the best dining and shopping Cleveland has to offer at Legacy Village, Eton Collection and Beachwood Place. This Residence Inn Hotel has easy access to local attractions such as University Circle, Rock & Roll Hall of Fame, Progressive Field and Downtown. Enjoy spacious suites when visiting the adjacent communities of Shaker Heights, Cleveland Heights, Solon and Chagrin Falls. Thrive at the Residence Inn Cleveland Beachwood Hotel with FREE internet, FREE hot buffet style breakfast, and FREE social hours on select nights. ... more   less 

Additional Information about Residence Inn Cleveland Beachwood

Address: 3628 Park East Dr, Beachwood, OH 44122-4302
Region: United States > Ohio > Beachwood
Price Range: $183 - $290 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Residence Inn Cleveland Beachwood 3*
Number of rooms: 174
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Also Known As:
Residence Inn Cleveland Beachwood Hotel Beachwood
Cleveland Residence Inn
Hotel Style:
#4 Family Hotel in Beachwood
#5 Romantic Hotel in Beachwood
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Questions & Answers

Here's what travellers have asked, with answers from Residence Inn Cleveland Beachwood staff and other travellers.
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11 months ago

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Questions? Get answers from Residence Inn Cleveland Beachwood staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Larger parties get two beds, smaller get one.”
 of 5 bubbles danbS2043UN, 11 Mar 2017 | Read review
“Loved our two-room suite”
 of 5 bubbles amythann, 5 Dec 2016 | Read review
“Try to get a suite”
 of 5 bubbles JohntheSkierGolfer, 11 Nov 2016 | Read review
“Go for a suite if you travel with a family.”
 of 5 bubbles elsaatajax, 27 Oct 2016 | Read review
“Top floor.”
 of 5 bubbles STravelsHappy, 9 Oct 2016 | Read review
5 of 5